Our Reviews
James E|2022 Buick Enclave
Confirmed Service Customer
5/9/2025
The manager leadership at this organization is second to none, very well run
5/10/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for Don Hewlett Chevrolet Buick, INC.and we hope to see you again soon!
AUSTIN, TX
Garlon John M|2025 Buick Enclave
Confirmed Service Customer
5/9/2025
Went to Don Hewitt Chevrolet for a problem with loud noise coming from my speakers. I talked with Paul Conrad in the service department. He said leave it a couple days and they would research it. He called said they installed new updates. Paul was very friendly and was dedicated to getting my car fixed. Paul and his team are very friendly and dedicated to customer satisfaction.
5/10/2025
Hi there, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
GEORGETOWN, TX
James W|2018 Buick Envision
Confirmed Service Customer
5/9/2025
Wait time for a person to get to me took awhile but went smooth after that. Person working with me was courteous and efficient.
5/10/2025
Hi, James! Thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
GEORGETOWN, TX
Lisa T|2020 Buick Envision
Confirmed Service Customer
5/9/2025
N-a
5/10/2025
Hi, thank you for the high star rating! We do hope we can be of assistance in the future. Take care!
Georgetown, TX
John Smith A|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/9/2025
Best experience i had when buying purchasing a vehicle
5/10/2025
Hello, we are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. - Service and we hope to see you again soon!
NOLANVILLE, TX
Joe M|2025 Chevrolet Colorado
Confirmed Sales Customer
5/9/2025
It was a nice no pressure experience. The sales person Christina was great...very knowledgeable and helpful
CHRISTINA GOFORTH
5/10/2025
Hi, we're glad to hear you found our staff very knowledgeable and helpful! We want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
LITTLE RIVER ACADEMY, TX
Kevin M|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/9/2025
The valve body part on my 2023, Chevrolet 2500 HD with an Allison transmission went out. It took six weeks for the part to come in but the dealership graciously gave me a loaner and it was fixed properly.. I would say, the only improvement would be to improve the supply chain. So I wouldn’t have had to wait six weeks to get fixed.
5/10/2025
Hi, Kevin! Thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
LEANDER, TX
Dominie R|2018 Chevrolet Malibu
Confirmed Service Customer
5/10/2025
It’s always a great experience! They consistently set the right expectations and I have never had to wait the full waiting time!
5/11/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
ROUND ROCK, TX
Brian D|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
5/9/2025
I was third in line and It took 30 minutes after I arrived at 6:55 to get a service writer to walk over and speak with me about what I wanted to get performed that day. But, the work was done pretty fast and done well.
5/10/2025
Hi, Brian! Thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
GEORGETOWN, TX
James Michael M|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
5/9/2025
I really like using the quick lube building for oil changes. Very comfortable and has good coffee.
5/10/2025
Hi there, thank you for taking the time to leave a review for us at Don Hewlett Chevrolet Buick, INC.! We're looking forward to your next visit!
GRANGER, TX
Jeremy L|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/12/2025
I do fleet purchasing through DH and this is why I decided to purchase my personal truck at your dealership. I enjoyed working with Jesse, he helped get me the GM supplier pricing lined out and Trinity was great for the aftermarket items I added to make the truck perfect. I guess we will see when it gets finished this week. More to follow
JESSE HOOVER
5/12/2025
Well hey there Jeremy Light! Thank you for your recent visit to Don Hewlett Chevrolet-Buick. We realize you have a choice of where to spend your vehicle dollars and we are certainly proud to have earned your business. Please call on us the next time we can provide this same level of professional, caring vehicle support for you, your family or place of business. We hope you have a great day! The Hewlett Customer Care Team
CEDAR PARK, TX
Miguel H|2023 Chevrolet Silverado 1500
Confirmed Service Customer
5/12/2025
always a good experience
5/13/2025
Hello there, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Don Hewlett Chevrolet Buick, INC.
AUSTIN, TX
Marcos V|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
5/12/2025
Great service
5/13/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
PFLUGERVILLE, TX
Izanel M|2025 Chevrolet Tahoe
Confirmed Sales Customer
5/12/2025
Everything was smooth and fast from the beginning of our purchase. Great dealership with integrity and transparency.
LOGAN PHILLIPS
5/13/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
EAGLE PASS, TX
Mary T|2025 Buick Envista
Confirmed Sales Customer
5/12/2025
They were very friendly and helpful. I wasn’t sure if I was going to get the car. Finance was able to get us a good deal, and went smoothly in the process.
KELSEY BALINGIT
5/13/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
MANOR, TX
Glenn H|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
5/12/2025
Very prompt service
5/13/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! The Hewlett Customer Care Team
GEORGETOWN, TX
Jerry W|2025 Buick Envision
Confirmed Sales Customer
5/12/2025
The salesman was very nice, however the from finding the car to purchase took 12 hours and i still have to go back for window treatments. I was totally insulted by the trade in value and told the salesman such and that the car was totally off the tabe for trade. He left came back several minutes later with a little tiny bit higher trade value. Now i told him i was not only insulted but upset. Then he said i will call you if a buyer comes in wanting your old car to sell to them. What a racket. Our last Buick was purchased in Dallas TX at the Sewell dealership, Don Hewett was deffinetly not the same experiance as Sewell. Very disapointed
ARTHUR PORTNOFF
5/12/2025
Hi Mr. Watkins: We regret your poor experience with the trade valuation process. We have sent your comments along to our General Sales Manager for review. Please not that it is normal to schedule time after the date of sale for window tint. Thank you for selecting your vehicle from our dealership. Hewlett Customer Care Team
ROUND ROCK, TX
Javier S|2022 Chevrolet Camaro
Confirmed Service Customer
5/12/2025
Edwin met me upon my arrival and assured me he would take good care of my Camaro. My car was ready promptly, and when I arrived to pick it up, Edwin again met me at the door. His customer service was excellent!
5/13/2025
Hi, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Don Hewlett Chevrolet Buick, INC. - Service
ROUND ROCK, TX
Arthur S|2017 Buick Enclave
Confirmed Service Customer
5/12/2025
Always completely satisfied with staff and service at Don Hewlett in Round Rock TX!
5/13/2025
Hello, we are glad we could help! The Hewlett Customer Care Team
GEORGETOWN, TX
Rita L|2017 Chevrolet Colorado
Confirmed Service Customer
5/12/2025
Finished ahead of time!
5/13/2025
Hi, we are so happy to read such a great review about Don Hewlett Chevrolet Buick, INC. - Service! Please let us know if there is anything else we can do for you; we are more than happy to help!
PFLUGERVILLE, TX
Marilyn A|2025 Chevrolet Trailblazer
Confirmed Service Customer
5/12/2025
Fast and friendly
5/13/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
AUSTIN, TX
Dale L|2008 Chevrolet Corvette
Confirmed Service Customer
5/12/2025
Cedric was very personable, explained everything needed, kept me up to date on what was going on. I was able to leave and come back earlier than anticipated. Overall a very good experience
5/13/2025
Hello, thank you for your kind words and this wonderful review! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ROUND ROCK, TX
Phillip C|2019 Buick Enclave
Confirmed Service Customer
5/12/2025
Took buick in to get state inspection. They did it very fast, and I was back on the road. You could not have done better if you tried.
5/13/2025
Wow, it's experiences like yours that really keep us motivated! We look forward to your next visit! Take care!
GEORGETOWN, TX
Larry R|2022 Chevrolet Camaro
Confirmed Service Customer
5/12/2025
Everything went as expected.
5/13/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GEORGETOWN, TX
Jeffrey D|2024 Chevrolet Tahoe
Confirmed Service Customer
5/12/2025
I was treated with respect by my advisor who explained exactly what they were planning on doing to my SUV. I was advised of how long the work would take . The customer waiting room was clean and pleasant. The work was finished promptly within the time estimate and my SUV was handed back to me clean and ready to go. My advisor went over my invoice with me. I departed from the dealership feeling that it was a very good experience and will be back again for my next service.
5/13/2025
Hello, thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Don Hewlett Chevrolet Buick, INC.!
CEDAR PARK, TX
Amanda A|2015 Chevrolet Tahoe
Confirmed Service Customer
5/12/2025
I trust Kaitlynn with anything she advises doing on my car. I will never go anywhere else because it’s hard to find someone that trustworthy that is looking out for the best interest of you and your vehicle.
5/13/2025
Amanda Allen, thanks again for taking the time to leave us this information about your recent visit. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GEORGETOWN, TX
Alejandra G|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
5/12/2025
Aaron was very nice and patient with us . He did everything we asked and explained everything to us . Very professional would definitely be buying another vehicle from him !
AARON ACOSTA
5/13/2025
Hi there! We're so happy we were able to help you out! Thank you again for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again.
PFLUGERVILLE, TX
Kindra G|2025 Chevrolet Tahoe
Confirmed Sales Customer
5/13/2025
Victor and team were very professional and provided me with all of the details needed to make a sound decision when choosing my vehicle.
VICTOR SANCHEZ
5/14/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GEORGETOWN, TX
Kevin E|2023 Chevrolet Tahoe
Confirmed Service Customer
5/13/2025
Fantastic Customer Service
5/14/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Don Hewlett Chevrolet Buick, INC. - Service!
BRADY, TX
Bill H|2023 Buick Enclave
Confirmed Service Customer
5/10/2025
Seamless perfection as always. thanks.
5/11/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Don Hewlett Chevrolet Buick, INC.! The Hewlett Customer Care Team
GEORGETOWN, TX
Henry C|2023 Chevrolet Silverado 1500
Confirmed Service Customer
5/12/2025
Went in late Friday afternoon before 4:00 pm. The gentleman checked me and told me that it would be at least 1:30 wait. Which was no big deal. They finished up my truck within the hour. Fast and great service!
5/13/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
ROUND ROCK, TX
Donald M|2023 Chevrolet Tahoe
Confirmed Service Customer
5/12/2025
Quick, Concise, professional. Love bringing my Tahoe here for service.
5/12/2025
Hello Mr. Martin - Thank you for sharing these kind words about your recent experience at our Xpress Oil Change Plus vehicle maintenance center. We value your business and pledge to provide this same level of friendly, professional vehicle support the next time you need our assistance. Take care & Stay Safe! The Hewlett Customer Care Team
GEORGETOWN, TX
Kevin M|2023 Chevrolet Tahoe
Confirmed Service Customer
5/12/2025
Outstanding Performance
5/13/2025
Hello, we are glad we could help! If you're ever in need of more help, please let us know!
ROUND ROCK, TX
William H|2019 Chevrolet Colorado
Confirmed Service Customer
5/15/2025
Sales team was attentive and got me what i needed
5/14/2025
Hi, we are so happy to read such a great review about Don Hewlett Chevrolet Buick, INC. - Service! Please don't hesitate to reach out to us if there's anything more we can do!
ROUND ROCK, TX
Olivia Rita S|2025 Buick Envista
Confirmed Sales Customer
5/14/2025
Phillip and Tyler were the sweetest and most knowledgeable people to work with. They assisted me every step of the way and offered the best advice to help me make the best decisions for myself in the car buying process. They were amazing! As a young woman, I appreciated how kind and helpful they were, letting me know each step of the process so I felt comfortable with the purchase. I felt that they had my best interest in mind.
PHILLIP DAVIS
5/15/2025
Thank you so much for the glowing review! We're thrilled that Phillip and Tyler made your experience smooth, supportive, and empowering—especially during such an important decision. You deserve to feel confident and heard, and we’re honored you felt that every step of the way. Here’s to smart choices, kind guidance, and a ride you can be proud of!
CEDAR PARK, TX
Lee S|2023 Chevrolet Corvette
Confirmed Service Customer
5/15/2025
Great service. Only issue was I waited about 15 minutes is in the wind and heat before anyone came to gather information on my required service. Other than that, things were great!
5/16/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
GEORGETOWN, TX
William C|2025 Buick Enclave
Confirmed Service Customer
5/13/2025
The Sales Team worked closely with us to find the perfect vehicle. Everything was very smooth
5/14/2025
Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
SALADO, TX
Jamie W|2023 Chevrolet Tahoe
Confirmed Service Customer
5/14/2025
Nearing 50,000 miles service advisor recommenced several items to be done which I appreciated. Done in professional manner and timely. Appreciated that they washed my vehicle. Thanks
5/15/2025
Thank you for the thoughtful review! We’re glad our service advisor’s recommendations were helpful and delivered with professionalism. And hey, who doesn’t love a freshly washed vehicle? Here’s to care that goes the extra mile—literally and figuratively!
GEORGETOWN, TX
Robert H|2023 Buick Encore GX
Confirmed Service Customer
5/15/2025
Easy to schedule. Arrived on time - was met quickly and checked in. Concern was checked out - technician was unable to “reproduce “ the “clunk” sound I have heard multiple times… I will continue to listen and take care of back if I think it needs it. Can’t do much more! Overall a positive experience.
5/16/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GEORGETOWN, TX
Paul G|2023 Buick Envision
Confirmed Service Customer
5/15/2025
As a longtime customer of Don Hewlett Chevrolet, I've come to expect excellence in pretty much every aspect of their service, and as always, they didn't disappoint! I arrived at the Express Service Center around 10:30 AM and was promptly greeted by a representative who confirmed my service requirements. Shortly after a Service Rep came out and confirmed what I needed, explained the process and what services would be included, and an approximate time for completion. He then continued to update me as the service progressed, reviewing the results of the various tests they performed and a recommended replacement of the "cabin filter" (he actually provided me with a picture of the old one...it DEFINITELY needed to be replaced!). The service was completed, all "discounts" were applied to the bill, and I was on my way in minutes. During the entire process I was able to relax in their very clean and comfortable waiting area enjoying my free cup of coffee! Bottom line, they once again affirmed the reason that I purchase and maintain my GM vehicles at Don Hewlett Chevrolet...excellent service! I highly recommend them.
5/16/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GEORGETOWN, TX
Dwayne G|2016 Chevrolet Malibu
Confirmed Service Customer
5/15/2025
Always satisfied when coming to you guys for my vehicle service keep up the great work
5/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
JARRELL, TX
Alberto D|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
5/15/2025
Everything is great just wish there was more savings when you have four Chevy cars like me since I service all of them there.But service is very good best dealership.
5/16/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
AUSTIN, TX
Bruce H|2007 Chevrolet Monte Carlo
Confirmed Service Customer
5/15/2025
Very happy with your dealership
5/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ROUND ROCK, TX
Scott W|2019 Chevrolet Camaro
Confirmed Service Customer
5/15/2025
Quick and efficient service. Nice people on staff.
5/17/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
LEANDER, TX
Gerald S|2021 Buick Enclave
Confirmed Service Customer
5/16/2025
Excellent service with a friendly smile, just as it has always been for me since 2012.
5/17/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
AUSTIN, TX
Brennen G|2014 Chevrolet Corvette
Confirmed Service Customer
5/16/2025
Excellent service, great communication...
5/17/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
LEANDER, TX
Jack H|2009 Chevrolet Corvette
Confirmed Service Customer
5/16/2025
Battery replacement. Went quick and identified two new issues.
5/17/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GEORGETOWN, TX
Susan M|2014 Buick Enclave
Confirmed Service Customer
5/16/2025
Meagan was fabulous
5/17/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
GEORGETOWN, TX
Shawn K|2025 Buick Envista
Confirmed Sales Customer
5/16/2025
Ace Connell Jr. Did an outstanding job. Was very patient , always available, and very knowledgeable about the car. Would recommend him as a salesman to friends and family.
ACE CONNELL
5/17/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided outstanding service. We truly appreciate your feedback and look forward to serving you again!
GEORGETOWN, TX
Homer C|2021 Chevrolet Tahoe
Confirmed Service Customer
5/16/2025
Everything fine except: they would not me claim my Chevrolet points even though they located it on the computer saying I had to bring papers with my member # on it. They had it but said I must show it to them.
5/17/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GEORGETOWN, TX
Debbie Z|2024 Buick Encore GX
Confirmed Service Customer
5/15/2025
The young man that assisted my was very professional and provided excellent service.
5/16/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
PFLUGERVILLE, TX
Gary S|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/15/2025
It was a good experience
REFUGIO MARTINEZ
5/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
LEXINGTON, TX
Daniel R|2025 Chevrolet Trax
Confirmed Sales Customer
5/16/2025
Kelsey was amazing from beginning to end. She is very knowledgeable and super easy going. It was Like buying a car from a friend not a sales
KELSEY BALINGIT
5/17/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
GEORGETOWN, TX
Ralph R|2023 Chevrolet Camaro
Confirmed Service Customer
5/16/2025
My service situation was probably the most extreme and frustrating imaginable. Unbeknownst to me, the original selling dealership had installed an aftermarket anti-theft device when the car was purchased new. This necessitated a lengthy and involved troubleshooting process. It took a rep from GM to find the troublesome device. The whole process took months. The dealership demonstrated extraordinary persistence and took complete care of me along the way. It was their desire to resolve the issue, regardless of the difficulties involved, that was beyond my wildest expectations. I have never been so impressed by any company as I am with Don Hewlett. Thanks to them, I now have my dream car running properly and will enjoy it for many years to come. They have earned my lifetime loyalty and business. Words alone cannot express my gratitude, but a thank you will have to suffice.
5/17/2025
Thank you so much for sharing your experience. We truly appreciate your patience throughout this challenging process. It means a lot to us that our team was able to exceed your expectations and help get your dream car running properly. Your loyalty and kind words are incredibly rewarding, and we look forward to serving you for many years to come. Please don’t hesitate to reach out if you need anything else—we’re always here to help!
AUSTIN, TX
Vincent C|2007 Chevrolet Corvette
Confirmed Service Customer
5/17/2025
I bought the 2007 Corvette from your dealership in Feb. of 25. I drove it off your lot without a front license plate bracket which is a $200 ticket. Luckily I did not receive any tickets. When I called your service department for another problem last month I was told that they don't work on 'older' Corvettes. This time I brought it in, with a license plate bracket that I purchased on Amazon. Your service dept. did install it for me, which I am thankful for. The difference between the Subaru service department (2024 model) and Hewlett service department is amazing. When I take our Subaru in for maintenance they make you feel like they are glad to see you.
5/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GEORGETOWN, TX
Glenna D|2023 Buick Envision
Confirmed Service Customer
5/16/2025
Even though my need was very slight and must have meant more bother than profit, I was treated with class A service. I always take my Envision back to the dealer where I bought it, Hewlett, because I always get top service.
5/17/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GEORGETOWN, TX
Brenda S|2025 Chevrolet Trax
Confirmed Sales Customer
5/16/2025
Loved the salesman Bryan Benitez. He worked hard, kept us informed. He made the experience quite painless, and was a joy to be around.
BRYAN BENITEZ
5/17/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
PFLUGERVILLE, TX
Vernie S|2020 Chevrolet Equinox
Confirmed Service Customer
5/17/2025
Cedric was very good with paying attention to my needs. He did excellent.
5/18/2025
Hi there, thank you for taking the time to leave a review for us at Don Hewlett Chevrolet Buick, INC. - Service. We're happy we could meet your expectations!
GEORGETOWN, TX
Darren O|2024 Chevrolet Colorado
Confirmed Service Customer
5/17/2025
In and out in no time, faster than they had estimated.
5/18/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
ROUND ROCK, TX
Crystal T|2026 Chevrolet Equinox
Confirmed Sales Customer
5/19/2025
David Dempsey was an awesome and amazing salesman. And the sales manager Don worked out a great deal for me.
DAVID DEMPSEY
5/20/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do!
AUSTIN, TX
Mark D|2023 Chevrolet Corvette
Confirmed Service Customer
5/19/2025
Brought my car in for check engine light, service suspension message and delaminating dash panels. Everything was fixed under warranty.
5/20/2025
Hello, we are glad we could help! We sincerely value your business and look forward to your next visit!
ROUND ROCK, TX
Samuel C|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
5/19/2025
Took the truck in for s recall and oil change. They texted me the the truck was ready after a couple of hours. Went to get it and they forgot to do the oil change. So I waited another hour for it to be done. Wasn't feeling feel that day and was in pain the older gentleman who helped me out, Alan, I think was very helpful in getting the oil change done as quickly as possible. He got them to reduce the bill by 50 dollars.
5/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
JONESTOWN, TX
Michael L|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/17/2025
Very satisfied with every aspect of sales and purchase
KELSEY BALINGIT
5/18/2025
Wow, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
ROUND ROCK, TX
Joyce P|2021 Chevrolet Equinox
Confirmed Service Customer
5/18/2025
Very good service, kept in form of activity and what was happening with my car. Received report at checkout
5/19/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Don Hewlett Chevrolet Buick, INC.!
GEORGETOWN, TX
Bailey H|2025 Buick Envista
Confirmed Sales Customer
5/19/2025
Aaron was such a great help to me! He was able to answer all my questions, didn’t pressure me, and was able to help me find a car after the one I had been looking at online wasn’t on the lot!
AARON ACOSTA
5/21/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Don Hewlett Chevrolet Buick, INC.. Thank you again for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again.
GEORGETOWN, TX
Terri M|2025 Chevrolet Colorado
Confirmed Sales Customer
5/19/2025
From working with salesman and picking a vehicle, to signing the paperwork was a very positive experience. Everyone was great to work with!
GIORDY MEDINA
5/21/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Feel free to reach out to us if you need anything. Congratulations on your new vehicle!
GEORGETOWN, TX
Lindsay B|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
5/19/2025
Had my schedule oil change with rotation of tires. As usual, they did a great job. I do have one suggestion. I bought a cabin air filter at Auto Zone and asked the service person if they would please put the new air filter in when they checked the cabin air filter. The service person said that they couldn't do that, but that he would instruct them to leave it open, and I could simply replace it when the oil change was finished and they bring your truck out to you. They didn't do that either and it was disappointing.
5/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team. We look forward to serving you again.
ROUND ROCK, TX
Seana V|2023 Chevrolet Tahoe
Confirmed Service Customer
5/19/2025
Jayden was great, very informative n organized
5/21/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GEORGETOWN, TX
Gerald S|2024 Chevrolet Corvette
Confirmed Service Customer
5/19/2025
Fast, Great service.
5/21/2025
Hi there, thank you for taking the time to leave a review for us at Don Hewlett Chevrolet Buick, INC.. We're happy we could meet your expectations! Thank you again for leaving us this response!
PFLUGERVILLE, TX
Rene A|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/19/2025
Victor and Jason Luther were great to work with, made buying and selling a great experience and fair. thank you.
5/20/2025
Our staff is committed to providing each of our clients with the best automotive experience. Thank you for choosing Don Hewlett Chevrolet Buick, INC. as your first choice for all your automotive needs! We hope you have a great day!
GEORGETOWN, TX
Jared J|2024 Chevrolet Silverado 1500
Confirmed Service Customer
5/19/2025
Excellent service. Quick and easy
5/20/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
LEANDER, TX
Jasper L|2025 Buick Envista
Confirmed Sales Customer
5/19/2025
Everyone was not only kind but accommodating to help us get the best deal possible!
AUSTIN ALLRED
5/20/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're looking forward to your next visit with us!
ROUND ROCK, TX
Lawrence R|2025 Chevrolet Traverse
Confirmed Sales Customer
5/20/2025
It was great!! Everyone was very helpful! Charles Whitmire helped us buy our new car! He did a great job guiding us! It’s super to have a family owned dealership! The Family Touch!
ANTHONY WHITMIRE
5/21/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
GEORGETOWN, TX
Curtis H|2025 Buick Encore GX
Confirmed Sales Customer
5/20/2025
Our salesperson Phillip was awesome! Very attentive and answered all of our questions. A very genuine person to work with.
PHILLIP DAVIS
5/21/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
CEDAR PARK, TX
George D|2019 Chevrolet Colorado
Confirmed Service Customer
5/20/2025
I sat in the line the only customer there ,I talked to two employees and asked if anyone was working after 5 To 7 minutes,a service advisor finally came out I asked to speak to the General Manager got my oil changed left my key for tire rotation.I did not receive a tire rotation or the complementary car wash I then asked again for general manager and a lady named Mari came out and said he was not available but she would have him call me Friday morning .I instead got a message from Mari telling me he was not available Friday and assured me I would hear from him on Monday it is now Tuesday evening and I have heard from anybody.This is exactly why I wanted to talk to GM because there is no customer service at this dealership
5/20/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. We look forward to serving you again.
GEORGETOWN, TX
Orlando M|2025 Chevrolet Trax
Confirmed Sales Customer
5/20/2025
My purchase with Roy Martinez made my car shopping experience go smoothly and hassle-free. Roy is very knowledgeable and knows what he is doing.
HOUSE
5/21/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
GEORGETOWN, TX
David W|2025 Chevrolet 1500 Silverado
Confirmed Sales Customer
5/19/2025
Wilmer provided an exceptional car buying experience. From the moment I met him, I felt at ease. He has a personable demeanor and a genuine interest in understanding my needs for a pickup truck. Throughout the entire process, Wilmer was incredibly informative, patiently answering all my questions without ever being pushy. What I appreciated most was his flexibility in working around my schedule, making the entire purchase remarkably smooth and convenient. It was evident that Wilmer always had my best interest at heart, ensuring I found the right truck for my needs and budget. I highly recommend Wilmer to anyone looking for a knowledgeable, trustworthy, and customer-focused salesperson.
WILMER WATSON
5/21/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
BELTON, TX
Margie M|2024 Chevrolet Trax
Confirmed Service Customer
5/21/2025
My car has been having issues since I got it back, was not updated unless I reached out, even then hard to get text or calls back. I had to go in personally for update on the 5th day. Received a yelling text to pick my car up, was treated as though I annoyed Jeff, I brought my car here because he had been great in the past, felt comfortable and pleased with work. Needless to say, my car is going back into the shop, but I'd never return here after how I felt walking away the day I picked my car up.
5/22/2025
Hello Margie - Thank you for your recent visit to our Chevrolet service department. We're sorry to learn from your comments that we missed the opportunity to provide timely updates while your vehicle was in our care. Please know that we do appreciate your business and would like the opportunity to prove that we are the place for quality vehicle repairs and solid customer service. If you are continuing to experience vehicle concerns, please contact our Service Manager - Joey Bayon. With Joey's involvement we are confident that we will be able to provide the correct solution for your concerns by working together. FYI - Joey's direct dial number is: 512-681-3197. Thanks again for your business and we look forward to working with you soon - The Hewlett Customer Care Team
ROUND ROCK, TX
Eliud O|2025 Chevrolet Equinox EV
Confirmed Sales Customer
5/21/2025
The salespersons were very helpful and professional Christina and Iran were great. Thank you.
CHRISTINA GOFORTH
5/22/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
GEORGETOWN, TX
Scott M|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/21/2025
Expedient. Work all complete. Good communications.
5/22/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
AUSTIN, TX
Ralph R|2023 Chevrolet Camaro
Confirmed Service Customer
5/21/2025
The standard of professionalism at this dealership is second to none. Their commitment to customer service shows in everything they do. I can always rely on them to take care of me and do an excellent job. I know that my car is always in good hands when it is at the dealership. I have never experienced a higher level of service anywhere else.
5/22/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
AUSTIN, TX
Lawrence W|2007 Chevrolet Tahoe
Confirmed Service Customer
5/21/2025
First rate each time I utilize the establishment.
5/22/2025
Thank you for your feedback! We’re thrilled to hear that your experiences with our service team have been consistently excellent. We take great pride in delivering outstanding service and truly appreciate your continued trust!
ROUND ROCK, TX
David C|2024 Buick Envision
Confirmed Sales Customer
5/21/2025
We feel Don Hewlett was the best experience we’ve ever had when looking for a car. Upon entering the showroom, we are graded warmly by the manager. In fact, everyone we met had a warm smile and a hello. Jose Nevarez came to us and greeted us and asked if there was anything he could do for us. We said we were just looking, but he was there to answer any of our questions. He was not a pushy salesman and we felt that we were working together as a team to find the best fit. He answered all our questions and took us all around the property to show us styles, colors, and models. Not once did we feel pressured. When we selected our car, he worked with us to get a fair price for both us and the dealership. I cannot praise him enough because I’ve never experienced such a wonderful experience as this was and a salesman who was both professional and friendly. If I could give higher than five stars, I would. We are confident that Don Hewlett will continue to provide us with excellent customer service.
JOSE NEVAREZ
5/21/2025
Hello David Case & Welcome to the Don Hewlett Chevrolet Buick family! We realize you have a choice of where to purchase your vehicles, and that's why we're so proud to have earned this opportunity. Please call on us the next time we can be of assistance to you, your family or place of business. Take care, stay safe & enjoy your new vehicle! The Hewlett Customer Care Team
GEORGETOWN, TX
Darrell P|2026 Chevrolet Equinox
Confirmed Sales Customer
5/21/2025
After talking with several dealerships, we decided once again to stick with Don Hewlett for our new car purchase. Our salesman, Jacob, along with several other employees came through with getting us exactly what we wanted even after a hiccup due to the color we wanted.
JACOB ALDRICH
5/22/2025
Thank you for choosing us again! We're glad our team was able to help you find the right vehicle and ensure everything worked out smoothly. We truly appreciate your continued support and look forward to assisting you in the future.
LAGO VISTA, TX
Steven D|2018 Buick Enclave
Confirmed Service Customer
5/22/2025
Had a great experience at the dealership. Prompt and courteous people. Service advisor was Jeff and he was on top of the situation. Kept me up to date with the situation and the extended warranty. Really pleased that for once I was able to use the warranty.
5/24/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
BERTRAM, TX
Rita N|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
5/22/2025
Espress Oil Change is just exactly as advertised. I was in and out in less than an hour. Super nice guys to deal with. Even got a car wash!
5/24/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
LIBERTY HILL, TX
William B|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
5/21/2025
Your service center is usually very efficient and productive. This past visit was the exception to the normal rule. When I got there the service center had a line all the way out to Westinghouse Road. I was told it would take three hours for an oil change. I understand that they were inundated. I decided to go through with the oil change. My truck was completed in about an hour and a half. It’s sat out in a parking lot for an additional 20 minutes waiting on processing. I had to get someone to help me so that I can leave the service center after paying. To me that is unacceptable and should not happen. You shouldn’t have a finished vehicle with a waiting customer in a parking lot for over 20 minutes.
5/22/2025
Hello Mr. Briseno - Thank you for your recent visit to our Xpress vehicle maintenance department. We're sorry to learn that there was a slight delay in returning your vehicle on this day. We will apologize for any frustrations or inconvenience this may have caused. We are confident that the next time you engage our store for vehicle maintenance, you will once again experience our best. Thanks again for your business - we hope you have a wonderful day! The Hewlett Customer Care Team
JARRELL, TX
Christopher S|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
5/21/2025
Great Service as always from Xpress Oil Change Plus!
5/22/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GEORGETOWN, TX
Martyn B|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
5/22/2025
All good for this service
5/24/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GEORGETOWN, TX
Glendon N|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
5/22/2025
They were great! Totally took care of me! Left with a smile!
5/24/2025
Glendon Wayne Nicks, thanks again for taking the time to leave us this information about your recent visit and for choosing Don Hewlett Chevrolet Buick, INC. - Service. We hope to see you again!
GEORGETOWN, TX
Agnieszka W|2025 Buick Encore GX
Confirmed Sales Customer
5/22/2025
Logan Awesome
LOGAN PHILLIPS
5/23/2025
Hi there, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Don Hewlett Chevrolet Buick, INC.
CEDAR PARK, TX
James F|2025 Chevrolet Equinox EV
Confirmed Service Customer
5/22/2025
Excellent. Everyone at the dealership was helpful and polite, and they fixed my car.
5/24/2025
Hi there, thank you for taking the time to leave a review for us at Don Hewlett Chevrolet Buick, INC.. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
GEORGETOWN, TX
Youlander D|2024 Chevrolet Tahoe
Confirmed Service Customer
5/22/2025
I was greeted when I arrived at the Xpress oil change plus area. I was told to stay in the vehicle and and a service person would be will be shortly. Phillip Hagen arrived at my vehicle and introduced himself. He asked what brought me in today and I stated I need a oil change, with the 15 point inspection plus my tires rotated. He confirmed that this 1st visit was complimentary. He stated I could wait in the customer service lounge while my Tahoe was being serviced. He stated my wait would be 1 to 1-1/2 hours. That was fine due to the customer service lounge was step up beautiful to work on my laptop while I waited. Then less than 1 hour, Phillip came back and stated my Tahoe was completed. I was completely shock on how quick that took. Phillip Hagen was professional and great to work with!
5/24/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
PFLUGERVILLE, TX
William C|2025 Buick Enclave
Confirmed Service Customer
5/22/2025
First oil change, tire rotation on New Enclave
5/23/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
SALADO, TX
Jose P|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
5/22/2025
Alberto was the only one to come out & greet us after being out there looking at vehicles for about 30 minutes...We were gonna head out but luckily he assisted us...He is very kind...knows his stuff...very happy with his service
ALBERTO MALDONADO
5/23/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
KILLEEN, TX
Ardra A|2026 Chevrolet Equinox
Confirmed Sales Customer
5/23/2025
Great service. Met me at the door when I came in. Listened to what I wanted and found exactly what I was looking for.
LOGAN GEISINGER
5/24/2025
Meeting you at the door and truly listening—that’s how we like to begin every experience! We’re so glad we could help you find just what you were looking for. Here’s to happy driving and a perfect match on wheels!
ROUND ROCK, TX
Monika H|2024 Chevrolet Equinox EV
Confirmed Service Customer
5/23/2025
Every time I need your services , you always do a great job!!! Very happy! Thank you!
5/24/2025
Your continued confidence in us means the world! Every time you visit, we aim to deliver service that’s not just consistent—but consistently excellent. Thanks for being part of our service family—we’ll keep making you proud!
GEORGETOWN, TX
Ana P|2021 Chevrolet Equinox
Confirmed Service Customer
5/23/2025
Excellent
5/24/2025
Short, sweet, and excellent—just how we like it! Thanks for the high praise, and we’re here whenever you need us again for another smooth experience.
ROUND ROCK, TX
Gerome D|2023 Chevrolet Traverse
Confirmed Service Customer
5/23/2025
Great service and communication
5/24/2025
We’re thrilled you appreciated both the service and the clear communication—it’s a combo we take pride in. We’ll be here whenever you need us again, ready to go the extra mile!
GEORGETOWN, TX
Johnny M|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
5/23/2025
Greta service. Jeff does a great job of keeping his customers informed.
5/24/2025
We’re so glad you had a great experience! Jeff is truly one of the best when it comes to keeping our customers in the loop and feeling confident every step of the way. Thanks for the shoutout—communication is key, and we’re glad it made a difference!
ROUND ROCK, TX
Shannon C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
5/23/2025
When I picked up my truck, it was fine. The service attendant who brought me my truck asked me about something popping up on my dashboard and I knew nothing about it. I’ve been trying to call Kaitlyn for the last few days and still haven’t received a phone call back. That’s horrible service by the way this thing never popped up on my dashboard before until you guys worked on it and I’ve had my truck for five years. Now the sudden I’m saying this thing pop up on my dashboard. Noise is going in my truck every time I take off. But nobody called me back about it yet.
5/24/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Georgetown, TX
Norris T|2013 Buick Enclave
Confirmed Service Customer
5/22/2025
Friendly, thorough service.
5/24/2025
Hello, we're happy to hear you had such a positive experience with our team! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GEORGETOWN, TX
Reba L|2018 Chevrolet Malibu
Confirmed Service Customer
5/22/2025
I've always have recv'd the best of care from Don Hewlett staff. I've have bought all my cars from them and receive the best of care when needed. I highly recommend Don Hewlett for any vehicle needs
5/24/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
AUSTIN, TX
Maribel V|2025 Buick Envista
Confirmed Sales Customer
5/22/2025
Everyone who assisted me did a great job. I enjoyed Shawn being the representative and Noemi in finance was great.
SHAWN WILSON
5/24/2025
Hi there, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LAREDO, TX
Gina D|2025 Buick Encore GX
Confirmed Sales Customer
5/25/2025
My sales person, Shawn, deserves a 5 star. She was great and got me into a vehicle I thought was out of my reach. She fights for her customers! The reasons for 3 stars are: --To get someones attention to tne matter that caused 3 stars. ------The low ball trade in: First offer was only $500 for a 2015 dodge Grand Caravan. I got them to agree to something more, they came back with $1500.A few days after I purchased the Encore, I brought my mother in to talk about a purchase for her. She did not have her trade in with her, 2007 Buick Lacross. They offered her $1000 trade in site unseen. Really????? ------Financing finallity : At the time we agreed and signed the first round of papers, it was agreed to add window tinting into the package. It would only run 7 - 8 dollars a month extra to do tinting. We signed the final papers of closing at which time Jeff tried to sell me $1000's in warrenty stuff. Those additions would have run my payment up to $800+. That woiuld have been added gladly. I declined. He tried some pressure tactics which didn't work on this gal. When I brought my mother in to see Shawn, i wanted to make the appointment for the tinting. Shawn checked on a time but to her surprise and mine, they had pulled the tinting off the financing. NO ONE informed me of that when signing those final papers! NOW, I have to pay $400 to get tinting done???? Again, REALLY ???????? The real question is would I recommemd Don Hewlett to other people. My answer to that question is Yes but only if Shawn was there to be the salesperson. If she were there, then I would recommend hounding finance about what I was actually getting so there would be no surprises later. Thanks, Gina Domitrovich
SHAWN WILSON
5/26/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
GEORGETOWN, TX
Dwight J|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
5/23/2025
Collision repair was well done. Insurance authorization caused delays so 2 week repair took 4 weeks.
5/24/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GEORGETOWN, TX
Jackie . H|2012 Chevrolet Silverado
Confirmed Service Customer
5/24/2025
Cedric & rest of staff at Express Auto Svcs were really courteous.
5/25/2025
Cedric and the Express Auto Services team appreciate your shout-out! Courteous service is what we aim for, and we’re glad it showed. Until we see you again, may every repair be quick and every interaction be friendly!
GEORGETOWN, TX
Cameron L|2025 Chevrolet Colorado
Confirmed Sales Customer
5/24/2025
10/10 Victor was super helpful in finding a new truck! Very easy and quick process to get into a new ride! :)
VICTOR SANCHEZ
5/25/2025
Victor will be thrilled with your 10/10 shout-out! Helping you find the perfect truck quickly and easily is our kind of win. Until your next ride upgrade, enjoy every mile with that new truck smile!
LEANDER, TX
Diala W|2023 Buick Enclave
Confirmed Service Customer
5/24/2025
Very polite
5/25/2025
Politeness goes a long way, and we’re glad it stood out during your visit. Thanks for sharing the good vibes! Until next time, may kindness and good service always find you on the road.
SALADO, TX
Alma B|2024 Chevrolet Traverse Limited
Confirmed Service Customer
5/24/2025
Service was great
5/25/2025
Simple and straight to the point—great service is always the goal! Until your next appointment, here’s to smooth rides and happy drives!
GEORGETOWN, TX
Nandini G|2015 Buick Encore
Confirmed Service Customer
5/24/2025
Excellent service -- good diagnosis and repair in estimated time and budget. Service advisor Juan was very helpful.
5/25/2025
We’re thrilled to hear everything—from diagnosis to repair—went smoothly and stayed on track. Juan will be proud to know his help made a difference! Until next time, here’s to reliable fixes and friendly faces.
ROUND ROCK, TX
Maria B|2025 Chevrolet Equinox EV
Confirmed Sales Customer
5/24/2025
Logan was great to work with. He had everything ready to go and Tyler in finance was a big help.
LOGAN GEISINGER
5/25/2025
Logan and Tyler make a great team—we’re glad they got you taken care of with ease! When the paperwork flows and the keys land in your hand without a hitch, that’s a win. Until next time, may every mile be just as seamless!
ROUND ROCK, TX
Kimberly D|2025 Buick Encore GX
Confirmed Sales Customer
5/25/2025
Art & Shawn were very nice, super helpful, and seemed authentic. I chose to buy from y’all vs another Buick dealership because of how they were. Would recommend to anyone shopping for a Buick
ARTHUR PORTNOFF
5/26/2025
Art and Shawn will love hearing this! It’s amazing to know their authenticity and kindness made such a strong impression—and even helped you choose us over the competition. We’re honored you chose to shop with us, and we’ll keep earning that recommendation one guest at a time.
GEORGETOWN, TX
Dorothy M|2021 Buick Envision
Confirmed Service Customer
5/26/2025
Excellent professional service.
5/27/2025
Hi there! We're so happy we were able to help you out! Until the next time we meet, take care!
ROUND ROCK, TX
Nancy G|2025 Buick Envista
Confirmed Service Customer
5/26/2025
Excellente atencion de los trabajadores de servicio. Especialmente katty y Cedric. He hecho multiples visitas a servicio y siempre ellos dos se unen para ayudarme a resolver el problema que tenga el carro.Buscan la major opcion para que mi auto quede bien preparado . Creo que Ambos merecen un reconocimiento especially por su buen desenvolvimento y su dedicacion al trabajo que realizan. No tengo palabras para decir que son en fin muy correctos y si de alguna manera puedo hacerles saber algo. Les dire que estoy incalculablemente agradecida por su trabajo
5/27/2025
¡Nos alegra mucho que hayas tenido una experiencia tan maravillosa con nosotros! Nuestro personal se compromete a brindar a cada uno de nuestros clientes la mejor experiencia automotriz. Esperamos poder ayudarte de nuevo en el futuro. ¡Cuídate!
PFLUGERVILLE, TX
Angelo W|2016 Chevrolet Colorado
Confirmed Service Customer
5/26/2025
The dealership is super friendly and service is great.
5/27/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Don Hewlett Chevrolet Buick, INC.! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
HUTTO, TX
David S|2025 Chevrolet Silverado 1500
Confirmed Service Customer
5/26/2025
My issue was taken care of quickly and I was back on the road in a timely manner. I have always been satisfied with the service I have received at Don Hewlett Chevrolet.
5/27/2025
Hi there, thank you so much for your positive comments about Don Hewlett Chevrolet Buick, INC.! If you have any further questions, please give us a call. We're always happy to help!
KINGSLAND, TX
Roxann R|2026 Chevrolet Equinox
Confirmed Sales Customer
5/26/2025
Working with Austin and team was stress free and David and I love the new car.
AUSTIN ALLRED
5/27/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Feel free to reach out to us if you need anything. Have a wonderful day!
GEORGETOWN, TX
Jeffrey D|2024 Chevrolet Camaro
Confirmed Service Customer
5/26/2025
Great
5/27/2025
Thank you for choosing Don Hewlett Chevrolet Buick, INC. as your first choice for all your automotive needs! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
AUSTIN, TX
Johnny M|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
5/26/2025
Great service! Jeffery is very informative and responsive!
5/27/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ROUND ROCK, TX
Dania V|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
5/27/2025
It was a grate experience Will did an amazing job, grate communication and timely updates.
5/28/2025
Hi there, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GEORGETOWN, TX
Roger M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
5/27/2025
Other dealers c as n change oil in about 60 minutes. So you all need to do something different to reduce my wait time of over 2 hours
5/28/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team. We look forward to serving you again.
GRANGER, TX
Kyle F|2025 Chevrolet Colorado
Confirmed Sales Customer
5/27/2025
I had a great experience with Christina. The buying process was easy and streamless
CHRISTINA GOFORTH
5/28/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Until the next time we meet, take care!
MANOR, TX
Anthony Michael V|2025 Chevrolet Trax
Confirmed Sales Customer
5/28/2025
Everyone was very knowledgeable and helpful from introduction to finishing up the sale.
JIMMY TORRES
5/29/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
AUSTIN, TX
Suanne C|2024 Buick Envista
Confirmed Service Customer
5/28/2025
Great, as usual. Service Employees Techs
5/29/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're looking forward to your next visit with us!
ROUND ROCK, TX
Robert J|2024 Chevrolet Silverado EV
Confirmed Service Customer
5/28/2025
The team did an amazing job helping me understand and fix the issue my Silverado experienced.
5/29/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Don Hewlett Chevrolet Buick, INC.. Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
LEANDER, TX
Judy C|2024 Buick Envision
Confirmed Sales Customer
5/28/2025
Everyone was extremely nice and helpful.
WILMER WATSON
5/29/2025
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
AUSTIN, TX
Robert C|2022 Chevrolet Colorado
Confirmed Service Customer
5/29/2025
I was laid up for several weeks do to knee replacement. My onstar was not working on Friday the 16 and was 25 miles away from 36000 miles for factory warranty to expire went in to the dealer told them my situation they made me an appointment for first thing Monday morning they kept the car for two days that was not a problem. Everything is working perfectly now I appreciate them getting me in and fixing my onstar Thanks Bob
5/30/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
GEORGETOWN, TX
Charlotte P|2024 Chevrolet Trax
Confirmed Service Customer
5/29/2025
Very quick service. Friendly staff. The prices are a bit much with all of us being laid off recently.
5/30/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team. We look forward to serving you again.
GEORGETOWN, TX
Kenneth F|2022 Chevrolet Colorado
Confirmed Service Customer
5/26/2025
Perfect
5/27/2025
Hi, your feedback and high star rating mean a lot to us. Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GEORGETOWN, TX
Fidel C|2025 Buick Envision
Confirmed Sales Customer
5/26/2025
Nicole was excellent. No pressure and found what I was looking for and made sure we were well taken care off.
NICOLE ALLRED
5/27/2025
Hi, thank you so much for the positive review! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ROUND ROCK, TX
Tracy W|2025 Buick Encore GX
Confirmed Sales Customer
5/28/2025
I had a great overall experience and Christina is amazing. I will highly recommend your dealership!!
CHRISTINA GOFORTH
5/29/2025
Wow, we're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
LEANDER, TX
Rebecca H|2025 Buick Encore GX
Confirmed Sales Customer
5/28/2025
It has been YEARS since I’ve experienced the new car dealership purchase experience and Don Hewlett Buick and my salesperson, Aidan Sterling, did not disappoint. Aidan greeted me upon arrival and took the time with me in the lot to consider all the vehicle options that I was considering. He was patient, polite & informative throughout the entire process. Ultimately, I left the dealership that day with a wonderful new car and a positive car-buying experience! Thank you so much!
AIDAN STERLING
5/29/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
PFLUGERVILLE, TX
George H|2018 Chevrolet Equinox
Confirmed Service Customer
5/28/2025
Cedric Adams was extremely courteous and professional. We were completely satisfied with our service!
5/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
LIBERTY HILL, TX
Cynthia B|2023 Buick Envision
Confirmed Service Customer
5/28/2025
Personnel was great - job done efficiently.
5/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GEORGETOWN, TX
Jim . M|2019 Chevrolet Traverse
Confirmed Service Customer
5/28/2025
Great service, no lengthy wait. Kudos to my service adviser at the express lube.
5/29/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
GEORGETOWN, CA
Agnieszka W|2026 Chevrolet Equinox
Confirmed Sales Customer
5/29/2025
I felt welcome and heard. Even though my first new car that I purchased only lasted 11 days. BUT Logan Phillips helped me to get in into another car.
LOGAN PHILLIPS
5/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon! We are always more than happy to assist you if anything else comes up. Take care!
CEDAR PARK, TX
Sharon H|2025 Chevrolet Trax
Confirmed Sales Customer
5/29/2025
The sales person was very nice and knew all about the car
JOSE NEVAREZ
5/23/2025
Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!
ROUND ROCK, TX
Timothy M|2025 Chevrolet Colorado
Confirmed Sales Customer
5/29/2025
Great experience no pressure
WILMER WATSON
5/30/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Don Hewlett Chevrolet Buick, INC.! We do hope we can be of assistance in the future. Take care!
AUSTIN, TX
Richard M|2023 Chevrolet Colorado
Confirmed Service Customer
5/30/2025
Excellent customer service
5/31/2025
Richard Medrano, thanks again for taking the time to leave us this information about your recent visit. We hope you have a great day!
ROUND ROCK, TX
Dan P|2020 Chevrolet 3500HD Silverado
Confirmed Service Customer
5/30/2025
Came in for a estimate on damage to my pickup. The outside mirror had been hit and destroyed. I asked about getting mirror replaced ASAP. They picked up the mirror and had it installed within an hour. Great customer service.
5/31/2025
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Don Hewlett Chevrolet Buick, INC.
GEORGETOWN, TX
James E|2024 Chevrolet Camaro
Confirmed Service Customer
5/30/2025
Always a pleasant experience and fair pricing
5/30/2025
Well hey there Mr. Evans! Thank you for your recent visit to Don Hewlett Chevrolet-Buick. We realize you have a choice of where to spend your vehicle dollars and we are certainly proud to have earned your business. Please call on us the next time we can provide this same level of professional, caring vehicle support for you or your family. We hope you have a great day! The Hewlett Customer Care Team
AUSTIN, TX
Vila L|2025 Chevrolet Malibu
Confirmed Service Customer
5/30/2025
Friendly and helpful
5/31/2025
Thank you for choosing Don Hewlett Chevrolet Buick, INC. - Service as your first choice for all your automotive needs! Thank you, and have a fantastic day!
GEORGETOWN, TX
Patricia E|2018 Chevrolet Colorado
Confirmed Service Customer
5/30/2025
I bought my Chevy Colorado at Hewlett Chevrolet in 2018. They have serviced my vehicle every time and I have been pleased with their service from the very beginning.
5/30/2025
Well hey there Patricia - Thank you so much for these kind remarks and for continuing to put your trust in Don Hewlett Chevrolet Buick! Our team works hard each day to provide the best possible experience for our guests, and it means a lot when we receive positive feedback in this way. Thanks again for continuing to choose our dealership as your preferred vehicle support center. Please call on us the next time we can provide this same level of professional, friendly assistance for you, your family or place of business. Take care & be safe out there! The Hewlett Customer Care Team
LAGO VISTA, TX
Matthew S|2022 Chevrolet Bolt EUV
Confirmed Service Customer
5/30/2025
Smooth and easy
5/30/2025
Hey there Matthew Slimmer - Thank you so much for your recent visit and these kind remarks! We certainly appreciate your business and stand ready to help you and your family when you need us. We hope to see you soon - The Hewlett Customer Care Team
Austin, TX
Christopher R|2022 GMC 1500 Sierra
Confirmed Service Customer
5/30/2025
Small dent repair went great
5/31/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Don Hewlett Chevrolet Buick, INC. - Service. Thank you so much again for your feedback! We hope you have a great day!
JONESTOWN, TX
Paul S|2025 Chevrolet Tahoe
Confirmed Sales Customer
5/30/2025
Easy experience work with Jeff and team
JEFFREY SAWISCH
5/31/2025
Hello, thank you for your kind words and this wonderful review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
CEDAR PARK, TX
William V|2024 Chevrolet Corvette
Confirmed Service Customer
5/30/2025
Promo service, very professional
5/31/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
LAMPASAS, TX
Paula C|2025 Chevrolet Trax
Confirmed Service Customer
5/30/2025
Good service
5/31/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ROUND ROCK, TX
Theodore M|2023 Buick Envision
Confirmed Service Customer
5/30/2025
The service department at Don Hewlett displayed a true sense of total efficiency as they serviced my vehicle on a timely basis which met my expectations, allowing me to be one totally satisfied customer. Thanks to all the Hewlett employees who are a reflection of professionalism!
5/31/2025
Hello, thank you for your kind words and this wonderful review! Thank you again for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again.
THORNDALE, TX
Gerald D|2014 Buick Encore
Confirmed Service Customer
5/30/2025
Very professional.
5/31/2025
Hi, we're happy you found our staff to be very professional during your experience here at Don Hewlett Chevrolet Buick, INC.. Please let us know if there is anything else we can do for you; we are more than happy to help!
ROUNDROCK, TX
Leigh D|2025 Chevrolet Trax
Confirmed Sales Customer
5/30/2025
First time car buyer and going in I was anxious. Charles Whitmire was kind and very helpful in helping me with everything.
ANTHONY WHITMIRE
5/31/2025
Hi there, thank you so much for your positive comments about Don Hewlett Chevrolet Buick, INC.! Until the next time we meet, take care!
CEDAR PARK, TX
Sarah D|2026 Chevrolet Equinox
Confirmed Sales Customer
5/30/2025
I absolutely hate car shopping and have been putting it off for several years. Due to a new job I had to go and was dreading the whole thing. Upon arrival we were immediately greeted, but the sales man was not at all pushy. Logan was friendly, knowledgeable, and patient, and he never made me feel pressured. The team was efficient and friendly and made the process fairly painless. Overall this was one of the best experiences I’ve had buying a car and really appreciate everyone who helped me choose a car that I love.
LOGAN GEISINGER
5/31/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
TOMBALL, TX
Francisca V|2023 Buick Encore GX
Confirmed Service Customer
6/1/2025
Everyone was kind and helped.
6/3/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GEORGETOWN, TX
Gary Z|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/1/2025
Fast friendly service.
6/3/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BERTRAM, TX
Jason H|2023 Chevrolet Corvette
Confirmed Service Customer
6/1/2025
Thank you
6/3/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GEORGETOWN, TX
Ronald T|2025 Chevrolet Traverse
Confirmed Sales Customer
6/2/2025
Everybody was very professional and nice
JOSE NEVAREZ
6/3/2025
Hello, thank you for your kind words and this wonderful review! Thank you again for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again.
GEORGETOWN, TX
Francisco M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/2/2025
The Salesman was very professional and courteous.
VICTOR SANCHEZ
6/3/2025
Hi, we are so pleased you enjoyed your visit to Don Hewlett Chevrolet Buick, INC.! If you have any further questions, please don't hesitate to reach out!
KYLE, TX
Brad M|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
6/2/2025
All is good
6/3/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Don Hewlett Chevrolet Buick, INC.. We hope to see you soon!
ROUND ROCK, TX
John B|2022 Chevrolet Bolt EUV
Confirmed Service Customer
6/2/2025
The charger for my Bolt EUV was determined to be defective on January 13, 2025, and the part was backordered. GM contacted me a few weeks after my January 13 visit to the dealer; I told the rep that my part was backordered, and she apologized for the delay. I eventually called GM to inquire about the part, and GM in turn called the Hewlett dealership, who had the part. I received a replacement charger on May 26, 2025. But I was never given an explanation as to why it took five months to get the new charger. I can only presume that this was a failure at the dealership. The new charger is distinctly different from the old charger. The old charger was white in color and had three indicator lights, in amber, blue, and red, whereas the new charger is black in color has only one indicator light, which is green. Perhaps it changes color, but I have not seen this, nor would I know how to interpret it if I did. The new charger mounts in the opposite direction from the old one, and has a cord that is about 3 or 4 feet shorter than the original. The mount is a problem, because I had my 240 plug installed to accommodate the mount direction of the original charger. I did not receive a manual for the new charger. Instead the manual for the original charger was returned to me. When I inquired at GM about this, I was told that the old manual would work for the new charger, and the Hewlett dealership told me the same thing. The GM rep also suggested that all the information I needed was in the car manual, however the manual for the car says: "Charge Cord Status Indicators: Refer to the instructions that come with the dual level charge cord. Do not lose these instruction [sic]." I can only assume that both the GM headquarters representative and the dealership representative were misinformed. In my opinion, the only reason I need a manual for the charger is to interpret the lights, which is also implied in the car manual. Without the ability to interpret the lights on the charger, I could endanger myself and/or the car. The original manual gives a chart that interprets amber, blue, and red lights, so it is clearly not the appropriate manual for my new charger. I spoke with a representative at the dealership on May 30, who said she would get back to me this week. But I presume the answer will have to come from GM itself, which seems to have issued a new charger with no manual, without being aware that it has done so.
6/3/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ROUND ROCK, TX
Felipe De A|2025 Chevrolet Malibu
Confirmed Sales Customer
5/29/2025
Very good service, helpful and supporting on every step on the car buying. They explained all about the car and credit processing.
JOSE NEVAREZ
5/30/2025
Hi, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
ROUND ROCK, TX
Dinah S|2019 Chevrolet Blazer
Confirmed Service Customer
5/29/2025
Excellent Service..
5/30/2025
Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!
ELGIN, TX
Stephen T|2017 Chevrolet Impala
Confirmed Service Customer
5/29/2025
Awesome service as usual
5/30/2025
Stephen Allen Topczewski, thanks again for taking the time to leave us this information about your recent visit. Please don't hesitate to reach out to us if there's anything more we can do!
GEORGETOWN, TX
Kenneth M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
5/29/2025
We've been serving our vehicles here for over 24 years and the service has always been great. The the staff is professional and knowledgeable. Megan was great too!
5/29/2025
Well hey there Mr. Mills - Thank you so much for these kind remarks and for continuing to put your trust in Don Hewlett Chevrolet Buick! Our team works hard each day to provide the best possible experience for our guests, and it means a lot when we receive positive feedback in this way. Thanks again for continuing to choose our dealership as your preferred vehicle support center. Please call on us the next time we can provide this same level of professional, friendly assistance for you, your family or place of business. Take care & be safe out there! The Hewlett Customer Care Team
KILLEEN, TX
Cory M|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
5/29/2025
Service advisor was nice and just identified potential services needed.
5/30/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Don Hewlett Chevrolet Buick, INC.. We are always more than happy to assist you if anything else comes up. Take care!
GEORGETOWN, TX
Narza J|2021 Buick Enclave
Confirmed Service Customer
5/29/2025
First time coming here for service. Great service. Plan to keep this dealership for all of my future services required.
5/29/2025
Hello Narza Delia Jimenez & Welcome to the Don Hewlett Chevrolet Buick family! We realize you have a choice of where to seek product support for your vehicle, and that's why we're so proud to have earned this opportunity. Please call on us the next time we can be of assistance to you, your family or place of business. Take care & Stay safe! The Hewlett Customer Care Team
AUSTIN, TX
Christopher B|2023 Chevrolet Silverado 1500
Confirmed Service Customer
5/29/2025
From the front desk to the service manager to the technician, every experience I’ve had with Don Hewlett Chevrolet has been outstanding—even for something as simple as an express oil change. The team is consistently understanding, communicative, and genuinely pleasant to work with. That level of service is rare these days.
5/29/2025
Wow - Christopher Ryan Brooks! Reviews like that almost make us blush. We are so happy to have earned your praise and pledge to provide this same level of service on your next visit. We love referrals - so since you obviously appreciate our kind of caring, please - tell a friend where they should bring their car next time! Thanks again and we'll see you soon - The Hewlett Customer Care Team
AUSTIN, TX
Deborah P|2024 Chevrolet Traverse
Confirmed Service Customer
6/2/2025
Associates were friendly and informative. A quick car was wasn't expected. Wait time was sufficient for a oil change with the perks
6/3/2025
Our staff is committed to providing each of our clients with the best automotive experience! Until the next time we meet, take care!
AUSTIN, TX
Jessica R|2025 Chevrolet Suburban
Confirmed Sales Customer
6/2/2025
Austin and everyone who we spoke to and worked with were really helpful to answer all our questions and there was absolutely no pressure from anyone.
AUSTIN ALLRED
6/3/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We hope to be of service to you again in the future. Best wishes, Don Hewlett Chevrolet Buick, INC.
LEANDER, TX
Honey M|2022 Chevrolet Blazer
Confirmed Service Customer
6/2/2025
The rep the helped not professional. Did not go over my findings after the oil changes. Just handed me my papers and showed me where to check out. I had to look for myself and see there are a few items that is going to need attention
6/3/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team. We look forward to serving you again.
LAGO VISTA, TX
Jena K|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
6/2/2025
Everything went smoothly and we were treated respectably and professionally!
ACE CONNELL
6/3/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Don Hewlett Chevrolet Buick, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GEORGETOWN, TX
Arie P|2023 GMC Sierra 1500
Confirmed Service Customer
6/2/2025
Service was top notch
6/3/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
ROUND ROCK, TX
Lilianna C|2025 Chevrolet Trax
Confirmed Sales Customer
6/3/2025
Great service! Jimmy made me feel very comfortable discussing my wants and needs and was very helpful and patient throughout the entire process.
JIMMY TORRES
6/5/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll pass along your feedback and look forward to serving you for all your future vehicle needs!
ROUND ROCK, TX
Patricia G|2026 Chevrolet Equinox
Confirmed Sales Customer
6/3/2025
Amazing customer service!. I was very please with the purchasing process of my new car.
KEITH POTASH
6/5/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
JARRELL, TX
Earl L|2021 Chevrolet Camaro
Confirmed Service Customer
6/4/2025
Everything was fine
6/5/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
ROUND ROCK, TX
Justine Rita E|2025 Chevrolet Trax
Confirmed Sales Customer
6/4/2025
Logan Geisinger was so helpful and extremely efficient. Staff are all friendly and very helpful.
LOGAN GEISINGER
6/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GEORGETOWN, TX
James M|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
6/4/2025
As always the service is always professional!
6/5/2025
Hi, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!
GEORGETOWN, TX
Kelly M|2020 Chevrolet Trax
Confirmed Service Customer
6/4/2025
Jadon, my service advisor was absolutely fabulous. Genuinely cares about his clients and their repairs. Communication was great every step of the way.
6/5/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GEORGETOWN, TX
Kelly H|2018 Chevrolet Corvette
Confirmed Service Customer
6/4/2025
Great customer service - I felt like a valued customer
6/5/2025
Wow, we're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
PFLUGERVILLE, TX
Gabrielle H|2025 Buick Encore GX
Confirmed Sales Customer
6/4/2025
Everything was amazing. Everyone was so helpful and nice as soon as I pulled up to driving off the lot in my new car.
AUSTIN ALLRED
6/5/2025
Hello there, we appreciate you taking the time to leave us this feedback. The Hewlett Customer Care Team
ROUND ROCK, TX
Jennifer S|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
6/4/2025
Jeff provided outstanding customer service and truly went above and beyond within the limits of what he could control. He kept me informed, remained professional, and showed genuine care and effort during a frustrating time. That said, I am deeply disappointed in the overall experience with GM/Chevy. I drive a 2022 Silverado, and last year my A/C went out — it took 4 weeks just to get it repaired. This year, my transmission failed, and again, I was left waiting another 4 weeks for the part to arrive. Going two weeks without a vehicle was extremely inconvenient. Thankfully, Jeff was able to step in toward the end and get me into a loaner, which helped ease the burden, but delays of this magnitude for a relatively new vehicle are unacceptable. GM really needs to improve on part availability and turnaround time.
6/5/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
HUTTO, TX
Taylor M|2021 Chevrolet Spark
Confirmed Service Customer
6/8/2025
We’ve bought about 8 cars from Chevy. It’s always been a great experience. Everyone is kind and takes the time to evaluate each car. We will always come back to Chevy has saved my life from terrible accidents
6/10/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team! If you have any further questions, please give us a call. We're always happy to help!
GEORGETOWN, TX
Diane G|2013 Chevrolet Sonic
Confirmed Service Customer
6/4/2025
Great experience
6/5/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.
ROUND ROCK, TX
Jeffrey L|2017 Chevrolet Equinox
Confirmed Service Customer
6/4/2025
Great service
6/5/2025
Hi, we are so happy to read such a great review about Don Hewlett Chevrolet Buick, INC.! We do hope we can be of assistance in the future. Take care!
LAMPASAS, TX
James H|2014 Chevrolet Impala
Confirmed Service Customer
6/8/2025
Once we got connected with a Service Rep, everything was great. getting started was a little shaky though. I was told twice that someone would reach out. There was no response and I was about to move on to a different option. I got an email then that asked about what us finding something to drive. This was really odd as nothing in the information I'd provided said anything about us shopping for a car. No offense intended but It felt very much like it was AI or a bot that was generating the email. I responded and noted that and then I got a call. Everyone was great after I was able to speak to someone. I know that setting an appointment online is there to streamline the process but sometimes, it really takes speaking with someone. Not all needs can be selected from a list of boxes.
6/10/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
GEORGETOWN, TX
Alonzo S|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/9/2025
I love the dealership, both as a friendly and as a professional. However, Jaime Craddock promised to hold a vehicle—the 2025 Texas Edition 4x4—so we drove from Navasota, Texas (a 2.5 to 3-hour drive) to see it at our scheduled 5 p.m. appointment. I was never informed that a payment was required to hold the vehicle by Jaime Craddock, and I asked the salesperson, Jose, four to five times whether there was a bid or contract on it. I already knew the answer—this was not his fault. Jose was gracious and attentive during our visit. We bought a 2025 Chevrolet Trailboss. A bit of advice from a buyer’s perspective: allow the customer to drive the vehicle and demonstrate its features. We were never given the opportunity to view to my satisfaction or test drive the vehicle before the paperwork and financing were being processed. I will recommend Don Hewlett Chevrolet as very competitive and worth the drive.
JOSE NEVAREZ
6/10/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
NAVASOTA, TX
Steven V|2025 Chevrolet Silverado 1500
Confirmed Service Customer
6/9/2025
The help was friendly and informative
6/10/2025
Two of the most important qualities we aim to deliver! Thank you for the kind words—we’re always here to help with a smile and clear answers.
PFLUGERVILLE, TX
Sarah C|2025 Chevrolet Trax
Confirmed Sales Customer
6/9/2025
Grate help I am very pleased!
VICTOR SANCHEZ
6/10/2025
We’re so happy you’re pleased! Helping customers like you is why we love what we do. Grateful for your visit—and looking forward to seeing you again soon!
ROUND ROCK, TX
Brian C|2021 Chevrolet Colorado
Confirmed Service Customer
6/9/2025
Communicate is crappy, was told three different times I would be contacted with updates and I never heard from them until I called
6/10/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
ROUND ROCK, TX
Thomas H|2024 Chevrolet Colorado
Confirmed Service Customer
6/10/2025
Great service and very fast
6/11/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
AUSTIN, TX
James C|2022 Buick Envision
Confirmed Service Customer
6/10/2025
It was excellent. Great communication about what was needed in the car, options, cost, what I could wait for and the time it would be ready. Took a shuttle back to my house.
6/11/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
GEORGETOWN, TX
Nancy A|2025 Buick Encore GX
Confirmed Service Customer
6/11/2025
I went to the dealership for my first scheduled vehicle maintenance visit on my 2025 Buick Encore. I understood that no appointments could be scheduled and it would be "first come, first served" so I brought a book and was prepared to wait. When I pulled up in line it was 15 minutes before anyone even acknowledged me. When the service rep came to my window he said it would be about a 2 hour wait so I left the car and went inside. When my name was called just under 2 hours later the representative met me at the checkout window and told me the full service has been done - oil change, fluids, tire rotation and car wash. He had me sign at 2 places to accept this. When I went out to get in my car it had not been washed. I went back inside to request the wash service. The lady up front went into another room and came back and said the car was was down. I then asked how long it would be out and she went back into the room, came back and said she had no idea. No apology, no offer of a re-wash, and a put out attitude that I had interrupted her day. My service rep was not to be found (he should have at least looked at my car before telling me everything was done) so now I am wondering what else did not get done with this service visit? Customer service that day was a fail all the way around. I did get a text from Phillip Hagen asking about the service call and alerting me to this survey. I replied to his text but didn't hear back from him yet. This has been a disappointing experience so far.
6/12/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
GEORGETOWN, TX
Alyson W|2022 Chevrolet Tahoe
Confirmed Service Customer
6/9/2025
Darrell at Hewlett Collision was so helpful and very communicative. His response time to my insurance company was greatly appreciated!
6/10/2025
Darrell will love hearing this! Staying on top of communication—especially with insurance—is no small task, and we're thrilled it made a difference for you. Here's to service that takes care of the details so you don’t have to!
LEANDER, TX
Brea P|2025 Buick Envista
Confirmed Sales Customer
6/9/2025
Bryan was absolutely amazing. Went above and beyond for us and we couldn’t be happier. We will be using him for our next
BRYAN BENITEZ
6/10/2025
Bryan is a superstar, and we’re so glad he made your experience memorable! Going above and beyond is just how he operates. Can’t wait to help you again when you’re ready for the next one!
TEMPLE, TX
Thomas M|2023 GMC Yukon XL 1500
Confirmed Service Customer
6/9/2025
Quick Service
6/10/2025
We like to keep things moving so you can too! Thanks for taking a moment to share—we’re here to make every visit a breeze, no matter how small the task.
JONESTOWN, TX
Wilbur D|2020 Buick Enclave
Confirmed Service Customer
6/9/2025
fast and easy.
6/10/2025
That’s exactly the kind of experience we aim for—quick, smooth, and hassle-free. Thanks for stopping by and letting us take care of you with ease!
GEORGETOWN, TX
Ira J|2019 Chevrolet Traverse
Confirmed Service Customer
6/9/2025
Your service person by the name Chirs was very informative and was able to answer all questions and provided excellent details on which I need to do with my oil concerns.
6/10/2025
Chris will be so pleased to hear this! Being informative and thorough is what we strive for, especially when it comes to something as important as oil care. Here's to keeping your engine happy—and your confidence even higher!
GEORGETOWN, TX
Kirk S|2015 Chevrolet Traverse
Confirmed Service Customer
6/11/2025
Fast and friendly!
6/12/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
ROUND ROCK, TX
Mike H|2019 Chevrolet Suburban
Confirmed Service Customer
6/11/2025
Shared wait time, which was accurate. Keep me up to date on progress, explained issues that needed to be addressed.
6/12/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
CEDAR PARK, TX
Melvin S|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/11/2025
Great customer service experience
6/12/2025
Hi, we are so pleased you enjoyed your visit to Don Hewlett Chevrolet Buick, INC.! We hope to be of service to you again in the future. Take care, Melvin!
LIBERTY HILL, TX
David F|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
6/11/2025
Giving a long wait period, and was over delivered with just under an hour. Awesome service!
6/12/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
GEORGETOWN, TX
John C|2026 Chevrolet Equinox
Confirmed Sales Customer
6/11/2025
Kelsey was amazing! Once we found out what we could get approved for she was able to show multiple vehicles that were in my range and were exactly what I wanted. She was engaging and responsive through texts before and after our appointment too!
KELSEY BALINGIT
6/12/2025
Hi there! We're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.
HUTTO, TX
James H|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
6/11/2025
Excellent experience with the Hewlett service team, Paul kept me well informed during the whole process and got me back on the road the next day. I highly recommend these friendly and very professional folks if anyone needs a checkup!
6/12/2025
Our staff is committed to providing each of our clients with the best automotive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
ROUND ROCK, TX
Debra L|2020 Chevrolet Equinox
Confirmed Service Customer
6/11/2025
I got an oil change, new wiper blades, new filters, and a new battery. When my car was ready, there was black grease on my drivers seat! My attendant, Bailey, who was in training was very apologetic, took it to clean and said if anything showed up in the next couple days and I was not satisfied to bring it back and he would see that it was redone. All was good and Bailey went above and beyond to make sure I was happy! Thank you!
6/12/2025
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Don Hewlett Chevrolet Buick, INC..
GEORGETOWN, TX
Jennifer C|2020 Chevrolet Tahoe
Confirmed Service Customer
6/12/2025
Tanya was amazing! She was on top of everything and kept me informed throughout the process. Much smoother than the last round with Allstate.
6/13/2025
Hi, we are so happy to read such a great review about Don Hewlett Chevrolet Buick, INC.! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ROUND ROCK, TX
Jim R|2023 Chevrolet Traverse
Confirmed Service Customer
6/12/2025
I came in for an oil change. The service person was professional and answered all questions. It took about 45 minutes.
6/13/2025
Hello, thank you for sharing your positive experience! Thank you again for choosing Don Hewlett Chevrolet Buick, INC.. and we hope to see you again.
GEORGETOWN, TX
Lindsay B|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/12/2025
My salesperson, Phillip Davis, was very helpful and made buying a new truck easy. There were many choices of colors and options.
PHILLIP DAVIS
6/13/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ROUND ROCK, TX
Mark C|2022 Chevrolet Traverse
Confirmed Service Customer
6/12/2025
Quick, efficient, friendly
6/13/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Don Hewlett Chevrolet Buick, INC.
GEORGETOWN, TX
Ricky S|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
6/11/2025
I brought my 2018 Silverado in for service knowing it needed the 50k service. Phil showed me an estimate of $561. The final bill was over $900. I was rather shocked. Phil had ran the estimate as a 2WD instead of the 4WD it actually is. The "SR71" is quite obvious on the sides of the bed and he had pictures of it. It gets even worse. Without consulting me he changed the battery. No charge for the battery but I had to pay the labor charge. The battery was installed by your service department on 3/14/2022. I brought my truck in for service on 6/7/2022. The service advisor told me then the battery was bad. Nothing was done. No offer to replace it at no cost. I had decided to use it until it failed again and get a DieHard. I should have insisted that Phil remove that battery. You have not only lost my service business, I will not purchase another vehicle from you unless refund the labor charge and make sure Phil knows what an SR71 is.
6/12/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
KILLEEN, TX
Debbie T|2022 Chevrolet Equinox
Confirmed Service Customer
6/11/2025
Philip is an awesome person ,Always takes care of my needs for car and thoroughly explains everything .
6/12/2025
Hi, we are so pleased you enjoyed your visit to Don Hewlett Chevrolet Buick, INC.! Thank you again for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again.
BELTON, TX
Charles S|2025 Chevrolet Equinox
Confirmed Service Customer
6/12/2025
Welcoming, efficient, and an overall good experience
6/13/2025
Hi there, thank you so much for your positive comments about Don Hewlett Chevrolet Buick, INC.! We are always more than happy to assist you if anything else comes up. Take care!
GEORGETOWN, TX
Laura P|2025 Chevrolet Tahoe
Confirmed Service Customer
6/12/2025
Very quick
6/13/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
HUTTO, TX
Donald B|2023 Buick Envision
Confirmed Service Customer
6/12/2025
All your employee"s were professional and timely
6/13/2025
Hi, thanks for your praise and kind comments about our team. We are always more than happy to assist you if anything else comes up. Take care!
GEORGETOWN, TX
Michael C|2024 Chevrolet Equinox
Confirmed Service Customer
6/12/2025
As always, fast, efficient, professional, courteous and friendly.
6/13/2025
Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
JARRELL, TX
Kay P|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/13/2025
What I really like is I've never got a hard sell from there, walked out of other dealerships that were just pushing the sale, if I'm going to spend that much money I would like it to be my idea,not theirs. Could be that's why we've bought our last 5 cars from there. Customer service and attention is excellent, couldn't ask for better service
6/14/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
ROUND ROCK, TX
Robert C|2025 Chevrolet Equinox EV
Confirmed Sales Customer
6/13/2025
Jacob was knowledgeable, friendly, and patient with this old man.
JACOB ALDRICH
6/14/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at Don Hewlett Chevrolet Buick, INC.! We sincerely value your business and look forward to your next visit. Take care!
ROUND ROCK, TX
Cynthia B|2026 Chevrolet Equinox
Confirmed Sales Customer
6/13/2025
It is always a pleasure doing business with Hewlett. The sales person (Bryan) was very helpful & listened to my needs. Neomi in finance is very experienced & efficient. That's why I keep coming back.
BRYAN BENITEZ
6/14/2025
Hi, thank you for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GEORGETOWN, TX
Kevin M|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/16/2025
I came in to get my fuel filter replaced on my 2023 Silverado 2500HD. The price I was quoted before hand was the same price I exited. Work was done in a reasonable time. And they gave my truck a courtesy wash.
6/17/2025
Hi there, thank you for taking the time to leave a review for us at Don Hewlett Chevrolet Buick, INC.. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
LEANDER, TX
Jackson B|2025 Chevrolet Traverse
Confirmed Sales Customer
6/16/2025
We had such a great experience at Don Hewlett! Jeff Sawisch was extremely helpful helping us choose the model and body style we were wanting. The process was super smooth, and we will definitely be recommending this Dealership to our friends and family!
JEFFREY SAWISCH
6/17/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Don Hewlett Chevrolet Buick, INC.! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
GEORGETOWN, TX
Phoebe P|2024 Chevrolet Tahoe
Confirmed Service Customer
6/16/2025
Fast and easy
6/17/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
CEDAR PARK, TX
Jacob S|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
6/16/2025
I have had my compressor go out on me every year I have had the truck for 3 years. The first two were under warranty and the last one was not. I am very unhappy with the fact that since this is something that has been happening starting back during warranty that the dealership did not make any effort to make me think that they care about taking care of me as a customer on their end. GM gave me some money for the repair and honestly I figured Don Hewlett would maybe cover the other part of it as a sign of being there for the customer. I bought two vehicles from you within a month of each other 3 yrs ago. With this issue and the fact that it’s continuing and seemingly not much of an effort to rectify it outside of simply replacing the part yet again and making me pay when a three year old truck has ac problems for the third year in a row. I will not buy another vehicle from this dealership as you were fine with replacing the compressor and understanding I’ll probably be back next year to fix it again and I’ll probably have to pay full price next year.
6/17/2025
Hello Mr. Spelbring - We're sorry to learn that you recently experienced vehicle AC concerns. As your local Chevy Dealership, we only use factory supplied GM Parts. It is unfortunate that the replacement components needed to complete these latest repairs failed in such a short time frame. We will celebrate with you that as your advocate we were able to secure some degree of financial assistance from GM for the needed repairs outside of the warrantable period. Please know that we certainly appreciate your business and stand ready to provide quality vehicle support whenever needed. The Hewlett Customer Care Team
LIBERTY HILL, TX
Tissah K|2022 Chevrolet Spark
Confirmed Service Customer
6/13/2025
The wait time was too long! Spent about 3hrs when I was told an hour.
6/14/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LEANDER, TX
Rodney T|2025 Chevrolet Colorado
Confirmed Sales Customer
6/15/2025
Jacob did a great job. Active, pleasant, knowledgeable, if he didn’t know the answer he found out the answer. Always follow up. Nice guy I’d use him again.
JACOB ALDRICH
6/16/2025
Hi, thanks for your praise and kind comments about our staff! We sincerely value your business and look forward to your next visit. Take care!
ROUND ROCK, TX
Maurice W|2025 Chevrolet Trax
Confirmed Sales Customer
6/15/2025
My initial contact was online. Made the deal online and spent only about an hour at the dealership tot ale delivery!
JIMMY TORRES
6/16/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
NOLANVILLE, TX
Matthew M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/16/2025
Made the process easy.
KEITH POTASH
6/17/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
BURNET, TX
Sean B|2025 Chevrolet Tahoe
Confirmed Sales Customer
6/16/2025
Nichole and her husband Austin were great. Quick and easy process for us as we already had a vehicle picked put and they made sure it was ready to go for us. Just want to also give a shout out to Shawn as well even though she wasn’t a sales associate she checked on us several times offering us water.
NICOLE ALLRED
6/17/2025
We want all our clients to have a comfortable and stress-free experience with us! The Hewlett Customer Care Team
KILLEEN, TX
Reuben C|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/16/2025
Great customer service. The service consultant was great!
6/17/2025
Wow, it's experiences like yours that really keep us motivated! If you have any further questions, please don't hesitate to reach out!
LIBERTY HILL, TX
Orlando M|2008 Chevrolet HHR
Confirmed Service Customer
6/17/2025
Fast and easy with the most excellent customer service. Strongly recommend friends and family.
6/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GEORGETOWN, TX
Mark R|2024 Chevrolet Corvette
Confirmed Service Customer
6/17/2025
Cedrick was the best. He made sure my corvette was taken care of and made me feel like I was welcome there.
6/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PFLUGERVILLE, TX
Charlie A|2025 Chevrolet Colorado
Confirmed Sales Customer
6/16/2025
I had a great experience at the dealership. I felt very welcomed by everyone I was introduced to. All my questions were answered and everything went smoothly.
PHILLIP DAVIS
6/17/2025
Hi, we are so happy to read such a great review about Don Hewlett Chevrolet Buick, INC.! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
AUSTIN, TX
Patrick D|2014 Chevrolet Equinox
Confirmed Service Customer
6/16/2025
Got there mid-morning. Cedric said approximately 2 hours for brakes. Sure enough, it was done in 2 hours.
6/17/2025
Hi there, thank you; we appreciate your feedback! Thank you again for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again.
PFLUGERVILLE, TX
Danielle Y|2022 Chevrolet Trailblazer
Confirmed Service Customer
6/16/2025
everyone was kind and extremely helpful and respectful. i got my car back quickly, and was properly communicated about my car
6/17/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Don Hewlett Chevrolet Buick, INC.! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Round rock, TX
Leigh S|2024 Chevrolet Equinox
Confirmed Service Customer
6/16/2025
Great service short wait time friendly place was very clean
6/17/2025
It's our commitment to ensure quality customer care by providing comfortable and clean facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
ROUND ROCK, TX
Raghav Anand K|2026 Chevrolet Equinox
Confirmed Sales Customer
6/18/2025
Carlos was amazing, he was helpful honest and very patient with us. He made the right suggestions and provided us with valuable insights that enabled us to make the right decision for us. Never once did we feel push in one direction or other and that to us was really refreshing. A big thank to Carlos from us. Not to mention Jeff was was very helpful and gave us the transparency we look forward to while making a purchase. So thank you for the excellent experience
CARLOS GUTIERREZ
6/19/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Don Hewlett Chevrolet Buick, INC.! We sincerely value your business and look forward to your next visit. Take care!
PFLUGERVILLE, TX
Douglas S|2019 Chevrolet Camaro
Confirmed Service Customer
6/18/2025
My service advisor Tanya was great, but we drove the car on a trip afterwards and the air and temp gauges stopped working and then the fan continued to blow after the car was turned off. We had to take it to a local repair shop in the small Missouri town we visited. Turned out to be a sensor (that required removal of the intake to repair). Cost was $386.
6/18/2025
Hello Mr. Stripp - We're sorry to learn that you encountered these types of mechanical concerns on your vehicle while on a road trip out of town. In reviewing the service notes of your most recent visit to our dealership, we find where our techs identified and recommended repairs pertaining to these same conditions - these repairs were declined. Our hope is that with the repairs that were made your vehicle will operate as designed and give you miles of smiles. Please know that we certainly appreciate your business and stand ready to provide quality vehicle support when needed. The Hewlett Customer Care Team
ROUND ROCK, TX
Mike W|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
6/18/2025
Service advisor was great. Much better experience this time
6/19/2025
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GEORGETOWN, TX
Ruth M|2021 GMC Yukon
Confirmed Service Customer
6/18/2025
Great experience!
6/19/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GEORGETOWN, TX
James F|2022 Buick Envision
Confirmed Service Customer
6/18/2025
Has the oil changed and top off of fluids. The cabin air filter door was not secured and cause a high pitch noise from the glove box. Also the dip stick was not inserted all the way
6/18/2025
Hello Mr. Freeman - Thank you for your recent visit to our Xpress maintenance department. We're sorry to learn that we missed the opportunity to secure these items correctly. For any frustrations or inconvenience this oversight may have caused, we will apologize. Please be expecting a call from our Xpress Drive Manager - Chris Short - to discuss in more detail how we can best help the situation. FYI - Chris can be reached directly by calling: 512-681-3195. Thanks again for your business, and for sharing this honest feedback. By doing so you provide us the opportunity to make improvements to our processes and personnel where needed. We look forward to working with you soon - The Hewlett Customer Care Team
KILLEEN, TX
Robyn B|2025 Buick Envista
Confirmed Sales Customer
6/18/2025
The sales staff was not very knowledgeable about the car, its features, packages, appropriate discounts, etcI. I pretty much did my own research to locate and sell myself car. It took over 4 hours to get through financing and I caught 3 errors that had to be corrected that resulted in over $5000 of missed credits/savings. It took 3 people to try to figure out how to apply GM Reward points. This really seems like a basic skill that all GM sales and finance people should be familiar with. I buy many GM vehicles, but was very disappointed at Don Hewlett. I will not be back nor recommend this dealership
REFUGIO MARTINEZ
6/19/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
LEANDER, TX
Henry N|2025 Chevrolet 1500 Silverado
Confirmed Service Customer
6/18/2025
My truck was in your shop for 12 days, getting updates as to progress would have helped me on adjusting my need for my truck. Work was completed with successfully correcting the air flow to rear seat problem.
6/19/2025
Thank you for choosing Don Hewlett Chevrolet Buick, INC.. We value your feedback and look forward to assisting you next time. If you have any further questions, please give us a call. We're always happy to help!
LEANDER, TX
Alejandro E|2019 Chevrolet Camaro
Confirmed Service Customer
6/18/2025
Fast proffessional n attentive
6/19/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
MIAMI, FL
Stefan V|2025 Chevrolet Equinox EV
Confirmed Sales Customer
6/18/2025
Your sales representative Linda, was extremely helpful. She went out of her way to get any information that she was not sure of when helping me. Thanks
LINDA WOLOVICH
6/19/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Don Hewlett Chevrolet Buick, INC.! We sincerely value your business and look forward to your next visit. Take care!
GEORGETOWN, TX
Lauren B|2025 Chevrolet Trax
Confirmed Sales Customer
6/19/2025
Jessica and Logan were wonderful!! They took outstanding care of us when some unexpected issues happened. The two of them went over the top and got everything taken care of with absolute ease and professionalism. We couldn’t be happier with our purchase.
LOGAN PHILLIPS
6/20/2025
Hi there, we are very happy to have provided you with such a positive experience! Our staff is committed to providing each of our clients with the best automotive experience. Congratulations on your new vehicle! We hope to be of service to you again in the future. Best wishes, Don Hewlett Chevrolet Buick, INC.
GEORGETOWN, TX
Christi S|2016 Chevrolet Traverse
Confirmed Service Customer
6/20/2025
Phillip is excellent. Kept the process moving and was compassionate to how stressful and time consuming buying a new car can be. We have bought 4 or 5 cars from him and he will continue to be the salesman I trust and keep coming back to. The whole team was excellent.
6/21/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Thank you for choosing Don Hewlett Chevrolet Buick, INC. as your first choice for all your automotive needs!
PFLUGERVILLE, TX
Ann G|2023 Chevrolet Tahoe
Confirmed Service Customer
6/20/2025
Great service, quick, no sales pressure, and they even washed the car!
6/21/2025
Hi there, thank you for taking the time to leave a review for us at Don Hewlett Chevrolet Buick, INC.. We're happy we could meet your expectations! Have an amazing day!
GEORGETOWN, TX
James E|2022 Buick Enclave
Confirmed Service Customer
6/20/2025
Always come through with what they promise, great organization
6/21/2025
Our staff is committed to providing each of our clients with the best automotive experience! We hope you have a great day!
AUSTIN, TX
Donald M|2023 Chevrolet Tahoe
Confirmed Service Customer
6/20/2025
Quick lube service department always consistent and prompt.
6/21/2025
Hi, we're so glad that we were able to go above and beyond your expectations! We're looking forward to your next visit with us!
GEORGETOWN, TX
Raymond W|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
6/20/2025
Went in for oil change on Saturday. Service writer was extremely nice and accommodating! Such a great experience! I came here because this is where I bought my truck but I will be bringing all my vehicles here. Well done!
6/21/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon! We hope you have a great day!
GEORGETOWN, TX
Veronica L|2022 Chevrolet Trailblazer
Confirmed Service Customer
6/20/2025
I was very disappointed with the time it took to get my vehicle taken back. Immediately I was greated and told wait for a service advisor. Then it took nearly 30 minutes with me sitting in my car waiting for a service advisor to come my way and say what do you need. I was there prior to a truck and that truck was services first. Other people got out of there car and just went into the lobby. I was on my lunch. All I wanted to do was drop off for an oil change and come back after 330pm to get my vehicle. Express is not so express when it came to getting me in. My ride had to wait on me and I took up my entire lunch break when I'm only 7 minutes away.
6/20/2025
Hello Ms. Alvarado - Thank you for your recent visit to our Xpress maintenance department. We're sorry to learn from your comments that the requested services took a bit longer on this day. For any frustrations or inconvenience this may have caused, we will apologize. We are confident that this delay represents a momentary process issue and that when you next engage our store you will once again experience our best. Thanks again for your business and we look forward to seeing you soon. The Hewlett Customer Care Team
AUSTIN, TX
Emmanuel P|2022 Chevrolet Colorado
Confirmed Service Customer
6/20/2025
Great service
6/21/2025
Hello, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
SALADO, TX
Corey B|2023 Chevrolet Malibu
Confirmed Service Customer
6/20/2025
Courteous and friendly
6/21/2025
Hi, we are so pleased you enjoyed your visit to Don Hewlett Chevrolet Buick, INC.! Thanks again for taking the time to leave us this information about your recent visit. Take care!
ROUND ROCK, TX
Kelly H|2013 Chevrolet Corvette
Confirmed Service Customer
6/20/2025
A great experience. Fixed an issue with my 2013 Corvette that many dealerships were unable to correct in the past. All was done without breaking the bank.
6/21/2025
Hi there, thank you for taking the time to leave a review for us at Don Hewlett Chevrolet Buick, INC.. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!
PFLUGERVILLE, TX
Desoree M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/22/2025
Jeff was SO helpful and kind
6/23/2025
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Cedar Park, TX
Brandon Quoc N|2025 Buick Encore GX
Confirmed Sales Customer
6/22/2025
It was great! Everyone was super helpful, and made the information and costs straightforward. I appreciate Austin especially for helping us find a car and being extremely informative
AUSTIN ALLRED
6/23/2025
Hi there, we are very happy to have provided you with such a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
LEANDER, TX
Christopher L|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/23/2025
I went in to look at at a truck and, Jacob was spot in with what I wanted and helped me get in to one that would better suit my needs.
JACOB ALDRICH
6/24/2025
We want all our clients to have a comfortable and stress-free experience with us! We are always more than happy to assist you if anything else comes up. Take care!
JARRELL, TX
Gerardo G|2023 Buick Enclave
Confirmed Service Customer
6/18/2025
Good work and friendly staff
6/19/2025
Hi, thank you for taking the time to leave a review for us at Don Hewlett Chevrolet Buick, INC.! We're looking forward to your next visit!
MCALLEN, TX
Quinton S|2025 Chevrolet Malibu
Confirmed Service Customer
6/20/2025
The service consultant did an outstanding job!!!
6/21/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LIBERTY HILL, TX
Michael W|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/20/2025
Everything got done in a reasonable amount of time.
6/21/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We do hope we can be of assistance in the future. Take care!
PFLUGERVILLE, TX
Diana H|2017 Chevrolet Corvette
Confirmed Service Customer
6/22/2025
Great service
6/23/2025
Hi there, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Don Hewlett Chevrolet Buick, INC.
Leander, TX
Devimangala K|2023 Chevrolet Tahoe
Confirmed Service Customer
6/23/2025
Good and quick
6/24/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
AUSTIN, TX
Robin L|2024 Chevrolet Traverse
Confirmed Service Customer
6/23/2025
Couldn’t ask for any better. Friendly and professional service
6/24/2025
Hi, we are so happy to read such a great review about Don Hewlett Chevrolet Buick, INC.! Thank you so much again for your feedback! We hope you have a great day!
PECOS, TX
Gary G|2023 Chevrolet Blazer
Confirmed Service Customer
6/23/2025
Quick service
6/24/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
AUSTIN, TX
Erica A|2025 Chevrolet Traverse
Confirmed Sales Customer
6/23/2025
This is my second car from Shawn Wilson! She is very friendly and prompt. The manager as well was very understanding of my financial situation since I just had a baby and the finance manager was very friendly and personable as well.
SHAWN WILSON
6/24/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us. Congratulations on your new vehicle! We're looking forward to your next visit with us!
AUSTIN, TX
Noe G|2018 Chevrolet Traverse
Confirmed Service Customer
6/23/2025
Thank you!
6/24/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best wishes, Don Hewlett Chevrolet Buick, INC.
PFLUGERVILLE, TX
Mathew G|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/23/2025
Very fast and friendly service. I showed up at 4:30 to get my 25K mile service done. I was out of there at 5:30. Even cleaned the outside and vacuumed it out for me.
6/24/2025
We're glad everything was completed quickly and to your satisfaction. We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Until the next time we meet, take care!
GEORGETOWN, TX
Woodrow N|2022 Chevrolet Equinox
Confirmed Service Customer
6/23/2025
Service fix was great…. On time and done right
6/24/2025
Hi there! We're so happy we were able to help you out! We're looking forward to your next visit with us!
ROUND ROCK, TX
Larry M|2024 Chevrolet Colorado
Confirmed Service Customer
6/23/2025
Had thought I had a warranty issue on my new truck, but found out it was a rodent problem chewing wires. Paul Conrad was very helpful and apologetic about the situation and kept me well informed while the service was being performed and I was out of town. My truck was ready when I got home. I appreciate working with someone like Paul, he is sincere and takes good care of me.
6/24/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely value your business and look forward to your next visit! Best wishes, Don Hewlett Chevrolet Buick, INC.
GEORGETOWN, TX
Linda L|2025 Chevrolet Trax
Confirmed Sales Customer
6/23/2025
Art Portnoff was very knowledgeable and helped us tremendously being this is the first time we were shopping for a new vehicle in YEARS!!! We were lost as to how to navigate all this modern technology! He walked us thru the things we need to know to feel comfortable in our new Chevy Trax. He is delightful and a good asset to Don Hewlett!!! We will totally recommend him to anyone we know shopping for a new vehicle!!
ARTHUR PORTNOFF
6/24/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
ROUND ROCK, TX
Jack H|2025 Chevrolet Corvette Z06
Confirmed Sales Customer
6/23/2025
After creating my build, we got my 25 C8 Z06 ordered, accepted for build and delivered. Added wrap once delivered.
JOSE NEVAREZ
6/24/2025
Hi there, thank you so much for your positive comments about Don Hewlett Chevrolet Buick, INC.! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
GEORGETOWN, TX
Joseph H|2014 Buick Enclave
Confirmed Service Customer
6/23/2025
VERY GODD SERVICE
6/24/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Don Hewlett Chevrolet Buick, INC.! We sincerely thank you for the positive review, and look forward to seeing you again soon!
ROUND ROCK, TX
Mckenna B|2024 Chevrolet Trax
Confirmed Service Customer
6/23/2025
This process has been absolutely awful. Having been told they’d have a time to reach out with an update, and would never hear anything until I reached out. Also, the part has still yet to be found after
6/24/2025
Hello Mckenna - Thank you for your recent visit to the Don Hewlett Chevrolet Service department. We're sorry to learn that the needed part to fully repair your vehicle is currently on backordered status with GM with no ETA for delivery. For any frustrations or inconvenience this part delay may cause, we will apologize. Please know that we certainly appreciate your business and your understanding. Rest assured, we have elevated the search for this needed part to the highest levels within GM and as soon as we have a solid ETA for part arrival we will contact you to coordinate a return installation visit. Take care & be safe out there! The Hewlett Customer Care Team
ROUND ROCK, TX
John R|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
6/23/2025
My vehicle was ready when promised. All services were completed to my expectations.
6/24/2025
Hi, we are so happy to read such a great review about Don Hewlett Chevrolet Buick, INC.! If you have any further questions, please don't hesitate to reach out!
GEORGETOWN, TX
Charlotte P|2024 Chevrolet Trax
Confirmed Service Customer
6/23/2025
I had asked about the noise in my car to several people. One of your service guys told me that it was a normal noise and nothing could be done without even listening. I went to Tanya and told her that i was told by an outside party that this was a noise cancelation issue and she believed that there was an issue to investigate. It was determined that it was indeed the cancelation program needed to be updated and now i have a quiet ride and no longer fear my eardrums bursting while driving.
6/24/2025
Hi, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!
GEORGETOWN, TX
Mark C|2019 Chevrolet Camaro
Confirmed Service Customer
6/23/2025
Came in for new tires and transmission service. Service agent was very helpful and worked with me to find the best outcome. I remember him from a year or two ago the last time I came in and he is awesome! The other guy, not so much
6/24/2025
Hi, your feedback and star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
HUTTO, TX
Krystal H|2022 Chevrolet Equinox
Confirmed Service Customer
6/25/2025
The customer service was great
6/26/2025
Hi, we really appreciate your positive review! If you have any further questions, please give us a call. We're always happy to help!
ROUND ROCK, TX
Bridget S|2025 Chevrolet Trax
Confirmed Sales Customer
6/25/2025
Jimmy was helpful as soon as we pulled in. We looked at several cars and test drove a few. We decided on the Chevy Trax and were able to get a good trade in for our Equinox
JIMMY TORRES
6/26/2025
Hi, thank you for the high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
PFLUGERVILLE, TX
Shelby R|2024 Buick Encore GX
Confirmed Service Customer
6/25/2025
Dropping my vehicle off was the easy part... getting it fixed..? Not so much. I brought my 2024 Buick in for routine 30K maintenance. This was performed and im satisfied with that work. I also have issues with my brakes but I'll be completing that service elsewhere. However, I specifically asked for my right rear tire to be replaced due to a bulge in the sidewall. The main reason I brought my vehicle in at all! I also requested the left rear tire be replaced as well (my choice to keep tires upgraded in pairs) Looking over the invoice, it shows that "all tires were checked for damage." But clearly they weren't, because how could that damaged rear tire go unnoticed? I have coverage for my tires under Buick GM protection. The communication from Service department was great. My service advisor Edwin did a great job! Im just disappointed in the tires being neglected. I have to drive a lot for work, so damaged tires are not conducive to that. I still need my tires fixed, but will be seeking a different GM dealership to take my vehicle to. Don Hewlett just happened to be the one closest to my home..
6/25/2025
Hello Ms. Rebeiro - We're sorry to learn from your comments that we missed the opportunity to assist with your tire needs on this most recent visit. For any frustrations or inconvenience this may have caused, we will apologize. Please know that we certainly appreciate your business and your honest feedback. If we can provide assistance in any way, please contact our Service Manager - Joey Bayon. We are confident that with Joey's help we will be able to successfully address your concerns and do so in our normally efficient and professional manner. FYI - Joey can be reached directly by calling: 512-681-3197. Thanks again for sharing this honest feedback. We look forward to working with you soon - The Hewlett Customer Care Team
CEDAR PARK, TX
Felipe De A|2025 Chevrolet Malibu
Confirmed Service Customer
6/25/2025
They gave very good service, keeping me informed and making good job on my car issues.
6/26/2025
Hi, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Best wishes, Don Hewlett Chevrolet Buick, INC.
ROUND ROCK, TX
Jessica J|2025 Buick Enclave
Confirmed Service Customer
6/25/2025
Logan made the process quick and painless. Extremely happy we joined the Hewlett family! Appreciate yall
6/26/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon! Take care!
LEANDER, TX
Stacey F|2023 Buick Enclave
Confirmed Service Customer
6/25/2025
Cedrick was courteous as always and got my car in and did a good to make sure my oil change and wash were dine in a timely manner. The girls are helpful and nice when checking out
6/26/2025
Hi, thank you for the wonderful feedback and high star rating! We are very happy we could provide you with a positive experience. If there is anything else that we may do for you, please do not hesitate to reach out! The Hewlett Customer Care Team
MANOR, TX
Katherine W|2025 Buick Encore GX
Confirmed Sales Customer
6/26/2025
Nicole did a great job finding us a vehicle that met all our wants
NICOLE ALLRED
6/27/2025
Nicole will be delighted to hear your kind words! She always aims to match each guest with the perfect fit, and we’re thrilled she found a vehicle that met all your wants. Wishing you many happy miles ahead in your new ride—it was a pleasure making it happen!
GEORGETOWN, TX
Sheila U|2025 Chevrolet Traverse
Confirmed Sales Customer
6/26/2025
Giordy ( our salesman)was super nice / and so helpful with someone who is technically challenged!
GIORDY MEDINA
6/27/2025
We’re so happy to hear Giordy made the experience a breeze—even for someone who’s technically challenged! His patience and helpful nature shine through in everything he does. When kindness meets expertise, the process becomes a lot more fun!
LIBERTY HILL, TX
Travis S|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/27/2025
Jadon was very professional
6/28/2025
Thank you for your kind review about our staff! We hope to be of service to you again in the future. Take care!
AUSTIN, TX
Andrea C|2024 Buick Encore GX
Confirmed Service Customer
6/27/2025
I came in to get an oil change and was in and out within an hour. The staff was friendly and knowledgeable.
6/28/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
LEANDER, TX
Ronald M|2016 Buick Enclave
Confirmed Service Customer
6/27/2025
QUICK AND PAINLESS SERVICE IN A PLEASANT WAITING AREA.
6/28/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
ROUND ROCK, TX
Gregory B|2020 GMC 2500HD Sierra
Confirmed Service Customer
6/23/2025
The rep i was working with was excelent,friendly,informative and always ther to help.her name was Tonya excellent employe.
6/24/2025
Hi, we are so pleased you enjoyed your visit to Don Hewlett Chevrolet Buick, INC.! Our staff is committed to providing each of our clients with the best automotive experience. If you're ever in need of more help, please let us know!
GEORGETOWN, TX
Rebecca L|2021 Chevrolet Colorado
Confirmed Service Customer
6/24/2025
Love Hewlett! Very professional! Service area is clean and welcoming. Won't even consider going anywhere else for my service.
6/25/2025
It's our commitment to ensure quality customer care by providing clean and welcoming facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
AMARILLO, TX
Sam S|2019 Buick Encore
Confirmed Service Customer
6/25/2025
Service was quick. Staff very pleasant.
6/26/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you so much again for your feedback! We hope you have a great day!
ROUND ROCK, TX
Patrick M|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
6/26/2025
My first oil change was quick and efficient. The staff was very friendly.
6/27/2025
We appreciate your kind words! It’s great to know your first oil change was quick and efficient, and that our friendly staff made it even better. First impressions matter—and we’re glad we made yours a great one!
KYLE, TX
Robin W|2025 Chevrolet Trailblazer
Confirmed Service Customer
6/26/2025
I'm always happy with the level of care, professionalism, and quality of service I receive at your dealership.
6/27/2025
We truly appreciate your continued trust! Hearing that you're always happy with the care, professionalism, and quality of service you receive means the world to us. Consistency is key, and we're proud to deliver that every time you visit—because peace of mind should always come standard.
GEORGETOWN, TX
Mary A|2024 Chevrolet Colorado
Confirmed Service Customer
6/26/2025
Highly Recommend this dealership. Cedric was friendly, informative and as a recent widow I was nervous. He handled my questions as a professional. Everyone was AWESOME but he was exceptional.
6/27/2025
Thank you so much for this heartfelt review! Cedric will be especially touched to hear how much his kindness and professionalism meant to you during such a tender time. It’s guests like you—and moments like these—that remind us why exceptional care matters most.
BERTRAM, TX
Chuck S|2025 Chevrolet Equinox
Confirmed Service Customer
6/27/2025
the lady( /Tanya) that checked me in and was my contact was great , she was very patient with all my phone calls. I came in for a vibration that occurred when i reached a speed around 58-63 mph. I checked in at 7:30 am Monday morning, i did not get my car back till Thursday afternoon. This seemed like a very long time to fix the problem, I would think when you bring your car in and it is assigned to a technican that he would stay with the car till it is fixed, I dont think that happened. I was told that a couple of road tests would have to be done but that a road test only takes a few minutes. I noticed my odometer reading when i picked up my car 3 and one half days later that over 50 miles had been put on the car. I think this is a excessive amount of miles for road tests. On top of that the vibration is not fixed, the car still has a vibration, you can bet i wont be bringing the car back to your dealership . The only good thing was Tanya who was patient and understanding about my concerns .
6/27/2025
Hello Mr. Sheridan - Thank you for your recent service visit to Don Hewlett Chevrolet Buick. We're sorry to learn that even after extensive (and necessary) diagnostic test drives, and the discovery and replacement of an out of round tire you are still experiencing vibration concerns on your new Equinox. We're also disappointed to learn that our brand of proven customer service does not apparently meet with your expectations. We wish you well as you seek your product support elsewhere and rest assured that when / if our services are needed again in the future - we'll be here. Take care & be safe out there! The Hewlett Customer Care Team
GEORGETOWN, TX
David S|2025 Chevrolet Silverado 1500
Confirmed Service Customer
6/27/2025
As a regular customer, just like every other trip in for service, I received prompt, courteous and professional service. I had a heavy item in the bed of my truck so I told my Service Advisor that I would have to skip the wash. My Service Advisor, Cedric Adams, went above and beyond by offering to remove the item and keep it in a safe place so I could have my truck washed. That's exactly what he did and that's what I call SERVICE!
6/28/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
KINGSLAND, TX
Nanette B|2010 Chevrolet Equinox
Confirmed Service Customer
6/27/2025
Courtesy shuttle is nice. Repair Prices are outrageous
6/28/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GEORGETOWN, TX
Jennifer M|2025 Buick Envista
Confirmed Sales Customer
6/27/2025
My salesman, Phil, was the best and I'd recommend him to anyone. I had met with him about a month prior looking at vehicles prior to the death of my mom. When she passed, Phil told me to focus on my family and come in when I could. Very patient and understanding quality which is a rare and genuine quality. I had made an appointment first thing on a Saturday morning to come in and seriously look at the dealerships inventory and take a test drive. Eight (8) hours later, after getting a grand overview of the car, I was able to drive off the lot with a beautiful new car.
PHILLIP DAVIS
6/28/2025
Congratulations on your new vehicle! We're happy you found our staff to be so supportive during your experience here at Don Hewlett Chevrolet Buick, INC.! We sincerely value your business and look forward to your next visit. Take care!
CEDAR PARK, TX
Tina R|2007 Chevrolet Silverado
Confirmed Service Customer
6/28/2025
Great team, thankful for the service!
6/29/2025
Hi there, thank you for taking the time to leave a review for us at Don Hewlett Chevrolet Buick, INC.. We're happy we could meet your expectations! We're looking forward to your next visit with us!
LEANDER, TX
Helen P|2023 Chevrolet Tahoe
Confirmed Service Customer
6/28/2025
Always fast, friendly and courteous! Have been buying cars and having service done with this dealership for 26 years!
6/29/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
BURNET, TX
Allison E|2025 Chevrolet Blazer EV
Confirmed Sales Customer
6/29/2025
I worked with Jacob Aldrich and from the moment I walked up, I felt very comfortable with him. Since I was buying the car, he spoke directly to me instead of my husband. He listened to my needs and wants and showed me all the cars that I was interested in. He went above and beyond to find the car that I wanted. He also sat down with me and went over the financial aspects to help me compare between the two models. The dealership also was able to get additional accessories that we asked about very quickly. Overall, I had a great experience.
JACOB ALDRICH
6/30/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Don Hewlett Chevrolet Buick, INC.! We sincerely value your business and look forward to your next visit. Take care!
HUTTO, TX
Paul T|2021 Buick Envision
Confirmed Service Customer
6/27/2025
Had oil change and safety inspection done. Only thing that did not happen was the tire rotation was not supposed to be done as they are Costco tires and just changed this month. Everything else was fine.
6/28/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
GEORGETOWN, TX
Patsy W|2025 Chevrolet Equinox
Confirmed Service Customer
6/27/2025
I will always trade with Hewlett. They have always been excellent
6/28/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
GEORGETOWN, TX
Gordon S|1998 Chevrolet C/K 2500
Confirmed Service Customer
6/28/2025
Oil change was done well and within time expected. THNX!
6/29/2025
Hi there, thank you so much for your positive comments about Don Hewlett Chevrolet Buick, INC.! We do hope we can be of assistance in the future. Take care!
ROUND ROCK, TX
Christopher H|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
6/28/2025
Staff is professional and courteous. They know their business and I'll never buy another chevy anywhere else.
JIMMY TORRES
6/29/2025
Hi there, we are very happy to have provided you with such a positive experience! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
LEANDER, TX
Rocky R|2023 Chevrolet Colorado
Confirmed Service Customer
6/28/2025
Everyone was polite and efficient
6/29/2025
Hi there! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
GEORGETOWN, TX
Frances F|2023 Chevrolet Camaro
Confirmed Service Customer
6/30/2025
Jeff is always knowledgeable and kind! I’ve had many services in the past year and always make sure Jeff is my representative.
7/1/2025
We want all our clients to have a comfortable and stress-free experience with us! The Hewlett Customer Care Team
PFLUGERVILLE, TX
Gregory A|2025 Chevrolet Tahoe
Confirmed Sales Customer
6/30/2025
Victor was a great sales man, the dealership was nice and clean and cool, a plus since we live in Texas. The finance manager was ok, he did not like taking no for an answer and almost lost the deal.was extremely disappointed that they did not top off the diesel def-fluid, in my new vehicle. It’s not fun having to drive an hour home to realize you have to go buy more for your new vehicle.
VICTOR SANCHEZ
7/1/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
COPPERAS COVE, TX
Larry B|2025 Chevrolet Silverado 1500
Confirmed Service Customer
6/30/2025
This dealership has the most amazing staff of any I’ve ever dealt with. The place is spotless, people are very friendly, and their service is excellent. I will have all the maintenance done on my vehicle here in Georgetown. Keep up the great work!!
7/1/2025
Hi, we are so pleased you enjoyed your visit to Don Hewlett Chevrolet Buick, INC.! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
AUSTIN, TX
Dave R|2012 Buick LaCrosse
Confirmed Service Customer
6/29/2025
.
6/30/2025
Thank you so much for choosing Don Hewlett Chevrolet Buick, INC. and for leaving us a wonderful star rating, Dave. We truly appreciate your support and look forward to assisting you next time!
GEORGETOWN, TX
Haley M|2025 Chevrolet Traverse
Confirmed Service Customer
6/30/2025
It was okay
7/1/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GEORGETOWN, TX
Jeffery B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/30/2025
Good customer service
7/1/2025
Hi, we are so pleased you enjoyed your visit to Don Hewlett Chevrolet Buick, INC.! Thank you, and have a fantastic day!
ROUND ROCK, TX
Charles V|2025 Chevrolet Colorado
Confirmed Sales Customer
6/30/2025
No pressure, worked with me on price and trade in. Loved my salesman Austin Allred.
AUSTIN ALLRED
7/1/2025
Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!
GRANGER, TX
Jeananne W|2025 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
6/30/2025
Our salesman Ace Connell Jr. went above and beyond helping us find the truck we needed! Very kind, courteous and knowledgeable!
ACE CONNELL
7/1/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any further questions, please give us a call. We're always happy to help!
BERTRAM, TX
Kimberly G|2026 Chevrolet Equinox
Confirmed Sales Customer
6/30/2025
Hiram was very good. He knew what y’all had on the lot. Showed us what we wanted. Was very thorough on everything! He knew his vehicles!!!
JOSE MORENO
7/1/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Our staff is committed to providing each of our clients with the best automotive experience. Please don't hesitate to reach out to us if there's anything more we can do!
ROUND ROCK, TX
Keith K|2024 Chevrolet Silverado 1500
Confirmed Service Customer
6/30/2025
Easy and friendly
7/1/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Don Hewlett Chevrolet Buick, INC.. Thanks again for taking the time to leave us this information about your recent visit. Take care!
PFLUGERVILLE, TX
Doris N|2019 Chevrolet Equinox
Confirmed Service Customer
6/30/2025
Employees are the nicest ,Always love bring in my SUV.
7/1/2025
Hi, we are so pleased you enjoyed your visit to Don Hewlett Chevrolet Buick, INC.! We sincerely value your business and look forward to your next visit!
LEANDER, TX
Robert D|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
6/30/2025
Service writer was professional, courteous and attentive providing me with a good feeling about the service to be preformed on my vehicle. Waiting area was clean, quiet, comfortable and well lit.
7/1/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
PFLUGERVILLE, TX
Jeremy J|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/30/2025
As always a great experience with great customer service all the way around!
7/1/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Don Hewlett Chevrolet Buick, INC.. We hope to be of service to you again in the future. Take care!
HUTTO, TX
Kimberly N|2025 Chevrolet Trax
Confirmed Sales Customer
6/30/2025
We had a excellent time they answer all of our questions and helped me and my daughter and very nice and patient
ANTHONY WHITMIRE
7/1/2025
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you so much again for your feedback! We hope you have a great day!
BELTON, TX
Andrew M|2025 Chevrolet 1500 Silverado
Confirmed Sales Customer
6/30/2025
Very professional . All the employees were very helpful and knowledgeable
DERRICK EVANS
7/1/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
KILLEEN, TX
Kimberly H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
6/30/2025
My service writer Ashleigh was very helpful and informative. When I picked up my truck my check engine light was on due to a sensor not being connected all the way. I had to bring my truck back on a Saturday for this to be corrected, but Orlando and the team made it right and corrected the issue.
7/1/2025
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Don Hewlett Chevrolet Buick, INC.
HUTTO, TX
Julie D|2023 Chevrolet Silverado 1500
Confirmed Service Customer
6/30/2025
My pickup sat at the dealership for 7 days so diagnostics could be run. I called and would get reports that they ran diagnostics but after being told they ordered a part, they said they hadn't run diagnostics. I told them I wanted my truck back but apparently panels had been removed to run diagnostics even though they hadn't run diagnostics? I feel I got the run around for 7 days when in the end there was nothing wrong. Next time I'll take my truck somewhere else.
6/30/2025
Hello Ms. Dixon - We're sorry to learn from your comments that the diagnosis on your vehicle took longer than originally anticipated. For any frustrations or inconvenience this may have caused, we will apologize. The good news is that our technicians identified a potential oil consumption issue with the vehicle and an oil consumption test has now been started. Whether you bring the the vehicle to us or not we strongly recommend you follow the provided guidelines and take your vehicle to a reputable GM dealership in 1,000 miles to record the oil level. In doing so, you will establish a base line with GM to assist in future repairs if necessary. Please contact us if/when we can be of assistance in the future. The Hewlett Customer Care Team
ROUND ROCK, TX
David G|2025 Chevrolet Trailblazer
Confirmed Service Customer
7/2/2025
Oil change. Service was great, efficient friendly and nice waiting room.
7/3/2025
Hello, thank you for sharing your positive experience! We hope to be of service to you again in the future. Best wishes, Don Hewlett Chevrolet Buick, INC.
JARRELL, TX
Joy J|2025 Chevrolet Malibu
Confirmed Service Customer
6/30/2025
I did not have to wait long and the office was very clean.
7/1/2025
Wow, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you.
ROUND ROCK, TX
Orlando M|2004 Chevrolet Silverado 2500HD
Confirmed Service Customer
7/2/2025
My experience was a smooth process. The Hewlett team was able to get me in and out in a very timely manner. Most definitely recommend friends and family.
7/3/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to see you soon! Best wishes, Don Hewlett Chevrolet Buick, INC.
GEORGETOWN, TX
Maria B|2026 Chevrolet Equinox
Confirmed Sales Customer
7/2/2025
Derrick was
DERRICK EVANS
7/3/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Don Hewlett Chevrolet Buick, INC.. Thank you again for leaving us this response!
KILLEEN, TX
Ana M|2022 Chevrolet Suburban
Confirmed Service Customer
7/2/2025
Fine
7/3/2025
Hola, tus comentarios y tu calificación son muy importantes para nosotros. No dudes en contactarnos si necesitas algo. ¡Que tengas un buen día!
LEANDER, TX
Jerri K|2025 Chevrolet Trax
Confirmed Sales Customer
7/2/2025
Excellent Car Buying Experience thanks to Carlos Gutierrez! The experience of recently purchasing a car at Don Hewlett was truly wonderful, largely due to the excellent salesperson, Carlos Gutierrez. Carlos was a breath of fresh air! From the beginning, he was incredibly attentive and genuinely listened to our needs and preferences. He focused on finding the right fit, asking questions to understand the situation. The fact that Carlos was never pushy was appreciated. He created a comfortable environment where decisions could be made freely, without pressure. This made the whole process much more enjoyable and less stressful! In addition, Carlos did a fantastic job explaining everything. He patiently walked through all the details of the car and answered every question thoroughly. He was very knowledgeable and transparent about the process, which gave great peace of mind. Anyone looking for a positive car buying experience would be highly recommended to use Carlos Gutierrez. His professionalism, knowledge, and customer-focused approach sets him apart.
CARLOS GUTIERREZ
7/3/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Best wishes, Don Hewlett Chevrolet Buick, INC.
PFLUGERVILLE, TX
Robert D|2002 Chevrolet Silverado 1500
Confirmed Service Customer
7/2/2025
I’ve been coming to Don Hewlett Chevorlet for over 20 years. Paul Conrad has been our service advisor the entire time we’ve been customers and he has always provided exceptional service and personal attention to every problem/situation that was brought to his attention. Most recently, Paul advised me on the course of action he thought I needed to take with my 2002 Silverado Z71. Paul diagnosed my problems, recommended a course of action, and told me approximately what it would cost for the required repairs. I’m impressed with his knowledge, professionalism, and his care of customers. Paul should be considered a valued asset for Don Hewlett Chevorlet and I consider his as a true friend. Thanks Paul!
7/3/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Don Hewlett Chevrolet Buick, INC.
GEORGETOWN, TX
Rodrigo C|2023 Buick Envision
Confirmed Service Customer
7/2/2025
I had to wait longer for an oil change because one of the attendant forgot that we were waiting there. She said that she forgot because she was doing something else. I don' think Ill go back there again. I will go elsewhere to purchase another car.
7/3/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
GEORGETOWN, TX
Terry T|2026 Chevrolet Equinox
Confirmed Sales Customer
7/3/2025
Our overall experience was great! Carlos Gutierrez, who became our sales person came out and met us in the lot, introduced himself and our journey began from there. Carlos was courteous, very helpful, answered all our questions and most of all allowed us to make our decision. During the sale process we met Brett Buell, Sales Manger, who took time to come and meet us, Brian Sinclair, Accessories Sales, gave us quotes, then final individual in the process was Noemi Armenia, Finance Manager, very pleasant individual and helpful. We have used Don Hewlett Dealership in the past for both sales and service and would highly recommend the dealership.
CARLOS GUTIERREZ
7/4/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
TAYLOR, TX
Ronald H|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/3/2025
Excellent service and all in one hour.
7/4/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
ROUND ROCK, TX
Carolyn M|2025 Buick Envista
Confirmed Sales Customer
7/3/2025
Kelsey was our salesperson, and she did an outstanding job! She was kind, professional, and ethical throughout the entire process. We never felt pressured to look at cars we weren’t interested in or to consider unnecessary add-ons. We left with exactly what we were looking for and are 100% satisfied with our new Buick Envista!
KELSEY BALINGIT
7/4/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
LEANDER, TX
Terrence A|2018 Chevrolet Equinox
Confirmed Service Customer
7/3/2025
Another excellent experience at Don Hewlett Chevrolet Buick dealership. My sincere thanks to Service Advisor Jeffery Lisenbe for his professionalism, courtesy, caring and especially his commitment to outstanding customer service.
7/4/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
PFLUGERVILLE, TX
Addison F|2025 Chevrolet Suburban 1500
Confirmed Service Customer
7/3/2025
I got my oil changed in the express department. Cedric helped me. He was very helpful, a very nice gentleman. It was a busy morning there and he made time to explain things to me.
7/4/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GEORGETOWN, TX
Arnold F|2023 Buick Envision
Confirmed Service Customer
7/2/2025
I got a loaner car because this is the fourth time I have brought this car in to have the same problem fixed.
7/3/2025
Hello, we really appreciate your feedback! We look forward to your next visit! Take care!
GEORGETOWN, TX
Karen S|2025 Buick Envista
Confirmed Sales Customer
7/2/2025
Logan presented me with EXCELLENT customer service. He gave me the trade-in I wanted. It was an all around EXCELLENT experience. I’ll send my brother to him, in the event he is looking to buy a new/used vehicle.
LOGAN GEISINGER
7/3/2025
Wow, we're glad you had such a wonderful experience with us! We sincerely value your business and look forward to your next visit!
PFLUGERVILLE, TX
Carla B|2018 Buick Enclave
Confirmed Service Customer
7/2/2025
Friendly, courteous, professional
7/3/2025
Hi, we are so happy to read such a great review about Don Hewlett Chevrolet Buick, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help!
JARRELL, TX
Christy L|2025 Chevrolet Equinox EV
Confirmed Sales Customer
7/3/2025
Very convenient and no pressure
ANTHONY WHITMIRE
7/4/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
GEORGETOWN, TX
Frank M|2016 Chevrolet Colorado
Confirmed Service Customer
7/4/2025
Express Service is always quick, complete, customer focused and very well done. The information provided is extremely helpful and accurate.
7/6/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
ROUND ROCK, TX
Janet R|2008 Chevrolet Malibu
Confirmed Service Customer
7/4/2025
It all has been done to my satisfaction, I am an older single lady and trust you will be fair and honest with me. I have always come to you with my car problems, since purchasing my car here and I have not had many with this car.
7/6/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ROUND ROCK, TX
Thomas L|2025 Chevrolet Equinox
Confirmed Sales Customer
7/7/2025
I was very pleased with the overall experience.
LINDA WOLOVICH
7/8/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
GEORGETOWN, TX
Halen B|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/7/2025
Shawn made the experience great
SHAWN WILSON
7/8/2025
Hello, we're happy to hear you had such a positive experience with our staff! We sincerely value your business and look forward to your next visit. Take care!
GEORGETOWN, TX
Misty B|2024 Chevrolet Traverse
Confirmed Service Customer
7/7/2025
Jeff was amazing and attentive. My only disappointment was having to bring the car back after the dealership having it for 2 weeks. Then I had to leave it for another 4-5 days in addition to the two weeks. Once I returned home, the oil leak has continued. We will be making another appointment to further address this issue.
7/8/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
FRISCO, TX
Brennen G|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
7/7/2025
I brought two vehicles in for service, I was in & out in less than 45 mins.. Very happy..
7/8/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
LEANDER, TX
William L|2023 Chevrolet Colorado
Confirmed Service Customer
7/7/2025
oil change was fast
7/8/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
GEORGETOWN, TX
Carolyn M|2015 Chevrolet Spark
Confirmed Service Customer
7/7/2025
I took the car in and left it. I got a call that I could pick up the car as they needed to order a part and would call me back when it came in. It was a replacement for a part that was put in in November.
7/8/2025
Hi, thank you for taking the time to leave us this information about your recent visit. We hope to be of service to you again in the future. Take care!
GEORGETOWN, TX
Kevin C|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/7/2025
They employees were friendly and nice, and the service was quick. They did a great job and I would recommend them to other people.
7/8/2025
Hello, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!
LIBERTY HILL, TX
Debra E|2019 Chevrolet Equinox
Confirmed Service Customer
7/7/2025
Very dissatisfying took my car in for an oil change. The technician forgot to close the door in my cab. My air-conditioning was making noise. I had to go back to have them fix it and then also they told me that IVery dissatisfying took my car in for an oil change. The technician forgot to close the door in my cab. My air-conditioning was making noise. I had to go back to have them fix it and then also they told me that I had that my turbo charger was going out to get to the main mechanics there at the dealership. They said they ran a diagnostic charge me $116 and I took it to another place for a second opinion and they could not find nothing wrong with the car and the car is running good I have never had a problem with my car at all! so sadly to say that you have lost a customer
7/7/2025
Hello Ms. Ellis - We're sorry to learn that a follow up service visit was necessary to fully address your concerns. The vehicle error messages that were captured during this diagnostic visit did lead our technician to perform a computer controlled pressure test on the turbo booster. During this test, the turbo did not reach recommended factory specifications of between 10-20 psi. When the part fails this pressure test, GM recommends replacing the turbo and related hoses. You declined this recommendation. Our hope is that your vehicle gives you miles of smiles. If, these same error codes should reappear or your vehicle concerns should change in either scope or severity - please call on us - we'll be here. Take care & be safe out there! The Hewlett Customer Care Team
ROUND ROCK, TX
Mahesh A|2025 Chevrolet Trax
Confirmed Sales Customer
7/8/2025
Great customer service! The staff was friendly, professional, and made my car-buying process smooth and stress-free. Highly recommend!
DERRICK EVANS
7/9/2025
We appreciate your positive review about your recent experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Best wishes, Don Hewlett Chevrolet Buick, INC.
GEORGETOWN, TX
Kelly J|2025 Buick Enclave
Confirmed Sales Customer
7/3/2025
Called and made the deal over the phone. Great salesman. I told him what I wanted and he did just that. That is how I deal. Flew in from 500 miles away. He picked me up and brought me to the dealership to finish up and got me on my way home.
LOGAN PHILLIPS
7/4/2025
Hi there, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
AMARILLO, TX
Kaylee W|2017 Buick Envision
Confirmed Service Customer
7/5/2025
Always very easy and fast! Thank yall so much for everything I know my car is thankful ;)
7/6/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
GEORGETOWN, TX
Aisha C|2025 Chevrolet Trax
Confirmed Service Customer
7/7/2025
A very good job
7/8/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
KILLEEN, TX
James E|2024 Chevrolet Camaro
Confirmed Service Customer
7/7/2025
Everything was all good
7/8/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
AUSTIN, TX
Kristin F|2026 Chevrolet Equinox
Confirmed Sales Customer
7/7/2025
So nice honest and a great experience
CARLOS GUTIERREZ
7/8/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. We sincerely value your business and look forward to your next visit. Take care!
LIBERTY HILL, TX
Anthony W|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/8/2025
They always take care of me like I’m part of the family!
7/9/2025
Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
PFLUGERVILLE, TX
Joshua L|2021 Chevrolet Colorado
Confirmed Service Customer
7/9/2025
Everyone was polite and kept me informed about the progress.
7/10/2025
We’re so glad our team kept you informed and treated you with kindness along the way—updates make all the difference! Thanks again for visiting—we’ll be ready to greet you with the same great care next time!
HOLDEN, MA
Noe G|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
7/9/2025
Thank you
7/10/2025
You’re so welcome—and thank you for choosing us! We look forward to helping again any time you need us!
PFLUGERVILLE, TX
Susan B|2022 Chevrolet Blazer
Confirmed Service Customer
7/9/2025
Service was great...Phillip kept me informed throughout the process and was very helpful.
7/10/2025
We’re glad to hear Phillip kept you well-informed and made the process easy for you. That’s what great service is all about! Thanks for coming in—we’ll be here to help every step of the way!
ROUND ROCK, TX
Ryan L|2015 Chevrolet Corvette
Confirmed Service Customer
7/10/2025
While my vehicle was being worked on, the technician(s) broke two interior trim pieces, smeared a black rubbery substance on the steering wheel, shifter, and dash. They also left adhesive on the RT interior windshield pillar trim. Furthermore, I not informed when my vehicle was ready. I had to reach out to the service department to inquire about the status of my car, only to be told the work had been completed 4 days earlier. The dealership has yet to claim responsibility for the damage they have caused to my vehicle, even though I informed them before I left the premises.
7/10/2025
Hello Ryan - Thank you for your recent visit to the Don Hewlett Chevrolet Buick service department. We're sorry to learn from your comments that you have some concerns regarding the condition of your vehicle at return. In researching the situation, we find where you have already been contacted by our Service Mgr - Joey Bayon. We are confident that with Joey's involvement you will receive the support most appropriate for the situation. Thanks again for your business and we look forward to working with you again soon - The Hewlett Customer Care Team
PFLUGERVILLE, TX
Oscar M|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
7/8/2025
They nice and kind
7/9/2025
Hello there, we appreciate you taking the time to leave us this feedback. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ROUND ROCK, TX
Haley A|2025 Buick Envision
Confirmed Sales Customer
7/8/2025
This is my third time purchasing a vehicle from Don Hewlett, and once again, the experience was outstanding. Chase Bass has consistently provided excellent service every time I’ve come in. He’s knowledgeable, patient, and genuinely committed to making the buying process smooth and stress-free. From start to finish, Don Hewlett continues to provide top-notch service, and that’s why I keep coming back. I highly recommend Chase and the entire team at Don Hewlett!
PATRICK BASS
7/9/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Best wishes, Don Hewlett Chevrolet Buick, INC.
GEORGETOWN, TX
Hector H|2023 Chevrolet Tahoe
Confirmed Service Customer
7/9/2025
Always friendly and professional.
7/10/2025
We appreciate you taking the time to share your feedback! Friendly and professional is exactly the standard we aim for every day. Looking forward to continuing this streak next time you visit!
CEDAR PARK, TX
Jason C|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
7/9/2025
Cedric has helped me out several different times and always provides me with courteous and professional service.
7/10/2025
We appreciate your continued trust in Cedric! His commitment to courteous and professional service really sets the tone for what we strive for. Thanks for coming back again and again—we’ll always be here with that same level of care!
GEORGETOWN, TX
Melissa C|2019 Chevrolet Equinox
Confirmed Service Customer
7/9/2025
Don Hewlett Service is always very honest, helpful, courteous, and informative of our vehicle needs.
7/10/2025
Thank you for recognizing our team’s honesty, helpfulness, and transparency. It means the world to us to be your trusted partner for vehicle care. We’ll keep providing the service you’ve come to count on—every mile, every visit!
GEORGETOWN, TX
Abeye T|2025 Chevrolet Corvette Z06
Confirmed Service Customer
7/9/2025
I had a few questions including specific requests regarding the service. Philip was very professional stating w/the phone call before I came for the service & answered my questions and arranged for my requests. I am a relationship person. Philip & Jeff (the tech that serviced my Z06) were instrumental for the service experience I had. I intend to come back.
7/10/2025
We really appreciate your thoughtful words and the shoutout to Philip and Jeff! Relationship-centered service is what we’re all about, and it’s wonderful to know you felt that from your very first call. We can’t wait to welcome you and your Z06 back for more outstanding service experiences!
AUSTIN, TX
Mark P|2021 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/10/2025
Another 5 star experience with Don Hewlett service department. Paul Conrad is an absolute pleasure to work with and is the reason I continue to use Don Hewlett. Vehicle repair is very stressful to most people, especially when the vehicle will be down for several days, but Paul has the ability to relieve much of stress due to him having such a calm demeanor and he communicates daily to keep you posted on the status of the vehicle. Mark P
7/11/2025
This kind of feedback means the world to us—thank you, Mark! Paul is an absolute gem, and we’re so proud he continues to provide such calm, consistent, and communicative support during stressful repair times. We’ll be ready with the same care and attention every time you need us!
FLORENCE, TX
Antonio V|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
7/10/2025
Very good
7/11/2025
Short and sweet—thank you! We appreciate your support and look forward to delivering “very good” (or even better) service again next time.
GEORGETOWN, TX
John M|2018 Chevrolet Suburban
Confirmed Service Customer
7/10/2025
Long stretches of feeling left in the dark about what was going on. I felt like I had to keep pressing for updates on the status of my vehicle. Communication could have been a little better, but overall very good experience.
7/11/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ROUND ROCK, TX
Ira J|2019 Chevrolet Traverse
Confirmed Service Customer
7/10/2025
Excellent service
7/11/2025
Thank you! We’re so glad the service was excellent—we truly appreciate the support and can’t wait to welcome you back again.
GEORGETOWN, TX
Robert S|2025 Buick Enclave
Confirmed Service Customer
7/10/2025
It’s always a pleasure when I take my cars there for service. From the greeting when I pull in to the time I leave, everyone does a great job.
7/11/2025
We’re so happy to know each visit is a pleasure from start to finish! Creating that kind of welcoming, seamless service is our goal, and we truly appreciate your continued trust.
GEORGETOWN, TX
Loretta L|2025 Chevrolet Malibu
Confirmed Service Customer
7/10/2025
I went for an oil change and there was a minor incident. Thats not the point of this review. I want thank Katie in service Bailey in express service porter Zack and everyone else that was involved in resolving my the issue. Everyone acted quickly and professionally. I left with a loaner. They promised my car next day and followed through with that promise. I am very happy especially after previous bad service in the past. Huge thanks to everyone that helped. Ps I fell in love with the Blazer loaner.
7/11/2025
Thank you for such a thoughtful review! We’re truly grateful you gave us the chance to make things right. Huge thanks to Katie, Bailey, Zack, and the rest of the team for stepping up with professionalism and care. And hey—sounds like that Blazer might’ve just won your heart! Come back anytime—we’ll be ready to welcome you with the same great energy.
GEORGETOWN, TX
Ellen W|2023 Chevrolet Equinox
Confirmed Service Customer
7/11/2025
Everyone was very friendly and helpful!
7/12/2025
We love hearing that the entire team made a positive impact! Friendly and helpful is our everyday goal, and we’re so glad that came through. Thanks for stopping in—we’ll be here to help anytime you need us!
GRANGER, TX
David G|2025 Chevrolet Trailblazer
Confirmed Service Customer
7/11/2025
Fast clean friendly and do a great job. I’ve been very impressed with all of my experiences from sales to service.
7/12/2025
Thank you for such a great compliment! Fast, clean, and friendly is exactly how we like to operate, and we’re thrilled that you’ve had such a consistent experience from sales to service. We’ll keep impressing you with every visit!
JARRELL, TX
Russell D|2025 Buick Envista
Confirmed Service Customer
7/11/2025
Service after the sale is the poorest that I have ever been involved with. Communication is just one of the many problems. I bought a brand new Buick, before I even had the oil changed had the windshield replaced at my expense. Next the AC quit working properly no cold air in 100 degree weather. Took vehicle in to get the AC repaired, and was told that they would get to it, just drop it off, without any loaner vehicle to drive. I was told that transportation was up to me. First time dropping off vehicle they had the car, and drove it for 127 miles trying to duplicate the issue without taking my word on what was happening. On top of that not fixing the issue, told me to bring it back again, this time for a week again without vehicle or loaner vehicle to drive. After checking the car’s location to see how much they were driving it, I saw on GM app that the car was driven to Jarrell over night again using up my gas. Both times my personal gas was used with no type of reimbursement. Just to note this is a brand new 2025 vehicle and I should not have to be dropping it off at the service department twice. The second time, service manager promised me that the problem would be resolved in one day, and yet staff still drove it around to duplicate the problem and left me without a vehicle for a week. I am very dissatisfied with the Don Hewlett purchasing experience and service provided after the sale.
7/12/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
LEANDER, TX
Gary J|2025 Buick Encore GX
Confirmed Service Customer
7/12/2025
No matter how busy they are they get you in and do an excellent job.
7/13/2025
We want all our clients to have a comfortable and stress-free experience with us! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Best wishes, Don Hewlett Chevrolet Buick, INC.
GEORGETOWN, TX
Travis V|2023 Chevrolet Tahoe
Confirmed Service Customer
7/12/2025
The staff was very polite and helpful. The lobby was clean, and stocked with water and coffee. The service was great and about as long as I expected.
7/13/2025
It's our commitment to ensure quality customer care by providing comfortable, clean, and relaxing facilities as well as polite and helpful service to our guests. Please come see us for any future needs. We hope to see you soon!
HOUSTON, TX
Raymond A|2021 Chevrolet Corvette
Confirmed Service Customer
7/10/2025
Courteous, friendly Service Representatives. Reasonable service time. Loving the GM Rewards Program!
7/11/2025
Thank you! We’re so glad our friendly service team made your visit pleasant and that you’re enjoying the GM Rewards Program—it’s a great perk! We look forward to seeing you again soon.
ROUND ROCK, TX
Scott W|2019 Chevrolet Camaro
Confirmed Service Customer
7/10/2025
Professional and friendly service
7/11/2025
Friendly and professional—that’s the standard we’re proud to deliver! Thank you for the kind words, and we’re excited to welcome you back anytime your vehicle needs attention.
LEANDER, TX
Jackson I|2024 Chevrolet Traverse
Confirmed Service Customer
7/10/2025
The car was brought in for its first service at Don Hewlett Xpress Oil Change Plus with no issues with it, just that the oil was at 19% and had prompted me to schedule the service. When the car was returned to me, the gear shift in the steering column was evidently loose. I could feel it as soon as I tried to shift it to drive. This was pretty firm when it was brought in for the service and can be compared with the turn signal lever on the other side of the steering column. I am continuing to follow up to have my vehicle serviced and fixed.
7/11/2025
Hello Mr. Jeyasingh - Thank you for your recent visit to our Xpress Vehicle Maintenance department. We're sorry to learn you have experienced this unrelated issue on your vehicle so soon after receiving service. After researching the situation, we find where you have a follow up Main Shop appointment scheduled for July 15 to address these shifter concerns. With the time / miles on your 2024 Traverse we should be able to get this concern diagnosed and repaired at no cost to you. Thank you again for your business and we'll look for you on July 15 - The Hewlett Customer Care Team
ROUND ROCK, TX
Matthew Z|2014 Chevrolet 1500 Suburban
Confirmed Service Customer
7/10/2025
My service advisor was very communicative.
7/11/2025
Communication makes all the difference, and we’re so glad your service advisor kept you informed throughout. Thanks for the trust—and we’ll keep that clarity coming every visit!
LIBERTY HILL, TX
Dorothy S|2018 Buick Envision
Confirmed Service Customer
7/10/2025
Cedric was professional, knowledgeable and provided excellent service.
7/11/2025
Cedric will be proud to hear this! His professionalism and knowledge make all the difference, and we’re thrilled he delivered excellent service. Thanks for letting us know—we’ll pass along your kind words!
GEORGETOWN, TX
Tanner S|2025 Chevrolet Tahoe
Confirmed Sales Customer
7/14/2025
Jeff was great to work with. Easy process.
JEFFREY SAWISCH
7/15/2025
Hi there, thank you for taking the time to leave a review for us at Don Hewlett Chevrolet Buick, INC.. We're happy we could meet your expectations! Thank you again for leaving us this response!
COMANCHE, TX
Susan M|2025 Chevrolet Equinox
Confirmed Service Customer
7/14/2025
Great service
7/15/2025
Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
SALADO, TX
Sorangel G|2025 Buick Envista
Confirmed Sales Customer
7/15/2025
Alberto at the Georgetown location was great!!! He let me test drive and was so patient while i couldn’t pick what color i wanted. He was there when i came back the next day and was ready to pick back up. He made things so easy and i was out in an hour. Overall such a great experience!
ALBERTO MALDONADO
7/16/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Don Hewlett Chevrolet Buick, INC.! We sincerely value your business and look forward to your next visit. Take care!
JARRELL, TX
Anthony Michael V|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/15/2025
Everyone was courteous and very helpful throughout the process.
DAVID DEMPSEY
7/16/2025
We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
AUSTIN, TX
Laura C|2025 Chevrolet Tahoe
Confirmed Sales Customer
7/15/2025
Quick easy and informative. Friendly and understanding!
LOGAN GEISINGER
7/16/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
TEMPLE, TX
Kelvin D|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
7/16/2025
Kathy was very courteous, professional and she answered all the questions that I had.
7/18/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
ROUND ROCK, TX
Max W|2016 Chevrolet Spark
Confirmed Service Customer
7/16/2025
Service was quick and communicative, but my car was definitely not washed which was supposed to be included with service. Not too upset since I didn't bring it in for a wash
7/18/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
GEORGETOWN, TX
Vitalii P|2024 Chevrolet Equinox
Confirmed Service Customer
7/16/2025
I changed the oil, it was ver fast
7/18/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
AUSTIN, TX
Jada Evon D|2025 Buick Encore GX
Confirmed Sales Customer
7/16/2025
It was a smooth process with Mr.Austin
AUSTIN ALLRED
7/22/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
CEDAR PARK, TX
Natalie M|2023 Chevrolet Suburban 1500
Confirmed Service Customer
7/16/2025
great service. quick in and out!
7/18/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
LEANDER, TX
Paula I|2017 Buick Enclave
Confirmed Service Customer
7/16/2025
The tire light and service screen in my dash is still on. I did get a tire but NO one could tell me anything about my car tire. Hurry up and get me out is how I felt . I was told it would be about 45 minutes, and it was at least 1 1/2 hours . I have called twice for a return call but have not gotten anything as of 7/16/25. Not really happy at this time .
7/18/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
FLORENCE, TX
Joyce P|2021 Chevrolet Equinox
Confirmed Service Customer
7/16/2025
Great, as usual I was able to stay home and my husband had no problem about going because we have always had great experiences. You kept up the great work.
7/18/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GEORGETOWN, TX
David W|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
7/16/2025
Everything went smooth, was completed within the hour. Everybody was polite and courteous, no problems experienced although the price of an oil change is getting kinda out of hand.
7/18/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ROUND ROCK, TX
William M|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
7/18/2025
Always a pleasure to visit the oil change sevice dept. My representative was amazing, professional and timely. Thank you again
7/19/2025
Our staff is committed to providing each of our clients with the best automotive experience. Thank you for choosing Don Hewlett Chevrolet Buick, INC. as your first choice for all your automotive needs! We look forward to your next visit! Take care!
ROUND ROCK, TX
Scott W|2019 Chevrolet Camaro
Confirmed Service Customer
7/18/2025
Great service with friendly staff.
7/19/2025
Hi there, thank you so much for your positive comments about Don Hewlett Chevrolet Buick, INC.! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
LEANDER, TX
Mike L|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/18/2025
Logan Phillips made our experience very pleasant and smooth. He knew exactly what we were looking for and was very thorough through the whole process. We are very happy with our new 2025 Chevrolet High Country!!
LOGAN PHILLIPS
7/19/2025
Hi, we are very happy we could provide you with a positive experience! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review. Congratulations on your new vehicle! Best wishes, Don Hewlett Chevrolet Buick, INC.
GRANGER, TX
James O|2025 Chevrolet Trax
Confirmed Service Customer
7/15/2025
First service, real quick in and out. Always great people and service at Don Hewlett
7/16/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
LIBERTY HILL, TX
Roy W|2023 Chevrolet Blazer
Confirmed Service Customer
7/15/2025
Took my Chev in for an oil change, came out with maint complete, clean car inside and out. Very satisfied with the service I received.
7/16/2025
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
BERTRAM, TX
Ronny W|2024 GMC Sierra 1500
Confirmed Service Customer
7/15/2025
Cedric is the best customer service that I’ve ever experienced, and I’m almost 60, so I have experienced a lot of customer service!
7/16/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
ROUND ROCK, TX
Rhonda B|2024 Chevrolet Tahoe
Confirmed Service Customer
7/15/2025
First, the service and waiting time are most important. which speaks well of the Service Tech, Kathy Moss. She was courteous and professional and represented Hewlett's care for its customers well.
7/16/2025
Hello, we're happy to hear you had such a positive experience with our staff! We look forward to helping again in the future. Take care!
AUSTIN, TX
Pamila C|2018 Chevrolet Traverse
Confirmed Service Customer
7/15/2025
I usually deal with Cedric in your service department, but I find most of your personnel to be knowledgeable and helpful. Cedric keeps my 2018 Traverse very road worthy and dependable. My family continues to purchase Chevrolette vehicles, because Don Hewlette has the very best Service Department. You have earned my trust. Thank you.
7/16/2025
Hello, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Don Hewlett Chevrolet Buick, INC.!
ROUND ROCK, TX
Brian G|2025 Chevrolet Suburban 1500
Confirmed Sales Customer
7/17/2025
Aarron was great
AARON ACOSTA
7/18/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
CEDAR PARK, TX
Donald M|2023 Chevrolet Tahoe
Confirmed Service Customer
7/18/2025
Always amazing service at Quick Lube.
7/19/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Best wishes, Don Hewlett Chevrolet Buick, INC.
GEORGETOWN, TX
Patricia W|2025 Chevrolet Equinox
Confirmed Service Customer
7/18/2025
Great service!
7/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ROUND ROCK, TX
Michael M|2025 Chevrolet Equinox
Confirmed Service Customer
7/18/2025
Fast, friendly and efficient
7/19/2025
Hello, thank you for your kind words and this wonderful review! We sincerely thank you for the positive review, and look forward to seeing you again soon! Best wishes, Don Hewlett Chevrolet Buick, INC.
GEORGETOWN, TX
Reychel C|2024 Chevrolet Trax
Confirmed Service Customer
7/18/2025
Amazing, no complaints at all
7/19/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Don Hewlett Chevrolet Buick, INC.
ROUND ROCK, TX
David S|2023 Buick Enclave
Confirmed Service Customer
7/18/2025
Oil change and tire rotation
7/19/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
GEORGETOWN, TX
Lisa H|2024 Buick Enclave
Confirmed Service Customer
7/21/2025
The staff were very friendly and the service was quick!
7/22/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
LIBERTY HILL, TX
Seth W|2019 Chevrolet 3500HD Silverado
Confirmed Service Customer
7/21/2025
I recently brought my truck into Don Hewlett Chevrolet for a couple of concerns—what looked like a missing nut on the transfer case/transmission and an issue with hard downshifting. From the moment I arrived, the service team was professional, courteous, and thorough. They quickly diagnosed the situation and assured me there was no missing bolt, which was a relief. Even better, they performed a reset on the transmission’s learning module, and so far, that seems to have completely resolved the hard downshifting issue. What really stood out was how efficient they were—they got the work done three days earlier than originally estimated. That kind of turnaround is rare and much appreciated. It’s clear they know their stuff and take the time to do things right. I really appreciated their honesty and the way they kept me informed throughout the process.
7/22/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
CEDAR PARK, TX
Sable M|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/22/2025
Amazing service. Everyone was very professional and efficient.
7/24/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
HUTTO, TX
John G|2025 Chevrolet Silverado 1500
Confirmed Service Customer
7/22/2025
The service was great, very interactive and helpful.
7/24/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
GEORGETOWN, TX
Victoria S|2025 Chevrolet Traverse
Confirmed Sales Customer
7/19/2025
Great service and great people. David was awesome and helped me with all questions that I had.
DAVID DEMPSEY
7/22/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
JARRELL, TX
Willliam W|2016 Chevrolet Tahoe
Confirmed Service Customer
7/20/2025
The service was great and the advisor was excellent.
7/21/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
AUSTIN, TX
Glenn G|2013 Chevrolet Tahoe
Confirmed Service Customer
7/20/2025
I was totally surprised by an environmental charge of over $60 added to my repair invoice.
7/21/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ROUND ROCK, TX
Amber L|2024 Chevrolet Traverse
Confirmed Service Customer
7/21/2025
I was quoted that it would take 3 hrs due to a lot of people in front of me. The service department had me out in an hour and a half. Everyone was courteous.
7/22/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
AUSTIN, TX
Paul C|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
7/21/2025
Very Friendly
7/22/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
TEMPLE, TX
Christopher B|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/22/2025
They’re quick to ask for a good review when things go right—so it’s only fair to be just as honest when they completely miss the mark. I brought my truck in for three warranty-related issues—basic preventive maintenance items. The service advisor even offered a complimentary wash, adding a fourth item to the list. They kept my truck for a full week, and when I picked it up, none of the issues were resolved, including the wash. Maybe the issues were looked at, but nothing was actually repaired—no resolution, no follow-through. The explanations from the mechanics were vague at best and borderline laughable. I followed up with the service advisor, then reached out to the service manager (Hewlett), who just passed me right back down the chain. It’s now been four weeks, and I’ve had zero communication unless I initiate it. No progress, no ownership, no accountability. What good is a GM warranty—or an extended one—if the dealer won’t stand behind it or get the job done? I’d seriously think twice before trusting this place with your vehicle.
7/22/2025
Hello Mr. Brooks - Thank you for your recent vehicle service visit to Don Hewlett Chevrolet Buick. In researching the service notes, it appears that our technicians were unable to reproduce a number of your reported concerns. When the vehicle doesn't cooperate while in our care and there are no stored error codes to assist in diagnosis it proves difficult to provide a satisfactory solution. Since 1971 we are proud to have earned the repeat / referral business of thousands of our Central Texas neighbors. We’ve accomplished this by delivering market-driven vehicle sales and services in a friendly and professional manner. Apparently, quite a few folks appreciate our proven customer service approach. Please contact our store if you’re prepared to work together towards the diagnosis and repair of your current concerns. If for any reason you feel that we will be unable to match your expectations, we encourage you to seek your product support elsewhere. Best regards - The Hewlett Customer Care Team
AUSTIN, TX
Jeremy R|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
7/22/2025
Took 3 days to fix my vehicle when I was told it would take 1 and this is after they had my truck for a week and didn’t fix anything. Did some body damage on my truck when putting it through the car was. Broke one of my TPMS sensors when rotating my tires.
7/22/2025
Hello Jeremy - Thank you for your recent vehicle service visit to Don Hewlett Chevrolet Buick. We're sorry to learn that it took a bit longer than originally anticipated to fully repair your vehicle. Our hope is that the vehicle is now operating as designed and you can use it as needed - trouble fr ee. We are working with our body shop to coordinate a time to fully address the slight paint damage that occurred on your truck during this last visit. Please be expecting a call here shortly for the drop off date. Please know that we appreciate your business and look forward to working with you soon - The Hewlett Customer Care Team
ROUND ROCK, TX
Richard C|2017 Chevrolet Malibu
Confirmed Service Customer
7/22/2025
We have had our car serviced at this location for several years. Always satisfied, however; this is the fourth consecutive visit that my car is returned with oil stains on my door panels.....very disappointed. How will this be prevented in the future or should I go elsewhere?
7/24/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
ROUND ROCK, TX
Lindsey K|2025 Chevrolet Tahoe
Confirmed Sales Customer
7/23/2025
Victor and Tyler were great to work with.
VICTOR SANCHEZ
7/24/2025
Victor and Tyler will be thrilled to hear they made such a strong impression! It’s always our goal to make each interaction feel personal and effortless—and it sounds like these two nailed it. We look forward to the next opportunity to make your experience just as smooth.
GILLET, TX
Oksana B|2025 Buick Encore GX
Confirmed Sales Customer
7/23/2025
Professional
WILMER WATSON
7/24/2025
Professionalism is the foundation of every great visit, and we’re glad you felt that from our team. Quiet excellence speaks volumes—and we appreciate the opportunity to keep delivering just that.
TEMPLE, TX
Hazel H|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/23/2025
We had hiccup at the beginning regarding what online reservation meant. I was initially told the online reservation was for consultation with service advisor. Then I would need to make another appointment to drop off my vehicle. After expressing my concerns in this inconvenient process, my advisor Juan immediately talked to his manager and decided to work on my vehicle since it's a minor issue and east fix. He also promised the vehicle will be ready the second business day the latest. I got my vehicle back the second day as the advisor promised. As a customer of over a decade with Don Hewlett and a GM employee of 11 years, I do hold high standards for the dealership services. Both Juan and his partner Edwin did a good job in providing quality service and communication.
7/24/2025
Thank you for your thoughtful and honest feedback. We appreciate your long-standing loyalty and high standards, and we’re proud that Juan and Edwin responded with care, flexibility, and follow-through. Turning a hiccup into a positive experience—that’s the kind of service we stand by every day.
ROUND ROCK, TX
Mark M|2019 Chevrolet Equinox
Confirmed Service Customer
7/22/2025
Carlos Rodriguez and David Ceja both went above and beyond to make our deal happen. After choosing our vehicle, they listened to our needs and concerns and then worked with us to ensure we stayed on budget. Great team.
7/24/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GEORGETOWN, TX
Rhonda K|2023 Chevrolet Tahoe
Confirmed Service Customer
7/23/2025
The service department have worked diligently to resolve my issues. They are consistently respectful and helpful.
7/24/2025
Thank you for recognizing our service department’s commitment! It means a lot to hear that their diligence and respect stood out throughout the process. Behind every resolution is a team that truly cares—and yours is always welcome here.
HUTTO, TX
Daniel D|2020 Chevrolet Equinox
Confirmed Service Customer
7/24/2025
Overall, I am happy with the service, and my only complaint was the ten minute wait time for a service representative to finally come to the car. I was the only car in line when I pulled up, and usually within 30 seconds the person comes out to greet me in that case. She did apologize and said they were busy working on other service orders and only 3 people were working. Not sure how many service advisors there is normally.
7/25/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
ROUND ROCK, TX
Gene D|2018 Chevrolet Equinox
Confirmed Service Customer
7/24/2025
Fair price. Reasonable speed.
7/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ROUND ROCK, TX
Vanessia R|2025 Buick Envista
Confirmed Sales Customer
7/24/2025
My experience was good I wish i could have gotten a better deal on my trade in. But other than that they did a fair job.
AIDAN STERLING
7/25/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
JARRELL, TX
John L|2025 Buick Envision
Confirmed Service Customer
7/24/2025
I went in for my first oil change and tire rotation. Going home my tire pressure sensors are not functioning. I called and it seems like an easy fix but that is a two hours (the drive is 45 minutes) that I don't really have. This can and should of been prevented with a quality check.
7/25/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
LIBERTY HILL, TX
Joseph M|2024 Chevrolet Colorado
Confirmed Service Customer
7/24/2025
Took care of my ABS and recall issues same day.
7/25/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
SALADO, TX
Tracy L|2023 Chevrolet Silverado 2500 HD
Confirmed Service Customer
7/24/2025
Great experience
7/25/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ROUND ROCK, TX
Michael F|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
7/25/2025
Just fine as expected
7/26/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
ROUND ROCK, TX
John F|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
7/25/2025
I got there after 5:00 for an oil change, and Cedric assured me if I came back in the morning, he would put me first in line. I came back, and he did just that. I was out in 45 minutes.
7/26/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
GEORGETOWN, TX
Elaine G|2019 Chevrolet Tahoe
Confirmed Service Customer
7/25/2025
I have been using Don Hewlett for several years now and have always been pleased with my service. The waiting area is always clean and inviting. They give me an expected time to complete my service and it is usually sooner than I was told. Thank you for such good service.
7/26/2025
It's our commitment to ensure quality customer care by providing clean and comfortable waiting area as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
ROUND ROCK, TX
Milton A|2015 Buick Enclave
Confirmed Service Customer
7/25/2025
Always been great
7/26/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Don Hewlett Chevrolet Buick, INC.. We are always more than happy to assist you if anything else comes up. Take care!
GEORGETOWN, TX
Tiffany M|2019 Chevrolet Equinox
Confirmed Service Customer
7/25/2025
Fast and friendly service from all staff
7/26/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, Don Hewlett Chevrolet Buick, INC.
ROUND ROCK, TX
Wendy C|2025 Chevrolet Trax
Confirmed Sales Customer
7/25/2025
Derrick Evan’s was Amazing, I couldn’t have gotten a better person than him. He made my dream come true on Wednesday.
DERRICK EVANS
7/26/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're looking forward to your next visit with us!
FLORENCE, TX
Mark P|2010 Chevrolet Tahoe
Confirmed Service Customer
7/25/2025
Cedric fit me in for a routine oil change and got me out in just over an hour.
7/26/2025
Hi, we are very happy we could provide you with a positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
LEANDER, TX
Dorothy L|2019 Buick Enclave
Confirmed Service Customer
7/25/2025
I was treated with courtesy. The representative was very knowledgeable and professional,
7/26/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Don Hewlett Chevrolet Buick, INC.! We look forward to helping again in the future. Take care!
GEORGETOWN, TX
Michael H|2022 Chevrolet Colorado
Confirmed Service Customer
7/25/2025
Cedric is awesome- knows how to take care of my vehicles - trust him
7/26/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ROUND ROCK, TX
Keith F|2020 Chevrolet Bolt EV
Confirmed Service Customer
7/25/2025
My car troubles were diagnosed quickly and accurately. The repair was done in a timely manner.
7/26/2025
Keith Fraim, thanks again for taking the time to leave us this information about your recent visit. We sincerely value your business and look forward to your next visit!
ROUND ROCK, TX
Kay P|2026 Chevrolet Equinox
Confirmed Sales Customer
7/27/2025
Shawn Wilson was great from the start! She lostened to what i was looking for and we went from there!
SHAWN WILSON
7/28/2025
Hello, we're happy to hear you had such a positive experience with our team! Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, Don Hewlett Chevrolet Buick, INC.
GEORGETOWN, TX
Roger B|2016 Chevrolet Colorado
Confirmed Service Customer
7/28/2025
Friendly and helpful
7/29/2025
Thank you for choosing Don Hewlett Chevrolet Buick, INC. as your first choice for all your automotive needs! We do hope we can be of assistance in the future. Take care!
GEORGETOWN, TX
Everett B|2023 Chevrolet Express Cargo Van
Confirmed Service Customer
7/28/2025
Will Robert’s was amazing
7/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GEORGETOWN, TX
Jose L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
7/28/2025
Very nice people thanks so much for being so nice and professional
7/29/2025
Hi, we are so happy to read such a great review about Don Hewlett Chevrolet Buick, INC.! Thank you again for taking the time to let the world know about your positive experience. Have a great day!
LIBERTY HILL, TX
Robert N|2026 Chevrolet Equinox
Confirmed Sales Customer
7/28/2025
Our Salesman Jeff did a great job and so did the Finance Manager Noemi. The only negative was that two days after we bought our new 2026 Chevrolet Equinox there was several messages on the screen for "Brake System Failure" and "ESC" needing repairs and that the vehicle was going to turn off in 2 minutes. So we had to have it towed to Don Hewlett's Service section to get it fixed and to get a loaner car.
JEFFREY SAWISCH
7/29/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
LIBERTY HILL, TX
Donna H|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
7/29/2025
Customer Service was excellent
7/30/2025
Thank you for recognizing our excellent customer service! We’ll keep working hard to make every visit just as exceptional and welcoming.
GEORGETOWN, TX
Jennifer S|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
7/29/2025
Jeff took care of me as always! This location was able to diagnose & replace AC compressor in 5 days!! Last year I had it replaced from Hutto location and it took ONE MONTH. Truly grateful for the staffs efforts with quick turnaround! 🙏🙏
7/30/2025
Jeff and the team will be thrilled to hear your kind words! We’re so glad we could provide a much quicker turnaround for your AC repair this time, and we look forward to continuing to exceed your expectations.
HUTTO, TX
Michael M|2024 Chevrolet Colorado
Confirmed Service Customer
7/29/2025
thanks for the quick service for my oil change.
7/30/2025
You’re very welcome! We’re glad we could get your oil change done quickly and efficiently and look forward to doing it again next time.
CEDAR PARK, TX
Carmine N|2023 Chevrolet Corvette Z06
Confirmed Service Customer
7/29/2025
DCT canister filter and engine oil change
7/30/2025
Thank you for trusting us with your DCT canister filter and engine oil change! We’re ready to keep your vehicle running smoothly whenever you need us.
LEANDER, TX
Theresa H|2025 Buick Envista
Confirmed Sales Customer
7/29/2025
All of the employees were very friendly from the time we walked up until the time we left. They made the car buying process easier and stress free. We will definitely be back!
ANTHONY WHITMIRE
7/30/2025
We’re thrilled our friendly team made your car buying stress-free and easy! We can’t wait to welcome you back for your next visit.
BUCKHOLTS, TX
Leo M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
7/30/2025
Tanya was absolutely wonderful and kept us informed throughout the entire process.
7/31/2025
Tanya truly is a gem, and we’re so happy she kept you informed every step of the way! Clear updates and a wonderful attitude go a long way—and we’re proud to have people like her making the process stress-free.
HUTTO, TX
Mark F|2016 Chevrolet Colorado
Confirmed Service Customer
7/30/2025
It should be five stars but I'm a little rattled by an attempt to price gouge. Both my cabin and engine filters were checked and mechanic suggested replacement for $79. I said great. Replacing them for $79 makes sense. Then I was told the price would be $79 apiece. That is price gouging. Since the filters were already removed and the replacement filters are $30 apiece or less, there is no justification to charge 2 1/2 times the cost. Unless you're price gouging. I know this is a relatively small amount but it makes me (and others) question the cost of all your service recommendations. Please don't pinch pennies, especially for one of your previously satisfied customers who has recommended GM vehicles to all his family and friends. I may have to switch back to Ford!
7/31/2025
Hello Mr. Filewicz - Thank you for your recent visit to our Xpress oil change plus vehicle maintenance department. We appreciate your honest feedback on the related customer satisfaction survey. In researching the situation we find where all maintenance services are recommended based on time / mileage schedules from the manufacturer or visual inspection from our technicians during the complimentary multipoint inspection. Since 1971 the Hewlett family is proud to have earned the repeat / referral business of thousands of our Central Texas neighbors. We've done so by delivering market driven vehicle sales and service delivered by some of the nicest folks in the business. We are confident that when compared to other service providers the value of the total Hewlett experience validates our success. Please call on us the next time we can provide this same level of professional vehicle support for you, your family or place of business. Take care & stay safe out there! The Hewlett Customer Care Team
GEORGETOWN, TX
Garlon John M|2025 Buick Enclave
Confirmed Service Customer
7/26/2025
Had a problem updating my 2025 Buick Enclave’s electrical display system. Took it to Don Hewlett in Georgetown Tx. Paul listed to my problem and checked me in and his technician had to car fixed and back to me in a couple of days. Have had no more issues. I have had nothing but outstanding customer service here. Definitely recommend buying a car from this dealership. Garlon Mims
7/27/2025
Thank you so much for your kind words and for being such a loyal customer! We're thrilled to hear that you've had consistently great experiences with us, and we truly appreciate your recommendation. Our team works hard to provide excellent service, and it means a lot to hear your feedback. Thanks again, and we look forward to continuing to serve you!
GEORGETOWN, TX
Dan D|2019 Chevrolet Bolt EV
Confirmed Service Customer
7/28/2025
I particularly appreciate the friendly professionalism exhibited by Kaitlyn, who helped me with my Chevy Bolt. The repairs seem to have been performed perfectly, and I appreciate the nicely cleaned car that was returned to me. Thank you very much!
7/29/2025
Hi, we are so happy to read such a great review about Don Hewlett Chevrolet Buick, INC.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GEORGETOWN, TX
Anthony S|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
7/28/2025
I lost my brand new truck in the July 2, 2025 storm that hit Central Texas. I was set up to talk to Mr. Hewlett at the showroom and was introduced to Chase who did me a terrific deal on another brand new 2025 pick up. I hope to do many years of service with the Chevrolet and Georgetown could come.
PATRICK BASS
7/29/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
LIBERTY HILL, TX
Lynnoska R|2025 Chevrolet Traverse
Confirmed Sales Customer
7/29/2025
I walked in with a plan to buy a used vehicle. The sales person Logan, explained the difference between a used vehicle and new vehicle and relayed that the new vehicle would be an easier purchase due to my circumstances. Though I’m paying slightly more than I wanted, the entire process from start to finish went well.
LOGAN GEISINGER
7/30/2025
Thank you for trusting Logan to guide you through the vehicle buying process! We understand these decisions aren’t always easy, and we’ll be here to support you with honest advice and friendly service every step of the way.
GEORGETOWN, TX
Orlando M|2004 Chevrolet Silverado 2500HD
Confirmed Service Customer
7/29/2025
I always take my vehicle to Don Hewlett service team. They get it done in a timely manner and if there is a issue they let you know. I am completely satisfied and would recommend friends and family.
7/30/2025
Thank you for your loyalty to Don Hewlett Chevrolet Buick and the service team! We’re proud to provide timely, honest service and appreciate you recommending us to your friends and family.
GEORGETOWN, TX
Audrey C|2017 Buick Envision
Confirmed Service Customer
7/30/2025
Excellent work
7/31/2025
Thank you for the kind words—excellent work is our goal every time, and it’s great to know that came through in your experience. We’ll keep working hard to make excellence the standard, not the exception.
AUSTIN, TX
Mark G|2008 Chevrolet Corvette
Confirmed Service Customer
7/30/2025
Efficient and fast
7/31/2025
Short and sweet feedback like this always hits home—thank you! Being efficient and fast is what we strive for, and we’re glad you felt the benefit of both.
PFLUGERVILLE, TX
Pat S|2022 Chevrolet Colorado
Confirmed Service Customer
7/30/2025
It was perfect... Nice representative, excellent and quick service.. No issues all kudos
7/31/2025
We’re thrilled everything was perfect for you—from the kind rep to the quick and seamless service! No issues and all kudos is exactly what we like to hear, and we’ll work hard to keep it that way.
GRANGER, TX
Travis C|2025 Chevrolet Silverado 3500 HD
Confirmed Sales Customer
7/31/2025
Everything went smooth. Made the purchase over the phone with Clark Allen a hard working salesman. Happy with all facets of the purchase process.
CLARK ALLEN
8/1/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
CORPUS CHRISTI, TX
Lake L|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/1/2025
Tanya was very helpful. She jumped through hoops to make sure my vehicle was going to get looked at by the mechanics in a timely manner. An issue that takes multiple days was solved in 3 hours.
8/2/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
GEORGETOWN, TX
Howard M|2024 Buick Enclave
Confirmed Service Customer
8/1/2025
I had a message from sales offering to buy the vehicle being serviced, shortly afterwards I had a message from Honda. Just thought you might like to know.
GEORGETOWN, TX
Austin R|2025 Chevrolet Equinox
Confirmed Service Customer
8/1/2025
Service rep, was professional, courteous and kept me informed. Service took about an hour.
8/2/2025
Hi, thank you for the high star rating! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
LEANDER, TX
Michael N|2023 Chevrolet Corvette
Confirmed Service Customer
8/1/2025
They did a great job.
8/2/2025
Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
SALADO, TX
William C|2025 Chevrolet Silverado 1500
Confirmed Service Customer
8/1/2025
Went in for First oil change, wash and tire rotation after having the truck for 4 months. The Customer Service adviser was very pleasant and upbeat. The whole thing took 1 hour, which I thought was would be normal.
8/2/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
SALADO, TX
Christina W|2026 Chevrolet Equinox
Confirmed Sales Customer
8/2/2025
Everyone was so kind and helpful. Carlos went out of his way to help us.
CARLOS GUTIERREZ
8/3/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Don Hewlett Chevrolet Buick, INC.! We sincerely value your business and look forward to your next visit. Take care!
TEMPLE, TX
Richard V|2016 Chevrolet Colorado
Confirmed Service Customer
7/30/2025
I received prompt and efficient service for my vehcle.
7/31/2025
We’re so glad you received prompt and efficient service for your vehicle! That kind of reliability is what we’re here for, and it’s great to know we met the mark when you needed us.
GEORGETOWN, TX
Kathleen S|2020 Chevrolet Equinox
Confirmed Service Customer
7/30/2025
I was a little disappointed that they weren't even able to look at what I considered a simple problem. Instead I need to schedule something with the main automotive repair whatever.
7/31/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GEORGETOWN, TX
Charlie A|2025 Chevrolet Colorado
Confirmed Service Customer
7/30/2025
I am a little disappointed about the outcome of my recent visit. I took in my new Colorado because the headliner was dropping near the windshield area. It was not flush and very noticeable both inside and outside the vehicle. After taking in for replacement the issue wasn’t as bad as before but it is still drooping from the same area. I was told that it’s just the way this model is and that nothing can be done to correct the issue. My concern is, will this be an issue over time? Is there another solution? I left with more questions and concerns, that is why I provided a low rating.
7/31/2025
Hello Charlie - Thank you for your recent visit to the Don Hewlett Chevrolet Buick service department. We're sorry to learn that you continue to have concerns regarding the design / fit of the headliner on your Colorado. Unfortunately, as your local dealership, we are constrained by the factory for the design and fitment of any replacement parts supplied. Please know - we certainly appreciate your business and stand ready to provide quality vehicle support when needed. Take care & stay safe out there! The Hewlett Customer Care Team
AUSTIN, TX
Jose V|2020 Chevrolet Camaro
Confirmed Service Customer
8/1/2025
First time there for service they did a good job at affordable p
8/2/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon! We do hope we can be of assistance in the future. Take care!
GEORGETOWN, TX
Christopher P|2026 Chevrolet Equinox
Confirmed Sales Customer
8/1/2025
Christina was very communicative, she really went above and beyond to make sure everything went smooth and that my time at the dealership was minimal
CHRISTINA GOFORTH
8/2/2025
Hi, we are so happy to read such a great review about Don Hewlett Chevrolet Buick, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help!
GEORGETOWN, TX
Gabriel V|2025 Chevrolet Trax
Confirmed Sales Customer
8/1/2025
Wilmer Watson provided outstanding assistance throughout the entire process. He went above and beyond to ensure everything went smoothly, not only during the purchase but even afterward—personally following up to make sure I was satisfied. He was incredibly patient, thoroughly explaining each feature of the vehicle and clearly guiding us on where to go when we return for service.
WILMER WATSON
8/2/2025
Hi, your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Don Hewlett Chevrolet Buick, INC.!
TEMPLE, TX
Cynthia G|2025 Buick Envista
Confirmed Service Customer
8/2/2025
Appreciate the timely, professional, and kind customer service experience. I’m a Fan of the Hewlett Dealership!!! Thank you for restoring hope that Great customer service still exists!
8/3/2025
Hello, thank you for taking the time to leave us this information about your recent visit. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Don Hewlett Chevrolet Buick, INC.!
ROUND ROCK, TX
Bridget S|2025 Chevrolet Trax
Confirmed Service Customer
8/3/2025
I have only had the car for one month and the check engine light came on. I made an appointment and they said it would take two days to fix. There was an issue with the fuel filler pipe and had to be replaced. I dropped it off on Wednesday and the rep. Called me Thursday afternoon and said the had to order a new part, the part came in Friday morning and I received a call that it was ready Friday afternoon noon around 3:30 but was at work and told the service rep I would have to pick it up Saturday morning. My rep Juan said he would not be there but anyone could help me. When I got there Saturday morning a young man asked if he could help me I told him I was picking up my vehicle he had to ask a girl working at the shuttle desk and they went to look for the paperwork then took the paperwork to the cashier they asked me to have a seat out front and they would bring my vehicle around. I waited out front and the young guy who helped me pulled up in front of me with a black trailer blazer, he took the paper off the floor mats and the cover off the seat and said here’s your vehicle ma’am. I said that is not my vehicle, I have a blue Trax. He said let me look at the paperwork and then went inside the building, he came back out and said there was a mixup on the tags. The tag number on my paperwork was the tag in the black trailer blazer blazer, made me wonder if they fixed the wrong vehicle. A few minutes later he brought my vehicle which did not have any paper on the floor or a seat cover. The sales rep also stated the car would have a complimentary car wash, the car did not look like it had been washed at all the back and front window still had dirt on them because you could see where the wipers had cleaned the windows but still dirt around that. I did not have time to go back in and my rep was not there anyway. I did try to call my rep on Monday but was not able to talk to him since I was at work. I contacted him in Tuesday morning to let him know I was not happy about the issue I had at pick up. He stated it was because I picked my car up the next day the pulled the tag off and used it for another vehicle, why wouldn’t you just have a new tag for all cars? He also said that the car did get a car wash at 4 pm on Friday but it did not look clean at all . He said it is not a detailed wash but to me it looked like nothing was as done! He said I could come back up for a car wash but it is 20/ to 30 minutes from my house and I did not want to drive back just for a car wash. Not very happy with service and the fact that a month old car had a defective part.
8/4/2025
Hello Ms. Stringham - Thank you for your recent vehicle purchase from Don Hewlett Chevrolet Buick. We're sorry to learn from your comments that you encountered fuel tank filler pipe concerns so soon after purchase. We will celebrate with you that we were able to diagnose the issue, secure the needed parts and have you back on the road in just a few days. We're sorry to learn that there was a brief mix up in the paperwork at vehicle delivery. For any frustrations or inconvenience this may have caused, we will apologize. Please know that we certainly appreciate your business and stand ready to provide quality vehicle support when needed. Take care & stay safe out there! The Hewlett Customer Care Team
PFLUGERVILLE, TX
Kristy B|2016 GMC 1500 Sierra
Confirmed Service Customer
8/3/2025
They took me in fast and completed the job fast.
8/4/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
LIBERTY HILL, TX
Ronald G|2020 Chevrolet Traverse
Confirmed Service Customer
8/4/2025
Cedric took good care of me.
8/6/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ROUND ROCK, TX
Sailaja P|2019 Buick Enclave
Confirmed Service Customer
8/4/2025
Good customer service & clear clarification of issue & fix options.
8/5/2025
Hi there, thank you for taking the time to leave a review for us at Don Hewlett Chevrolet Buick, INC.. We're happy we could meet your expectations! Thank you so much again for your feedback! We hope you have a great day!
GEORGETOWN, TX
Mike G|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/4/2025
Did a good job
JIMMY TORRES
8/5/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Don Hewlett Chevrolet Buick, INC.
LAMPASAS, TX
Tracy B|2018 Chevrolet Tahoe
Confirmed Service Customer
8/5/2025
Excellent and friendly customer service and a turnaround time. Bailey was awesome.
8/6/2025
Hi, thank you for the high star rating! We sincerely thank you for the positive review, and look forward to seeing you again soon! Best wishes, Don Hewlett Chevrolet Buick, INC.
ROUND ROCK, TX
David S|2025 Chevrolet Colorado
Confirmed Sales Customer
8/5/2025
I purchased a 2025 Chevy Colorado Z71 through Don Hewlett and i got great service and i would certainly buy from Don Hewlett fr my next car or truck.
JACOB ALDRICH
8/6/2025
Wow, we're glad you had such a wonderful experience with us! Congratulations on your new vehicle, David! We look forward to helping again in the future. Best wishes, Don Hewlett Chevrolet Buick, INC.
AUSTIN, TX
Rian M|2025 Chevrolet 1500 Silverado
Confirmed Sales Customer
8/5/2025
I truly appreciate the family-oriented atmosphere. Over the years, I’ve come to know many members of your team through various truck purchases, which makes each experience feel familiar and trustworthy. It’s always reassuring to work with people we know and to feel confident we’re being treated fairly. Phillip consistently goes above and beyond, and it’s great to see Brett back. Tyler in Finance also maintained that same welcoming, family-like approach, which really stood out.
PHILLIP DAVIS
8/6/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
COPPERAS COVE, TX
Susan P|2021 Chevrolet Equinox
Confirmed Service Customer
8/4/2025
As always I was treated like family and everything done to help me with my vehicle. Jeffery met me right away, looked at my vehicle and explained the steps to its repair. I signed the paperwork and went to the shuttle waiting. I had daily messages or phone calls to keep me informed of the repair progress. It is back home and all work completed. It’s great going to a dealership I can trust!
8/6/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Don Hewlett Chevrolet Buick, INC.
ROUND ROCK, TX
Leroy O|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/4/2025
Fair price
8/6/2025
Hi there, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
GEORGETOWN, TX
David C|2020 Chevrolet Corvette
Confirmed Service Customer
8/4/2025
Fast service and done right
8/6/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
GEORGETOWN, TX
Rex H|2025 Buick Enclave
Confirmed Sales Customer
8/4/2025
Everything was as much as I’d would want in the experience of buying a vehicle.
ANTHONY WHITMIRE
8/5/2025
Hi there, thank you for taking the time to leave a review for us at Don Hewlett Chevrolet Buick, INC.. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
BOOKER, TX
Robert S|2026 Chevrolet Trailblazer
Confirmed Sales Customer
8/4/2025
Our salesman was very good
CARLOS GUTIERREZ
8/5/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GEORGETOWN, TX
Keith C|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/5/2025
Friendly staff
8/6/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
MARBLE FALLS, TX
Brent B|2019 Chevrolet Tahoe
Confirmed Service Customer
8/10/2025
The quoted price on the phone was not honored; excuses, pressure tactics. The experience was made unnecessarily extremely stressful. Not the experience I previously received from this dealership. Could really work on improving customer service skills. I am not buying a case of beer here, I am buying a vehicle and it is a big purchase for many people, so customer service skill improvement and attitude adjustment is crucial. On a positive side, we did get a complimentary tint for a couple of windows, so we added a star for that. Otherwise, not the service we expected.
8/11/2025
Hello Mr. Bergfeld - Thank you for your recent repair visit to the Hewlett Collision Center for your 2019 Tahoe. We certainly appreciate your collision repair business as well as you recent new vehicle purchase. This satisfaction survey is specifically related to your experience in our Collision Center. Our hope is that you are completely satisfied with the completed repair and the service provided by our staff. If you'd like to further discuss your concerns with the sales process, please call our main Chevy Store number: 512-681-3000 and ask for a member of our sales management team. Thanks again for choosing Don Hewlett as your preferred dealership! The Hewlett Customer Care Team
GEORGETOWN, TX
Rian M|2023 Chevrolet Silverado 1500
Confirmed Service Customer
8/5/2025
We couldn’t ask for a better car-buying experience. Over the years, we’ve purchased several vehicles from Don Hewlett, and it has remained our go-to dealership. Each transaction is consistently smooth and hassle-free, and it’s always a pleasure to reconnect with familiar faces time and again. Phillip has been an outstanding salesperson—not only knowledgeable and reliable, but also someone who brings a personal touch to the experience. At this point, he feels more like family than a salesperson. His humor, storytelling, and genuine care truly set him apart. He will be greatly missed when he retires.
8/6/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Don Hewlett Chevrolet Buick, INC.
COPPERAS COVE, TX
Brad B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
8/10/2025
I tried to schedule an oil change and a state inspection, and it was declined because you do not allow those particular tasks to be scheduled. I was told verbally when it was declined that it would be pretty speedy and to show up Tuesday afternoon and it shouldn’t take very long. It ended up taking over 2 1/2 hours for me to get this done, even though my vehicle is two years old I was told it didn’t need an inspection so here is part of the confusion, the service representative brought out the wrong paperwork, telling me I had a bunch of items that needed to be taken care of also handed me the wrong keys, I was told that a bunch of inspections were done, which I did not approve, I never signed any authorization to have anything done I never saw the pad, I only asked for a oil change and state inspection, the service manager called me on my way home and said it was all a big mistake and the girl is new. We didn’t inspect your car and all those items that were printed out that need to be repaired belong to another vehicle.
8/11/2025
Hello Mr. Bringhurst - We're sorry you encountered this level of miscommunication on your recent visit to our dealership. For any frustrations or inconvenience this may have caused, we apologize. We certainly appreciate your business and this honest feedback as it helps us identify areas of possible improvement for our people and processes. We are confident that the next time you engage our store you will once again experience our best. Take care & be safe out there! The Hewlett Customer Care Team
ROUND ROCK, TX
Marjorie L|2023 Buick Encore GX
Confirmed Service Customer
8/10/2025
Very pleasant and very quickly serviced.
8/11/2025
It’s wonderful to hear your visit was both pleasant and prompt! Balancing friendliness with efficiency is at the heart of how we care for our guests. We look forward to welcoming you again on your next visit!
CEDAR PARK, TX
Cicely J|2025 Buick Envista
Confirmed Service Customer
8/10/2025
Cedric is always kind and professional. Consistent with excellent customer service.
8/11/2025
Cedric will be so happy to hear your kind words! His consistency and professionalism reflect the customer service we strive to deliver every day. We look forward to welcoming you again on your next visit!
PFLUGERVILLE, TX
Ryan J|2016 Chevrolet Malibu
Confirmed Service Customer
8/10/2025
Quoted $2500 for a catalytic converter repair. $1400 part $800 labor. No core charge discount. No aftermarket option. Only a CARB compliant converter in Texas
8/11/2025
Hello Ryan - Thank you for your recent and first visit to our dealership with your 92,000-mile 2016 Chevy Malibu. We're sorry to learn from your comments that you don't currently have the money to properly fix your vehicle with OEM factory parts, installed by a General Motors master technician. As a GM dealership we're proud to only use factory original parts due to the fact that these parts are specifically designed for you car and carry a nationwide warranty for 2 years / Unlimited miles (in most cases). Our hope is that you find a suitable repair solution for your current emissions concerns. Rest assured, when you need our help in the future - we'll be here. Take care & be safe out there! The Hewlett Customer Care Team
Georgetown, TX
Sergio H|2025 Chevrolet Colorado
Confirmed Sales Customer
8/10/2025
Salesperson, accessories, and finance were great!
SHAWN WILSON
8/11/2025
It’s wonderful to hear that every part of your visit — from sales to accessories to finance — hit the mark! Teamwork like that is what makes our guests’ experiences shine. Wishing you a fantastic day!
GEORGETOWN, TX
Angelo W|2016 Chevrolet Colorado
Confirmed Service Customer
8/10/2025
The customer service is impeccable and quality of the repairs are top notch.
8/11/2025
We truly appreciate your kind words about our service and repair quality. Providing top-notch work with unmatched care is what we aim for every day. Please don't hesitate to reach out if there's anything additional we can do for you!
HUTTO, TX
Richard G|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
8/10/2025
Great service
8/11/2025
Thank you for your kind words — we love knowing our efforts made your experience a great one. We’re here for you anytime you need us!
ROUND ROCK, TX
Kenneth G|2017 Chevrolet Traverse
Confirmed Service Customer
8/10/2025
Don Hewlett Chevy has always been our go-to dealership for all our new Chevy and service needs. Recently, we took our 2017 traverse in for an issue with a leak that resulted in mildew. The service department writer was attentive and assured us that the area would be found and fixed. what he discovered was that the leak was coming from the roof rails. What turned out to be a design flaw cost me over $1200 dollars to fix, and the mildew smell remained. The service writer on duty offered to let us leave it again, yet we had already been without the vehicle for 2-weeks. I lost confidence after that experience.
8/11/2025
Hello Mr. Gilly - Thank you for your recent visit to the Don Hewlett Chevrolet Buick service department. We're sorry to learn that you continue to experience residual smells from the recent water leak situation. Upon inspection, our technician found all vehicle components to be dry before and after roof leak repairs. A few days with windows down in this Texas heat should significantly reduce if not totally remove any lingering smells from vehicle now that the source of any water has been removed. Thanks again for your business and please call on us the next time we can provide vehicle support for you, your family or place of business. Take care & be safe out there! The Hewlett Customer Care Team
LEANDER, TX
Jennifer P|2026 Chevrolet Equinox
Confirmed Sales Customer
8/11/2025
This is our 3rd vehicle purchase from this dealership and Phillip himself! We will always be a returning customer and Phillip is hands down the best salesman we have ever worked with! We have purchased a lot of vehicles, and Phillip and his team have always been the best!
PHILLIP DAVIS
8/13/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Congratulations on your new vehicle, Jennifer! We look forward to helping again in the future. Take care!
MEADOWLAKES, TX
Bill P|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
8/11/2025
You always go for the most expensive price and seem to work backwards to accomplish good customer service. The cause of my problem was misdiagnosed by you and I was fed a high dollar amount. I took my truck elsewhere, they correctly diagnosed problem and charged only 1/4th of the amount you quoated. I will never return to the dealer for assistance.
8/11/2025
Hello Mr. Parr - We're glad to learn that your current vehicle concerns have been addressed for the time being. There is no doubt that your vehicle is showing the signs and setting the error codes associated with early engine lifter failure. Rest assured, when this condition changes in scope and severity and you're seeking a proper repair we will be here to provide assistance. Take care & be safe out there! The Hewlett Customer Care Team
GEORGETOWN, TX
Karen D|2024 Chevrolet Blazer
Confirmed Service Customer
8/11/2025
I love doing business with Don Hewlett Chevrolet. They are very courteous. Very professional and definitely friendly. Always willing to work with to find the right vehicle or to respond to any service needs you may have.
8/13/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
LAGO VISTA, TX
Sheri R|2020 Chevrolet Equinox
Confirmed Service Customer
8/11/2025
Very kind people in the office. Michael the driver was very nice. Things I needed were done inthe time line that I was told before hand.
8/13/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GEORGETOWN, TX
Nicholas K|2024 GMC Yukon
Confirmed Service Customer
8/11/2025
Efficient, friendly service. Thank you
8/13/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
GEORGETOWN, TX
Brian S|2026 Chevrolet Equinox
Confirmed Sales Customer
8/11/2025
Kelsey was great!
KELSEY BALINGIT
8/13/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
GEORGETOWN, TX
Nicholas R|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/11/2025
The gentleman who took me through the whole process was clear and respectful. The clerk at the counter was nice and informative.
8/13/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're looking forward to your next visit with us!
ELLENSBURG, WA
Christopher S|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
8/10/2025
Fast service and very knowledgeable
8/11/2025
We’re thrilled our speed and expertise made your visit a positive one! Wishing you a fantastic day!
GEORGETOWN, TX
Joe S|2020 Buick Enclave
Confirmed Service Customer
8/10/2025
It was good
8/11/2025
Thank you for the positive feedback! We’re happy your experience was good and we’re here anytime you need us!
ROUND ROCK, TX
Deborah D|2018 Chevrolet Tahoe
Confirmed Service Customer
8/10/2025
Excellent service
8/11/2025
Your feedback means a lot — excellence is what we aim for in every visit. If you have any more comments or need further assistance, feel free to reach out!
TEMPLE, TX
Joseph B|2023 Chevrolet Equinox
Confirmed Service Customer
8/11/2025
Great service but too high a price for a simple task.
8/11/2025
Hello Joseph Leonard Babcock - Thank you for your recent visit to our Xpress Oil Change Plus vehicle maintenance center. From your comments it's easy to see that you have questions regarding the value included with your purchased services. In our Xpress department you don't get 'just an oil change'. In about an hour we will perform the requested basic vehicle services, provide a complimentary multi-point vehicle inspection and give you a free vehicle wash & vac. All of this will be delivered by some of the friendliest folks in Central Texas and all of this will take place in the nicest, newest facility around. Can you get a cheaper oil change? Certainly. But we challenge you to find a better vehicle service experience anywhere for the market driven price we charge. We're confident that when you compare Xpress Oil Change Plus to those 'other' guys, you'll see that the Plus just means better. Thanks again for your business and we'll see you soon - Hewlett Customer Care Team
GEORGETOWN, TX
Karen C|2026 Chevrolet Equinox
Confirmed Sales Customer
8/12/2025
My experience with Don Hewlett has been by far the worst experience with a car purchase ever. I've bought many cars and have never had this level of distrust and regret. My view of dealerships and salesman has definitely changed from this experience. I requested to inspect the vehicle before going into the finance office to sign the paperwork, but was told it wasn't ready and I would still be able to inspect it after. Upon delivery of my car, I noticed a dent and chipped paint on the passenger side and pointed it our to the salesman Ace. He took pictures and said he was sending them to his manager right now and they will be able to fix it. Apparently, my definition of "fix" and his are different and I made the mistake of taking delivery of this vehicle and not getting anything in writing on the repair. I would NOT have taken delivery of this particular vehicle and would have looked for another vehicle if the representations Ace made to me upon delivery were the same as the representations he made when I attempted to get the vehicle repaired. I ONLY took delivery upon assurances from Ace that it would be no problem to repair it, which changed the minute I drove off the lot. Now the representation is, "we can only touch it up with a pen and it will still be noticeable." Obviously Ace did not say that upon delivery because I would not have purchased this particular vehicle! I took delivery of the vehicle upon the word of Ace that it would be no problem to fix it. The repair should be handled professionally and in full as represented at delivery. Again, my error was trusting Ace and Don Hewlett to do the right thing. After multiple phone calls and texts to Ace, it was only after I mentioned the issue to the accessories manager when I brought my vehicle in for tint that I heard back from Ace. The dent was then removed, however the paint chips were not fixed. I had to call Ace again a week later to follow up, and when I brought my vehicle in for them to fix the paint chips, Ace and his manager Brett double talked me and said the only thing they can do is use a touch up pen. I agreed to allow them to try to fix it. 10 minutes later my vehicle was given to me sloppily touched up and they said there's nothing more they can do. I know that it is possible to do a better job than this from my past experiences with car dealerships and paint and body repairs with numerous vehicles. I know of someone who recently had a similar experience with Covert Chevy in Bastrop, and Covert Chevy took care of the repair quickly and professionally. Next time I will make the drive to Bastrop or anywhere else who stands by their word. I decided to go ahead and leave the dealership today with the sloppy touch up job in disappointment because it was clear that neither Ace or Brett have any intention on actually making it right. I will find a professional who can repair my car properly and learn from this life lesson. I will make sure I share my experience with anyone who will listen. Lesson learned, never trust Don Hewlett or buy a vehicle from them. Always go to Covert Chevy or anywhere else. The one positive I must add is that the employees in the accessories and finance departments are stellar. Unfortunately, this does not make up for the outdated and sleezy sales practices here. It was amusing however when Brett started quoting psychology and legal information to me when I am in the legal field myself and have a degree in psychology. So glad the car salesman was there to educate me on why I should accept their crappy work and lies.
ACE CONNELL
8/12/2025
Hello Karen - Thank you for your recent vehicle purchase from Don Hewlett Chevrolet Buick. We're sorry to learn that you discovered some very slight paint flaws on this former courtesy loaner vehicle at delivery. For any inconvenience or frustrations this may have caused, we will apologize. As promised, we have now successfully addressed these concerns. The benefit to you for this vehicle's participation in the courtesy loaner program and for accepting these now repaired very small paint anomalies was a sizeable purchase discount on the vehicle. This vehicle's involvement in this valuable program was fully disclosed to you prior to the deal being finalized and you chose this particular vehicle over additional factory new models due to price. Please know that we certainly appreciate your business and stand ready to provide quality vehicle support when needed. Take care & be safe out there! The Hewlett Customer Care Team
ROUND ROCK, TX
Colleen T|2024 Chevrolet Blazer
Confirmed Service Customer
8/12/2025
I really appreciate the service person explaining in detail the completion of service that was provided to the vehicle. He was very courteous as well.
8/13/2025
Hi there, your satisfaction is our top priority. Our staff is committed to providing each of our clients with the best automotive experience. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
ROUND ROCK, TX
David Y|2011 Chevrolet Suburban
Confirmed Service Customer
8/13/2025
Excellent. The service is always professional, excellent and most important, dependable
8/14/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
GEORGETOWN, TX
Nicholas B|2018 Buick Enclave
Confirmed Service Customer
8/13/2025
Jaclyn wasgreat
8/14/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
SALADO, TX
Mark D|2023 Chevrolet Corvette
Confirmed Service Customer
8/13/2025
No appointment and car had oil changed and back within an hour. Love the express service!!!!
8/14/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
ROUND ROCK, TX
Marcy P|2025 Chevrolet Trax
Confirmed Service Customer
8/13/2025
Fast, professional, very comfortable waiting room.
8/14/2025
Thank you for your feedback! We want all our clients to have a comfortable and stress-free experience with us. Thank you again for letting our team know how we did. We look forward to helping again in the future. Take care!
SALADO, TX
David S|2018 GMC Canyon
Confirmed Service Customer
8/13/2025
I just purchased the vehicle and brought it in for the tinting and protection coats. I was well accommodated with trans portation home and back to pick up. Thanks to Brian.
8/14/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
GEORGETOWN, TX
Laticia M|2023 Chevrolet Trailblazer
Confirmed Service Customer
8/13/2025
Fast efficient and really service oriented
8/14/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
JARRELL, TX
Kristie H|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/13/2025
Great customer service, well informed, and easy to work with. Carlos greeted me before I entered the building to offer to help me with a friendly smile. There was no hassle with Carlos and no going back and forth everything was honest, sincere, and quick. Enjoyed making the deal happen and will return back in the future.
CARLOS GUTIERREZ
8/14/2025
Thank you for sharing your positive experience! We're thrilled to hear that our staff provided excellent service. We truly appreciate your feedback and look forward to serving you again!
PFLUGERVILLE, TX
William W|2015 GMC 3500HD Sierra
Confirmed Service Customer
8/13/2025
I love that Hewlett has an Express Service and a service advisor like Kathy that I do not have to schedule an appointment. I work out of town most of the time and prefer to keep service on my 2015 GMC Duramax at a local dealership especially on major service such as transmission, transfer case, differentials, coolant flush, brakes and brake flush so I can make it through my next 335,000 miles.
8/14/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
LEANDER, TX
Jeffrey L|2017 Chevrolet Equinox
Confirmed Service Customer
8/14/2025
Great service everyone is very helpful
8/15/2025
We’re glad to hear our team’s helpfulness made an impression on you! Every interaction is an opportunity to create a great experience, and your feedback tells us we’re on the right track. We look forward to turning your next visit into another bright spot in your day!
LAMPASAS, TX
Garret H|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
8/14/2025
Fast ,easy ,did a good job .no problems woth the truck after it was serviced.
8/15/2025
It’s great to hear your service was fast, easy, and problem-free. Reliable, efficient care is what we strive for, and we’ll keep making sure every visit meets that standard.
HUTTO, TX
Beatrice K|2024 Chevrolet Blazer
Confirmed Service Customer
8/14/2025
came in with a tire problem before going on a trip they helped me Service man was helpful and kind just what I needed
8/15/2025
We’re happy we could help with your tire issue before your trip. Knowing our service team provided helpful and kind support when you needed it most is exactly why we do what we do.
TAYLOR, TX
Teresa J|2017 Buick Enclave
Confirmed Service Customer
8/15/2025
My Buick Enclave needed to have the battery replaced. I called Cedric to let him know I was coming in and upon my arrival, he greeted me and took care of everything. Cedric has been very helpful and courteous every time I have brought my Buicks in for service. I trust that everything will be taken care of with the help of Cedric and all of the Don Hewlett service personnel.
8/17/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care!
TAYLOR, TX
Micheal L|2000 Chevrolet Silverado 1500
Confirmed Service Customer
8/15/2025
Always a good experience when having my vehicles serviced at Don Hewlett's. Damondre was very professional and polite from the time he met me at the vehicle to the time that it was ready. I will always bring my vehicles to Don Hewlett for service!
8/17/2025
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Best wishes, Don Hewlett Chevrolet Buick, INC.
GEORGETOWN, TX
Jimmy P|2023 Chevrolet Silverado 1500
Confirmed Service Customer
8/15/2025
everything went smooth...
8/17/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help! Best wishes, Don Hewlett Chevrolet Buick, INC
TAYLOR, TX
Scott S|2016 Chevrolet 1500 Silverado
Confirmed Service Customer
8/15/2025
Kaitlyn was awesome! She was very pleasant from the drop off to the end. She kept us up to date on all repairs. We were very pleased with the service
8/17/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Best wishes, Don Hewlett Chevrolet Buick, INC.
GEORGETOWN, TX
James M|2020 Buick Enclave
Confirmed Service Customer
8/13/2025
Great!
8/14/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
LEANDER, TX
Michael K|2025 Chevrolet Silverado 1500
Confirmed Service Customer
8/13/2025
Everything was great. Great customer service, comfortable waiting area, quick to service my truck, overall great experience.
8/14/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
JARRELL, TX
Buddy D|2025 Chevrolet Silverado 2500 HD
Confirmed Service Customer
8/13/2025
Bought a Brand new Vehicle (Silverado 2500HD) and took it in to get a Vibration issue taken care of. I have taken it in three separate times with NO RESULTS. The vibration is still present and I am told there is nothing more they can do for me and I am also NO LONGER WELCOME at this dealership. I tried to go and have a service engine light looked at and was told to take my truck somewhere else. James Evans has made it clear that he will no longer allow me or the vehicle I BOUGHT FROM DON HEWLETT CHEVROLET, to come to that dealership again. I would gladly share more about this with anyone willing to listen. For these reasons I would never recommend Chevrolet, and especially Don Hewlett Chevrolet and Buick.
8/13/2025
Mr. Davis - It's unfortunate that you fail to appreciate all the time and effort that's been provided by our dealership to address your very slight and intermittent vehicle vibration concerns. Multiple visits, hours of diagnosis and miles and miles of test drives all to conclude that that specific brand and type of tire for your 2500 4WD truck are the cause of what you're feeling. This theory was proved out by swapping tires. Your vehicle and the current factory tires are operating as designed and we wish you well during your ownership experience. Since 1971 we are proud to have earned the repeat / referral business of thousands of our Central Texas neighbors. We’ve accomplished this by delivering market-driven vehicle sales and services in a friendly and professional manner. Apparently, quite a few folks appreciate our proven customer service approach. Its become apparent that we will be unable to match your expectations, and at this pointe we encourage you to seek your product support elsewhere. Respectfully - Don Hewlett Chevrolet Buick
ROUND ROCK, TX
Mary P|2024 Chevrolet Traverse
Confirmed Service Customer
8/13/2025
Great
8/14/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
ROUND ROCK, TX
Travis V|2023 Chevrolet Tahoe
Confirmed Service Customer
8/16/2025
Took our Tahoe in for a recall and the knocked it out, and kept me informed every step of the way.
8/17/2025
Hello, we're glad we could help! Our team strives to deliver an excellent experience, and we're happy to hear that was the case during your visit. If you have any further needs or questions, please don't hesitate to reach out!
HOUSTON, TX
Jonas M|2025 Chevrolet Corvette Z06
Confirmed Service Customer
8/18/2025
The team got my car in quick. They quickly diagnosed the issue. Contacted me directly on next steps. Allowed me to take the vehicle while they wait on part to complete the repairs under warranty. Very nice and professional team. I am looking forward to working with them over the next several years with my new car!
8/19/2025
Wow, we're glad you had such a wonderful experience with us! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best wishes, Don Hewlett Chevrolet Buick, INC.
ROUND ROCK, TX
Leticia T|2025 Buick Envista
Confirmed Sales Customer
8/18/2025
Friendly, knowledgeable and Logan did well in taking care of our needs in what we were wanting to be 1st time Buick owners. We are pleased with our purchase. Thanks Logan……
LOGAN GEISINGER
8/19/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Congratulations on your new vehicle, Leticia! We look forward to helping again in the future. Take care!
GEORGETOWN, TX
Robert P|2024 Chevrolet Colorado
Confirmed Service Customer
8/19/2025
The dealership and staff are awesome. I am really pleased with all their products and services
8/20/2025
Hi there, thank you for taking the time to leave a review for us at Don Hewlett Chevrolet Buick, INC.. We're happy we could meet your expectations! We can't wait to see you again, have a great day.
ROUND ROCK, TX
Joshua D|2020 Chevrolet Malibu
Confirmed Service Customer
8/19/2025
Service Advisor was patient, thoughtful and willing to listen opening. 5 - 5
8/20/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Don Hewlett Chevrolet Buick, INC.
LEANDER, TX
Karen C|2025 Buick Envista
Confirmed Sales Customer
8/20/2025
My experience with purchasing a new Buick Envista at Don Hewlett and with my sales person Charles Whitmire was truly amazing! Charles was patient with me and answered all of my questions throughout the entire purchasing process. Charles is a great guy who will make sure you are comfortable, informed, and happy during the entire buying process and after. The General Manager John Weldon is also wonderful, and he truly went out of his way to make sure I was happy and left with the right vehicle for me! The finance and assessories department staff are also fabulous and very easy to work with! Thank you Charles, John, and Don Hewlett!!
ANTHONY WHITMIRE
8/21/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. Congratulations on your new vehicle, Karen! We are always more than happy to assist you if anything else comes up. Take care!
ROUND ROCK, TX
Michael M|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/20/2025
Wonderful and Aaron was great as well as Brett
AARON ACOSTA
8/21/2025
Hi, we are so happy to read such a great review about Don Hewlett Chevrolet Buick, INC.! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
ROCKPORT, TX
Jose S|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/18/2025
The place is fantastic and everyone was very helpful
LOGAN PHILLIPS
8/19/2025
We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Don Hewlett Chevrolet Buick, INC.!
LEANDER, TX
Robert H|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
8/19/2025
Very professional service. Handled my truck issues very quickly. Handled all my warranty issues. Great job. Will definitely go back for any future issues.
8/20/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Don Hewlett Chevrolet Buick, INC.! We're glad you had such a wonderful experience with us! We look forward to your next visit! Take care!
GRANGER, TX
Richard H|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/21/2025
All of the Hewlett Chevrolet associates are very proficient and knowledgeable. They not only streamline the acquisition of a vehicle but they also continue to support you through entire ownership of the vehicle.
JEFFREY SAWISCH
8/22/2025
We're glad to hear you found our staff was very proficient and knowledgeable! Thank you again for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again.
ROUND ROCK, TX
Angela K|2026 Chevrolet Equinox
Confirmed Sales Customer
8/22/2025
This was by far the best car buying experience I have ever had. My sales person, Ace, was so patient and attentive to all of my questions and concerns. Tyler, from finance, was also amazing. Ace made sure all of my questions were answered to my satisfaction and he helped me get to the price point I was looking for. I couldn’t have been happier with my experience.
ACE CONNELL
8/23/2025
Hi, thank you for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
AUSTIN, TX
Charles C|2018 Chevrolet Colorado
Confirmed Service Customer
8/22/2025
Quick in and quick out. I was in a time crunch and the service rep took care of me.
8/23/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
ROUND ROCK, TX
Martin L|2025 Buick Envista
Confirmed Service Customer
8/25/2025
Super professional and efficient - very pleased with speed of service and interactions with staff
8/27/2025
Hello, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
LEANDER, TX
John K|2025 Chevrolet Equinox EV
Confirmed Sales Customer
8/25/2025
.
VICTOR SANCHEZ
8/27/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
SAN ANTONIO, TX
Arwyn O|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
8/21/2025
Great!
8/22/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
GEORGETOWN, TX
Jessica J|2025 Buick Enclave
Confirmed Sales Customer
8/22/2025
I came in and worked with Logan back in June got a beautiful 2025 enclave but unfortunately someone red a red light and totaled it just a couple weeks ago! I returned back and saw Logan again, he made the process so easy especially since the total loss has been completed he was still able to help me get a new enclave. Highly recommend him, the don hewlett family and the new enclaves! It quite literally saved my life! Highly recommend these guys though, have always done business with covert and it’s never been great but Logan should us what service should be like and we promised we’d be back, just didn’t realize it would be so soon! Grateful for him and don hewlett!
LOGAN GEISINGER
8/23/2025
Hi, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
LEANDER, TX
Joseph I|2025 Chevrolet Equinox EV
Confirmed Sales Customer
8/23/2025
Good buying experience.
ANTHONY WHITMIRE
8/24/2025
Hi, thank you so much for the positive review! Congratulations on your new vehicle, Joseph! We sincerely value your business and look forward to your next visit!
GEORGETOWN, TX
Derron P|2020 Chevrolet Corvette
Confirmed Service Customer
8/25/2025
My customer service representative was outstanding, I believe his name is Drey. He confirmed my tire still had a complete warranty and needed to be replaced which did expeditiously. My situation was handled quickly, professionally and courteously. I appreciate a job well done.
8/27/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for leaving us this response!
ROUND ROCK, TX
Michael B|2025 Buick Envision
Confirmed Sales Customer
8/25/2025
Easy going. no pushing certain cars, services or addons. let me see what I wanted. Answered the questions that they could without deflecting. Overall easy buying experience.
ANDRES DUARTE
8/26/2025
Hi, we are very happy we could provide you with a positive experience! Our staff is committed to providing each of our clients with the best automotive experience. Congratulations on your new vehicle, Michael! We look forward to helping again in the future. Take care!
GEORGETOWN, TX
Adrian R|2023 Chevrolet Silverado 1500
Confirmed Service Customer
8/26/2025
Tanya was OUTSTANDING! Excellent customer service, patience, and kindness. She alone is a reason I will continue to be a customer at - and will continue to refer my friends and family to - DH Chevy.
8/27/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
HUTTO, TX
Michael V|2014 Chevrolet Corvette
Confirmed Service Customer
8/26/2025
Quick and easy!
8/27/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
PFLUGERVILLE, TX
Gabino H|2017 Chevrolet Cruze
Confirmed Service Customer
8/26/2025
Very nice, clear communication through out and lower than quoted.
8/27/2025
Hi, we are very happy we could provide you with a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
PFLUGERVILLE, TX
Learhea V|2019 Chevrolet Traverse
Confirmed Service Customer
8/28/2025
I appreciate Don Hewlett's communication model. The timely texts and telephone calls with service updates is always reassuring. This is in stark contrast to Scoggin-Dickey Chevrolet in Lubbock, TX between February and April, 2025. They had my vehicle for 13 weeks for a warranty engine replacement and there was absolutely zero pro-active communication the entire time. One of the worst customer service experiences I have ever had. Don Hewlett does it right and should be held up company wide as an example.
8/28/2025
Well hey there Learhea Verett! Thank you for your recent visit to Don Hewlett Chevrolet-Buick. We realize you have a choice of where to spend your vehicle dollars and we are certainly proud to have earned your business. Please call on us the next time we can provide this same level of professional, caring vehicle support for you or your family. We hope you have a great day! The Hewlett Customer Care Team
GEORGETOWN, TX
Eduardo Z|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/31/2025
Friendly and accommodating
ANDRES DUARTE
9/2/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PFLUGERVILLE, TX
Gerald L|2025 Chevrolet Trax
Confirmed Service Customer
9/1/2025
Thanks to the unmatched professionalism and outstanding customer service, I am completely satisfied with my experience at Don Hewlett Chevrolet Buick in Georgetown. The waiting area provided me the opportunity to catch up on some work while the Service Advisor and staff took care of my vehicle. I not only purchase my vehicles to Don Hewlett, but I also take them there for service as well. Thank you !!
9/1/2025
Well hey there Gerald Lorance! Thank you for your recent visit to Don Hewlett Chevrolet-Buick. We realize you have a choice of where to spend your vehicle dollars and we are certainly proud to have earned your business. Please call on us the next time we can provide this same level of professional, caring vehicle support for you or your family. We hope you have a great day! The Hewlett Customer Care Team
LIBERTY HILL, TX
Tracy B|2018 Chevrolet Tahoe
Confirmed Service Customer
9/2/2025
Paul always provides excellent, reliable and friendly service. I appreciate all that he does to help in any situation.
9/3/2025
Thank you for your kind words! We’re thrilled to hear that our staff has earned your trust and continues to provide excellent service. We truly appreciate your continued support. If you ever need anything, we’re always here to help!
ROUND ROCK, TX
Blake R|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
8/25/2025
The salesperson was outstanding. Same with the finance office.
LINDA WOLOVICH
8/26/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!
GEORGETOWN, TX
Kent E|2023 Chevrolet Traverse
Confirmed Service Customer
8/27/2025
Very professional!
8/28/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
ROUND ROCK, TX
Christopher H|2011 Chevrolet Corvette
Confirmed Service Customer
8/27/2025
The staff kept me update pertaining to the diagnostics and game plan to fix my vehicle. Thank you
8/28/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GEORGETOWN, TX
Alex M|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
9/1/2025
The service advisor was great to work with. She was professional, knew what she was talking about and was very helpful.
9/2/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
AUSTIN, TX
Karen D|2025 Chevrolet Blazer
Confirmed Sales Customer
9/8/2025
They are great! Jeff is very thorough! He went above and beyond helping find just the right!!
JEFFREY SAWISCH
9/9/2025
Thank you for the awesome feedback! We're so glad to hear that our staff went above and beyond to assist you. We’ll be sure to pass along your kind words and look forward to continuing to assist you with all your future vehicle needs!
LAGO VISTA, TX
Martyn B|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
9/11/2025
Everything went well on this visit.
9/12/2025
Hi there, thank you so much for your positive comments about Don Hewlett Chevrolet Buick, INC.! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
GEORGETOWN, TX
Pam H|2019 Chevrolet Cruze
Confirmed Service Customer
9/11/2025
When Saturn went out of business in 2010 I started taking my cars to Don Hewlett and have never been unhappy with their service. My Service Rep Ashleigh Fleener was excellent to work with!! Everyone at the dealership is friendly and very helpful. I live in central Austin but drive to Georgetown because Don Hewlett is the best & worth the drive !!!! I love that they have the Express Oil Change Center it is so lovely to be able to just drive up & get their service without having to make an appointment !!!! Thanks so much Don Hewlett for all the years of service you have given me !!!!
9/12/2025
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again. Take care, Pam!
AUSTIN, TX
Michael M|2025 Chevrolet Silverado 1500
Confirmed Service Customer
9/8/2025
Great customer service
9/9/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
ROCKPORT, TX
Pamela M|2016 Chevrolet Corvette
Confirmed Service Customer
9/10/2025
The problem with my vehicle was diagnosed and parts ordered and received sooner than expected. The shuttle to and from the dealership was very convenient. Jadon kept me updated regarding the repairs and worked with my warranty company to get the repairs covered.
9/11/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Don Hewlett Chevrolet Buick, INC.
GEORGETOWN, TX
Robert T|2015 Buick Enclave
Confirmed Service Customer
9/11/2025
quick
9/12/2025
We're glad everything was completed quickly and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
GEORGETOWN, TX
Mark M|2012 Chevrolet 1500 Silverado
Confirmed Service Customer
9/11/2025
Wait time for a shuttle was 45 minutes. I had called ahead since I needed to get back pretty quick with a sick wife. They said no problem they would get a uber if need be. Complimentary wash was listed but not done. I'm assuming they did all the other work.
9/12/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
AUSTIN, TX
David Y|2016 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/12/2025
They are always kind and explain everything including pricing before any additional work is performed.
9/13/2025
We’re delighted that our team’s transparency and kindness stood out to you! Clear communication and care are what we aim for, and we look forward to your next visit.
CEDAR PARK, TX
Luis H|2024 Chevrolet Colorado
Confirmed Service Customer
9/14/2025
I had a great experience as the quick lube service and the maintenance service center. At the quick lube, everyone was very professional and fast. I was in and out in no time. At the service center, I was met with smiling faces and a willingness to help. My Colorado was suffering from a coolant leak, Tanya, a service advisor, took my vehicle in and the service technicians were able to get my truck fixed in one day! Once the maintenance was complete, Tanya contacted me right away and let me know everything was complete. Truck was cleaned and taken care of like it was theirs.
9/15/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
PFLUGERVILLE, TX
Matthew S|2022 Chevrolet Bolt EUV
Confirmed Service Customer
9/15/2025
Great service. Highly recommend Hewlett Chevy!
9/16/2025
We're so glad we could provide you with a positive experience! Your recommendation means a lot to us, and we're thrilled to have earned it. Have a wonderful day!
AUSTIN, TX
Mitchell G|2026 Chevrolet Equinox
Confirmed Sales Customer
9/15/2025
Everything went very well, and I had a great time working with Shawn Wilson!
SHAWN WILSON
9/16/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
LEANDER, TX
Christopher C|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
9/15/2025
I had a great experience, and the dealership was very helpful throughout the process of purchasing my new truck.
VICTOR SANCHEZ
9/16/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
HUTTO, TX
John B|2022 Chevrolet Bolt EUV
Confirmed Service Customer
9/17/2025
Service was excellent.
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ROUND ROCK, TX
Francis C|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
9/17/2025
Super, as usual!
9/18/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SALADO, TX
Patricia G|2020 Chevrolet Trax
Confirmed Service Customer
9/20/2025
Everyone we talked to was very friendly and helpful. We have been going to the dealership for anything that pertains to our vehicle.
9/21/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best wishes, Don Hewlett Chevrolet Buick, INC.
LIBERTY HILL, TX
Christopher H|2023 Chevrolet Corvette
Confirmed Service Customer
9/20/2025
I had my 2017 Corvette serviced with DH Chevy since moving from Carrollton, TX to Georgetown, TX and I have always been pleased with anyone I have come in contact with. I dealt with David Ceja on 9/15/25, Jadon Henderson on 9/17/25 and they are awesome. Honestly, DH Chevy does a great job training their staff to be attentive to any customer in their service department of dealership. Trinity Van Engen in Accessories is also very knowledgeable and friendly.
9/21/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GEORGETOWN, TX
Ezequiel Z|2016 Chevrolet Malibu
Confirmed Service Customer
9/20/2025
Kaitlynn was great! She provided great customer service, and constantly communicated with daily updates and statuses regarding the my vehicle. She was attentive, patient, and informative from the beginning to end. Edwin was great during checking in my vehicle, however, due to my vehicle being a hybrid it was referred to Kaitlynn. Edwin was also informative and attentive. Rob Elliot the mechanic was also helpful! He offered to ride with me to troubleshoot the car and was able to figure it out. His process was amazing! I cannot thank the staff enough during this process. Many thanks!
9/21/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Don Hewlett Chevrolet Buick, INC.
AUSTIN, TX
Vanessa C|2024 GMC Yukon
Confirmed Service Customer
9/15/2025
Cedric got me in and out within about 30 minutes for an oil change and tire rotation and I was able to pay with my gm rewards.
9/16/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
GEORGETOWN, TX
Andrew P|2023 Chevrolet Silverado 1500
Confirmed Service Customer
9/16/2025
Good service
9/17/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
GEORGETOWN, TX
Janet A|2024 Buick Enclave
Confirmed Service Customer
9/17/2025
Polite and informative customer service.
9/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GEORGETOWN, TX
Jeffrey D|2019 Chevrolet Trax
Confirmed Service Customer
9/17/2025
My service advisor Kaitlyn was great! She kept me updated and gave follow up times. I never had to call for an update. She also clearly explained the estimate for the repairs.
9/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
PFLUGERVILLE, TX
Susan O|2025 Chevrolet Equinox
Confirmed Service Customer
9/18/2025
Jacob was excellent. Professional, friendly and patient with my many questions.
9/19/2025
Hi, thank you for your kind review; we are happy to pass along your comments to our staff here at Don Hewlett Chevrolet Buick, INC.! We hope to be of service to you again in the future. Take care!
GEORGETOWN, TX
James B|2024 Chevrolet Colorado
Confirmed Service Customer
9/19/2025
The service was excellent and fast.
9/20/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GEORGETOWN, TX
Brett B|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/23/2025
Excellent service
9/24/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
GEORGETOWN, TX
Nicole L|2025 Chevrolet Silverado 2500HD
Confirmed Sales Customer
9/23/2025
Honestly the first time I came in it sucked! I’ve bought a lot of cars and don’t like to play the games. Wasn’t happy left and bought some where else. Also I do not like the way when you call in you talk to one person then they send you to someone else then a sales person! Just send me straight to the sales person. 2nd times around I told that the the manager after they transferred me from the Internet sales person. I told him give me someone good . I got Roy. He was great and made my 2nd time around much better. Even made a friend:) thanks
REFUGIO MARTINEZ
9/24/2025
Hi, your feedback and high star rating mean a lot to us. We appreciate you taking the time to leave us this review. Thanks again for taking the time to leave us this information about your recent visit. Take care!
LEANDER, TX
Mathew G|2024 Chevrolet Silverado 1500
Confirmed Service Customer
9/23/2025
No appointment but they got me right in for an oil change and 30K mile maintenance. I was in and out in less than an hour.
9/24/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon! Please don't hesitate to reach out to us if there's anything more we can do!
GEORGETOWN, TX
John H|2025 Chevrolet Tahoe
Confirmed Service Customer
9/23/2025
Everyone at the dealership was very nice and helpful
9/24/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon! We sincerely value your business and look forward to your next visit!
PFLUGERVILLE, TX
Michael A|2025 Chevrolet Silverado 1500
Confirmed Service Customer
9/27/2025
even though it was the first of its kind, they stuck with it and figured it out and went above and beyond
9/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SALADO, TX
Judy K|2019 Chevrolet Equinox
Confirmed Service Customer
9/27/2025
Car was in for over 1 week. Difficult to duplicate the problem. Once it was identified, it was a quick fix.
9/28/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
CEDAR PARK, TX
Chuck G|2019 Chevrolet Colorado
Confirmed Service Customer
9/27/2025
Everything was fast and efficient. Michelle Weaver was very helpful and explained all work done or should be done.
9/28/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GEORGETOWN, TX
Yaro M|2024 Chevrolet Trax
Confirmed Service Customer
9/29/2025
Great service and overall experience, the advisor was able to resolve a 12 month old issue with the speaker system!
9/30/2025
We’re delighted the advisor was able to resolve your 12-month speaker system issue! Great service and a smooth experience are exactly what we aim to deliver, and we’ll be ready to provide that same care on every visit.
ROUND ROCK, TX
Larry C|2026 Chevrolet Trax
Confirmed Sales Customer
10/6/2025
I went into the dealership with no intentions on getting into a new vehicle because I was turned down so many times before. My car was literally falling apart. When Derrick Evan's approached me, he listened to all my requests about the only vehicle I had in mind. Once I determined that vehicle was not actually for me, he came along to test drive 6 more additional vehicles until I finally said ‘what about this one’. He made sure to communicate my payment request to the finance manager and with no hesitation he achieved all my requests and payment! He did a phenomenal job.
DERRICK EVANS
10/7/2025
Wow, we're glad you had such a wonderful experience with us! Our staff is committed to providing each of our clients with the best automotive experience. Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Best wishes, Don Hewlett Chevrolet Buick, INC.
DICKINSON, TX
Steven E|2017 Chevrolet Colorado
Confirmed Service Customer
9/29/2025
Quick and easy and clean.
9/30/2025
Quick, easy, and clean—that’s the recipe for a stress-free visit, and we’re thrilled you had just that. We hope every return trip feels just as effortless!
AUSTIN, TX
Charles C|2025 Chevrolet Colorado
Confirmed Service Customer
9/29/2025
My first service and was pleasantly surprised. Great job!
9/29/2025
Hello Charles Steven Carlson & Welcome to the Don Hewlett Chevrolet Buick family! We realize you have a choice of where to seek product support for your vehicle, and that's why we're so proud to have earned this opportunity. Please call on us the next time we can be of assistance to you, your family or place of business. Take care & Stay safe! The Hewlett Customer Care Team
GEORGETOWN, TX
Thomas K|2024 Chevrolet Blazer EV
Confirmed Service Customer
10/1/2025
Service staff great
10/1/2025
Well hey there Thomas King - With a glowing review like that you just made our week! We know everyone is so busy these days, so it means a lot when one of our valued guests shares positive feedback when they feel we've earned it. In response, we pledge to deliver this same level of professional, friendly vehicle support on your next visit as well. Thanks again for your business and for sharing that little bit of sunshine. We hope you have a wonderful day! The Hewlett Customer Care Team
LAKEWAY, TX
Richard W|2026 Chevrolet Suburban
Confirmed Sales Customer
10/1/2025
We were greeted with friendly smiles and genuine friendship. We felt like we had been friends for a long time. The staff went above and beyond to make us comfortable and were eager to make our car-buying experience painless. Our salesman, Charles, and Financial managers, Britt, and Tyler gave us comfort and treated us like family.
ANTHONY WHITMIRE
10/1/2025
Well hey there Mr. Wagner! Thank you for your recent vehicle purchase from Don Hewlett Chevrolet-Buick. We realize you have a choice of where to spend your vehicle dollars and we are certainly proud to have earned your business. Please call on us the next time we can provide this same level of professional, caring vehicle support for you or your family. We hope you have a great day! The Hewlett Customer Care Team
GEORGETOWN, TX
Charlotte P|2022 Buick Enclave
Confirmed Service Customer
10/5/2025
Always professional an courteous.
10/6/2025
Hi, thank you for taking the time to leave a review for us at Don Hewlett Chevrolet Buick, INC.! We're looking forward to your next visit!
ROUND ROCK, TX
George H|2018 Chevrolet Equinox
Confirmed Service Customer
10/6/2025
Cedric and his team resolved our problem with efficiency and courtesy.
10/7/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
LIBERTY HILL, TX
David R|2023 Buick Envision
Confirmed Service Customer
10/7/2025
I received a text message that the air pressure in the rear passenger side tire was low. I went to the service center and the tire was repaired in less than an hour. Excellent service probably saved me hours if the tire had gone flat.
10/8/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
ROUND ROCK, TX
Jeffrey H|2026 Chevrolet Traverse
Confirmed Sales Customer
10/8/2025
I had an excellent experience purchasing my new vehicle. The sales staff made the process very easy and quick.
DERRICK EVANS
10/9/2025
Congratulations on your new vehicle! We are very happy we could provide you with a positive experience! We want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
GEORGETOWN, TX
Gordon S|1998 Chevrolet C/K 2500
Confirmed Service Customer
10/10/2025
1998 pickup had too soft brake pedal. Don Hewlett fixed it to work like new! THNX!
10/11/2025
Hi, we're so happy we were able to help you out! Thank you again for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
ROUND ROCK, TX
Sandra H|2023 Buick Envision
Confirmed Service Customer
10/10/2025
good service
10/11/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
TAYLOR, TX
Billy Amp S|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
10/13/2025
Quick, easy and complete.
10/13/2025
Hello Singleton Family - Thank you for sharing these kind words about your recent experience at our Xpress Oil Change Plus vehicle maintenance center. We value your business and pledge to provide this same level of friendly, professional vehicle support the next time you need our assistance. Take care & Stay Safe! The Hewlett Customer Care Team
GEORGETOWN, TX
Monika H|2024 Chevrolet Equinox EV
Confirmed Service Customer
10/13/2025
I am always satisfied with the services provided by Don Hewlett, people are very helpful, friendly, looking after you in every way possible. Thank you all!!! And thats why I only come here with my Chevy!!!
10/13/2025
Well hey there Monika Hawkins - Thank you so much for these kind remarks and for continuing to put your trust in Don Hewlett Chevrolet Buick! Our team works hard each day to provide the best possible experience for our guests, and it means a lot when we receive positive feedback in this way. Thanks again for continuing to choose our dealership as your preferred vehicle support center. Please call on us the next time we can provide this same level of professional, friendly assistance for you, your family or place of business. Take care & be safe out there! The Hewlett Customer Care Team
GEORGETOWN, TX
William B|2022 Chevrolet Traverse
Confirmed Service Customer
10/13/2025
Friendly people and excellent service!
10/13/2025
Well hey there Mr. Barber! Thank you for your recent visit to Don Hewlett Chevrolet-Buick. We realize you have a choice of where to spend your vehicle dollars and we are certainly proud to have earned your business. Please call on us the next time we can provide this same level of professional, caring vehicle support for you or your family. We hope you have a great day! The Hewlett Customer Care Team
AUSTIN, TX
Charles M|2026 Chevrolet Colorado
Confirmed Sales Customer
10/15/2025
In and out within 5 hours
ANTHONY WHITMIRE
10/16/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
KILLEEN, TX
Beth N|2017 Chevrolet Camaro
Confirmed Service Customer
10/8/2025
Quick and thorough and friendly
10/9/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
HUTTO, TX
Mitch G|2020 Chevrolet Equinox
Confirmed Service Customer
10/8/2025
Shawn was very helpful!
10/9/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
LEANDER, TX
Salvador H|2026 Buick Encore GX
Confirmed Sales Customer
10/17/2025
The salesman was great very patient.
AARON ACOSTA
10/18/2025
Thank you for sharing your experience! It’s wonderful to know that our team made everything easy and straightforward for you. We’re here for you anytime you need us!
BELTON, TX
Ranzy K|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
10/17/2025
Always pleased with their customer service
10/18/2025
We’re so glad you’re always pleased with our customer service! Making every visit positive and welcoming is what we strive for. Please don’t hesitate to reach out if there’s anything additional we can do for you.
LIBERTY HILL, TX
Robert M|2024 Chevrolet Silverado 1500
Confirmed Service Customer
10/17/2025
Dropped my truck off for an oil change, tire rotation, and recall service. I showed the service advisor a $99 coupon from the website, but when I picked it up later that day, I was charged $127. I didn’t notice the difference until I got home. The tire pressure also wasn’t adjusted, which makes me question whether the tires were actually rotated. On a positive note, the courtesy shuttle driver was excellent.
10/17/2025
Hello Mr. Marler - Thank you for your recent visit to the Don Hewlett Chevrolet Buick service department. We're sorry to learn from your comments that we apparently failed to provide the discount associated with the presented coupon. Please be expecting a call from your service advisor to address your concerns and have these charges corrected. Thanks again for your business and we hope you have a great weekend! The Hewlett Customer Care Team
AUSTIN, TX
Michael M|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/17/2025
Kathy was wonderful
10/18/2025
Kathy will be delighted to hear your feedback! Providing wonderful service is what we strive for, and we’re thrilled it made a positive impact on your visit. We’re here for you anytime you need us!
ROCKPORT, TX
Gary S|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/19/2025
cedric was great
10/20/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
LEXINGTON, TX
Carole L|2011 Buick Enclave
Confirmed Service Customer
10/20/2025
The body shop personnel were courteous and professional. They did a good job replacing the missing panel on my Enclave.
10/21/2025
We truly appreciate your feedback! It’s great to hear that our body shop team handled your repair professionally and that you’re happy with the results. We’ll be ready to deliver the same courteous, quality service anytime you need us again!
AUSTIN, TX
Larry Y|2023 Chevrolet Corvette
Confirmed Service Customer
10/16/2025
Great
10/17/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
LIBERTY HILL, TX
John D|2025 Chevrolet Tahoe
Confirmed Sales Customer
10/16/2025
A pleasant purchasing experience
ANTHONY WHITMIRE
10/17/2025
Congratulations on your new vehicle! We appreciate your feedback. Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day.
HEWITT, TX
Travis S|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
10/16/2025
Michelle, service tech was wonderful, very helpful,
10/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ROUND ROCK, TX
Jose V|2020 Chevrolet Camaro
Confirmed Service Customer
10/17/2025
Good service prices, the staff is really professional, I like the complementary car
10/18/2025
We’re glad to hear you enjoyed the professional service and appreciated the complementary touches! Making every visit smooth and pleasant is what we aim for. Wishing you a fantastic day!
GEORGETOWN, TX
Glenn G|2026 Chevrolet Tahoe
Confirmed Sales Customer
10/20/2025
Shawn Wilson was extremely helpful in selecting and purchasing our new 2026 Tahoe LT.
SHAWN WILSON
10/21/2025
Thank you for the kind words about Shawn! We’re glad he could make selecting and purchasing your 2026 Chevrolet Tahoe LT a pleasant and seamless process. Here’s to many happy miles ahead in your new vehicle!
ROUND ROCK, TX
Patrick D|2014 Chevrolet Equinox
Confirmed Service Customer
10/20/2025
Was told it could take 3 hours but was done just over an hour.
10/21/2025
We’re so happy to hear we beat the estimated time! Finishing your service in just over an hour when you expected three is exactly the kind of efficiency we aim for. We’ll be ready to deliver that same prompt, professional care whenever you return!
PFLUGERVILLE, TX
John W|2025 Chevrolet Trailblazer
Confirmed Service Customer
10/21/2025
Received service I expected
10/23/2025
Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out!
LEANDER, TX
Nathan S|2026 Chevrolet Traverse
Confirmed Sales Customer
10/22/2025
My vehicle was delivered dirty. It has 2 broken parts. One was fixed. The other I was told was fixed but it wasn’t. I paid for the window tinting. When I picked my vehicle up it had smears across the entire windshield. My new mats I purchased were all scuffed up.
NICOLAS RAMIREZ
10/23/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
SALADO, TX
Deanna F|2026 Buick Encore GX
Confirmed Sales Customer
10/23/2025
The Hewlett family is first class. I wouldn’t purchase an automobile anywhere other than Don Hewlett “TRUE”. Wonderful people.
CHRISTINA GOFORTH
10/23/2025
Well hey there Mrs. Fate - Thank you so much for these kind remarks and for continuing to put your trust in Don Hewlett Chevrolet Buick! Our team works hard each day to provide the best possible experience for our guests, and it means a lot when we receive positive feedback in this way. Thanks again for continuing to choose our dealership as your preferred vehicle support center. Please call on us the next time we can provide this same level of professional, friendly assistance for you or your family. Take care & be safe out there! The Hewlett Customer Care Team
MEADOWLAKES, TX
Glenn M|2025 Chevrolet Colorado
Confirmed Service Customer
10/23/2025
Just great customer service
10/24/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
ROUND ROCK, TX
Scott W|2023 GMC Acadia
Confirmed Service Customer
10/28/2025
Quick, efficient and friendly! They helped me redeem my points for my maintenance service also. Thanks!
10/29/2025
We're glad everything was completed quickly, efficiently, with friendly service, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
LEANDER, TX
Jerry D|2017 Buick Envision
Confirmed Service Customer
10/28/2025
Professional.
10/29/2025
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
GEORGETOWN, TX
Johnathon H|2026 Chevrolet Traverse
Confirmed Sales Customer
10/29/2025
Went as planned. Great interactions and successful transaction.
CARLOS GUTIERREZ
10/29/2025
We’re happy to hear everything went as planned! Great interactions and a successful transaction are exactly what we strive for, and we look forward to making your next visit just as smooth and enjoyable.
CEDAR PARK, TX
Richard H|2025 Chevrolet Silverado 1500
Confirmed Service Customer
10/30/2025
Customer service was excellent at all levels and everything was done to my satisfaction A shout out for Jeff Swisch. He was my initial sales associate and has made himself available for all my questions and needs long after the purchase of the vehicle. He was a reason I made an initial and a second purchase from Hewlett Chevolet.
10/31/2025
Jeff and the team will be thrilled to hear your feedback! We’re delighted he has continued to provide support even after your purchase, and we’re honored you’ve made multiple purchases with us. Thank you for your trust, and we look forward to assisting you with all your future vehicle needs—wishing you a fantastic day!
ROUND ROCK, TX
Bill N|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
10/30/2025
Tanya did a great job of helping me out without a formal appointment.
10/31/2025
Tanya will be thrilled to hear your kind words! We’re glad she could assist you seamlessly even without a formal appointment. Thank you for choosing us, and we look forward to helping you again anytime—please don’t hesitate to reach out if there’s anything additional we can do!
JARRELL, TX
Elaine G|2019 Chevrolet Tahoe
Confirmed Service Customer
10/31/2025
Don Hewlett has always been my go to dealer. The employees are friendly and considerate of my needs.
11/1/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
ROUND ROCK, TX
Thomas T|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
11/1/2025
The service is always great
11/2/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
PFLUGERVILLE, TX
James G|2025 Buick Enclave
Confirmed Sales Customer
10/20/2025
It was great
ANTHONY WHITMIRE
10/21/2025
Thank you for sharing that your experience was great! Simple and positive feedback like yours keeps our team motivated. We look forward to making your next visit even better!
LIBERTY HILL, TX
Martyn B|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
10/22/2025
Came in for my Transmission service, it all went very smoothly
10/23/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GEORGETOWN, TX
Janet M|2011 Chevrolet Cruze
Confirmed Service Customer
10/23/2025
Will was a great service advisor. He told me what would happen ad kept me informed. Friendly.
10/24/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
GEORGETOWN, TX
Michael H|2022 Chevrolet Tahoe
Confirmed Service Customer
10/24/2025
The friendly folks at Don Hewlett Chevrolet Buick always take good care of our family vehicles. We trust them to keep our kids and grandkids safe on the road!
10/25/2025
Hi, we appreciate your positive review about your recent experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
GEORGETOWN, TX
Charles F|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
10/27/2025
scheduled, no loaner so got me in and out within a reasonable agreed timeframe.
10/4/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CEDAR PARK, TX
Jane O|2026 Buick Enclave
Confirmed Sales Customer
10/27/2025
Nico and Noemi were both very helpful and friendly. They made the experience as good as a car-buying experience can be.
NICOLAS RAMIREZ
10/28/2025
Thank you for highlighting some of our team members who helped make your experience a great one! We truly value your business and look forward to welcoming you again soon.
AUSTIN, TX
Ronald D|2025 Chevrolet Colorado
Confirmed Sales Customer
10/31/2025
Sales & Leasing Rep Linda Wolovich was great. She helped me trade in two used vehicles and drive off with a 2025 Chevrolet Colorado Z271.
LINDA WOLOVICH
11/1/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Don Hewlett Chevrolet Buick, INC.! We sincerely value your business and look forward to your next visit. Take care!
GEORGETOWN, TX
Pete C|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/31/2025
Easy peezy
11/1/2025
Hello, we are glad we could help! We hope to be of service to you again in the future. Take care!
ROUND ROCK, TX
Rick H|2023 Chevrolet Silverado 1500
Confirmed Service Customer
11/5/2025
Jose was my Service Writer and he understood my questions and concerns for the Safety Recall on my truck. All DH staff were polite and knowledgeable, and the shuttle rides to and from home helped me out greatly.
11/5/2025
We’re delighted to hear that Jose and the Don Hewlett Chevrolet Buick staff provided the attentive and knowledgeable care you deserve, especially for something as important as a safety recall. We’re glad the shuttle service made things easier too! We’ll always go the extra mile to keep you safe and supported—every drive, every visit.
LIBERTY HILL, TX
Hector H|2023 Chevrolet Tahoe
Confirmed Service Customer
11/3/2025
Great service and friendly people.
11/3/2025
We’re so glad you found our service great and our team friendly! That combination is exactly what we aim for, and we’ll be ready to deliver it again on your next visit.
CEDAR PARK, TX
Hugo V|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
11/5/2025
Excelente servicio. Muy amables
11/5/2025
Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble!
Florence, TX
Randall B|2015 Chevrolet 1500 Silverado
Confirmed Service Customer
11/6/2025
Came in for routine maintenance, at checkout the pricing I was quoted earlier was not the price that was originally charged, over $130 increase for belts. Was told it was because of tariffs, don't think price of that was that high. Service manager did step in and adjusted the price to a manageable number. I also had a Oil change performed which comes with the tire rotation. I asked if the rotation was done and was told yes. I mark my wheels to make sure of that and when I was leaving I noticed that a rotation had not been done. I mention that to my advisor who goes to check and comes back to tell me it wasn't done because the lug nuts were rounded or swollen. Well that is the first thing is that I was not informed that rotation was not performed and had I not marked my tires I would have left thinking it had been done. Second thing is the lug nut design, how STUPID can that be to have a design that could leave you stranded on the road because you can't get a lug nut off. Throw on top to replace them at the dealer is $500 which is a total rip off. It is the service and engineering like this that makes me wonder if I will by a GM product ever again.
11/7/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
AUSTIN, TX
Leroy O|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
11/7/2025
Went in to get an inspection/emissions test. Thought I would be in and out. Had to wait as if I was in line to get an oil change. Waited 1 hour 30 minutes
11/8/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
GEORGETOWN, TX
Joey M|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
11/8/2025
Jeff did an excellent job of keeping me updated throughout the entire process.
11/9/2025
Thank you so much for sharing your experience! We’re glad to hear that Jeff kept you well-informed throughout the process—communication is something we take great pride in. We’ll be sure to pass your kind words along to him. Here’s to many more smooth visits ahead, and we can’t wait to assist you again soon!
GEORGETOWN, TX
Mara H|2017 Chevrolet Cruze
Confirmed Service Customer
11/9/2025
Joey Bayon saved me as a customer of Don Hewlett. After a bad experience with an oil change at Xpress Service turned worse, I spoke to Joey who took the lead with all of the issues I had experienced. I brought my vehicle in, asked for Joey, who put his best tech on my vehicle to diagnose any & all issues. Not only did they find the problem, but Joey was 100% transparent about it being on them. He took full accountability and went above & beyond to ensure all issues were corrected the same day. He also made sure to be the one to test drive my vehicle, so that he could personally communicate to me that all was now well. I've been in the service industry in some shape or form my entire working life and Joey showed me that great customer service still does exist. Don Hewlett is lucky to have him!!
11/10/2025
What an incredible review — thank you for sharing your experience with Joey! His honesty, accountability, and commitment to making things right truly embody the kind of service we strive to deliver every day. We couldn’t agree more — we’re very lucky to have him on our team! We’re grateful for your continued trust and look forward to showing you that great customer service is alive and well every time you visit.
JARRELL, TX
Steven B|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/10/2025
Personnel were very cordial upon arrival. Long wait for service completion. Grease spots on steering wheel when completed.
11/10/2025
Hello Steven - Thank you for your recent visit to our Xpress vehicle maintenance department. We're sorry to learn that the requested services on this day took a bit longer to complete than originally anticipated. For an frustrations or inconvenience this may have caused, we will apologize. Please know that we certainly appreciate your business and we're confident that the next time you engage our dealership for vehicle support you will once again experience our best. Be safe out there! The Hewlett Customer Care Team
MARBLE FALLS, TX
Patricia E|2018 Chevrolet Colorado
Confirmed Service Customer
11/10/2025
Always fast & efficient work done that I can trust completely!
11/11/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
LAGO VISTA, TX
Rose M|2026 Chevrolet Blazer
Confirmed Sales Customer
11/13/2025
We worked with Roland Hampton and we were very pleased. He was down to earth and knew everything about the product he is selling. We will definitely recommend him to all of our family and friends. Roland is very much an asset to Hewlett Chevrolet.
ROLAND HAMPTON
11/14/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ROUND ROCK, TX
Daniel S|2026 Chevrolet Tahoe
Confirmed Sales Customer
11/16/2025
Salesman Alberto and the Sales Manager was very helpful with the issue I had with my ID.me account and I was ultimately allowed to get the Military Appreciation GM discount. This is our second vehicle (2025 Corvette Stingray, 2026 Tahoe RST) purchased at the dealer in 1 year. Excellent dealership all around.
ALBERTO MALDONADO
11/17/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ROUND ROCK, TX
Troy S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/6/2025
I’ve been dealing with Don Hewlett for 40 years great people and dealership
PATRICK BASS
11/7/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
GEORGETOWN, TX
Thomas M|2026 Chevrolet Corvette
Confirmed Sales Customer
11/7/2025
I was disappointed in the delivery process. I came in on a Saturday and signed all the paperwork and communicated that I would pick up the vehicle on Tuesday (3 days to get it right). When I arrived, my salesperson was cleaning the wheels because the team out back did not do a good job. My assessment, your PDI process needs improvement if you want to wow a customer. That wasn't so bad, because a dedicate salesperson was attempting to correct the issue before I arrived. The next issue gave me pause and has me wondering about attention to detail and leadership of the organization. While going through orientation, I discovered a service light for the suspension system. The car was brought back to the shop (while I waited), diagnosed and a repair was made, or that is what I was told. The tells me the Pre Delivery Inspection process was not done or done poorly; both are unacceptable. I honestly thought that more care would be given to a vehicle of this cost and one of the prides of Chevrolet.
SHAWN WILSON
11/7/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
PFLUGERVILLE, TX
Lynn S|2023 Chevrolet Silverado 1500
Confirmed Service Customer
11/8/2025
Tanner was communicative and easy to work with.
11/9/2025
We really appreciate your feedback! It’s great to hear Tanner’s clear communication and easygoing approach made your experience a smooth one. We’ll be sure to pass your praise along to him—and we hope your next visit feels just as effortless from start to finish.
JARRELL, TX
William R|2024 Chevrolet Traverse
Confirmed Service Customer
11/14/2025
Will is amazing and always takes great care of our vehicles!
11/15/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
SALADO, TX
Michaela A|2026 Chevrolet Equinox
Confirmed Sales Customer
11/14/2025
Roland was a great salesman and made the experience great!
ROLAND HAMPTON
11/15/2025
Thank you for choosing Don Hewlett Chevrolet Buick, INC. as your first choice for all your automotive needs! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Don Hewlett Chevrolet Buick, INC.!
BUCHANAN DAM, TX
Anthony Y|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
11/19/2025
Went in to get my tires aligned after getting new ones.
11/20/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
ROUND ROCK, TX
Saida H|2025 Buick Envista
Confirmed Sales Customer
11/18/2025
It was truly great! I was able to go see a vehicle, finish the paperwork right away, and leave with a new one. It was one of the smoothest processes I’ve ever experienced at a dealership. Thank you!
SHAWN WILSON
11/19/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
AUSTIN, TX
Robert C|2018 Chevrolet Colorado
Confirmed Service Customer
11/18/2025
Quick, efficient service in the Xpress lane!
11/19/2025
We're glad everything was completed quickly, efficiently, and to your satisfaction! Thank you so much for your feedback! We hope you have a great day!
GEORGETOWN, TX
Stephany G|2018 Chevrolet Colorado
Confirmed Service Customer
11/20/2025
Upon arrival it took a while before a service advisor came out - there were three cars waiting for a while. And when my service agent approached (a semi-bald plump white guy), he was friendly. However, when I told him I was there for an oil change, but also had lights on for needing windshield washer fluid and the service engine light, he told me I would have to go to the other service side to address the engine light. Surprisingly, when my truck was ready, my engine light was gone, which I assumed and hoped would be the result of the oil change and completing the other multi-point inspections included in the oil change. Also, when I briefly returned to my truck to grab my jacket for the waiting room, I saw him fling open the door and hit the railing. He quickly looked up to see if anyone noticed, and seemed shocked to see me staring directly at him. He quickly looked to see if there was any damage, but never apologized to me. Honestly, I have had issues the last 3-4 visits I've had, but that day I didn't have the time to drive all the way to Temple or central Austin for service, hoping that maybe this visit would be better than the previous ones, and as usual I was underwhelmed. I pay a lot of money for poor service each time. My truck wasn't even driven through the car wash, which is supposed to be included in the service.
11/21/2025
Hello Stephaney - Thank you for your recent visit to our Xpress vehicle maintenance department. We're sorry to learn that you have concerns regarding this visit. For any inconvenience or frustrations this may have caused, we will apologize. Please be expecting a call from your Service Advisor - Mic helle Weaver - to discuss your concerns in more detail and make arrangement for any corrections deemed necessary. Please know that we certainly appreciate your business as well as you honest feedback. We will use your comments to improve our processes and personnel and are confident that the next time you engage our store for product support you will once again receive our best. Take care & be safe out there! The Hewlett Customer Care Team
LIBERTY HILL, TX
Michael F|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
11/21/2025
Very responsive and communicated well.
11/22/2025
We appreciate your responsive and attentive note—being communicative and keeping you informed is exactly what we aim for, and we’re glad it made your visit seamless.
ROUND ROCK, TX
Christopher S|2023 GMC Sierra 1500
Confirmed Service Customer
11/25/2025
Good communication. Efficient drop off and pickup. Quick turnaround
11/26/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
ROUND ROCK, TX
Chris B|2017 Chevrolet 2500HD Silverado
Confirmed Service Customer
11/21/2025
Jaydon was great and all I needed they knocked out in a day. Thanks
11/22/2025
We appreciate your straightforward and appreciative feedback—Jaydon and the team are glad to have completed all you needed in a day, making your service experience smooth and stress-free.
Leander, TX
Lynn S|2020 Chevrolet Equinox
Confirmed Service Customer
11/22/2025
Cedric did a great job taking care of us! He took the time to check our warranty and save us some significant money. Appreciate that he went above and beyond. So grateful to have such a great service department so close to home!
11/23/2025
Hi, we're so glad that we were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit!
GEORGETOWN, TX
Milton J|2025 Buick Envision
Confirmed Sales Customer
11/26/2025
We were ready to buy a new Buick to replace one of our Buicks. Charles set up an appointment for us to test drive the vehicle. He was very knowledgeable about the vehicle and thoroughly answered all our questions. The entire process was great with Brian assisting with accessories and Tyler assisting with finance. We experienced great service from all. We have purchased a number of vehicles from Don Hewlett and didn't even think about going to another dealership because of this extraordinary service.
ANTHONY WHITMIRE
11/27/2025
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
TAYLOR, TX
Marshall T|2020 Chevrolet Malibu
Confirmed Service Customer
11/26/2025
I came in for a state inspection and I was in and out of the dealership relatively fast. I was there for less than 30 minutes total. (Arriving to leaving)
11/27/2025
Hi, we're so happy we were able to help you out! Thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
AUSTIN, TX
Dylan P|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
11/28/2025
Aaron in sales was absolutely great to work with! He made it a very easy and stress free process. And the finance team was also fantastic to work with! 3rd vehicle purchase with Don Hewlett and will continue to do business with y’all in the future
AARON ACOSTA
11/29/2025
Our staff is committed to providing each of our clients with the best automotive experience! Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
LIBERTY HILL, TX
Stanley T|2025 Chevrolet Silverado 2500 HD
Confirmed Sales Customer
12/1/2025
Excellent experience from start to finish
SHAWN WILSON
12/2/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
LAMPASAS, TX
Gerald H|2024 Chevrolet Silverado 3500 HD
Confirmed Service Customer
12/1/2025
Service was good but longer than expected. Also did not want recalls performed but we’re done anyway.
12/2/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
RICHTON, MS
Richard R|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
12/1/2025
these Guys are great got me in and out Just want to Say Thank you Joey for always coming threw
12/2/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
DALE, TX
Greg L|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/1/2025
Edwin was a pleasure to deal with. Very professional and courteous.
12/3/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ROUND ROCK, TX
Kathryn G|2011 GMC Yukon XL
Confirmed Service Customer
12/3/2025
I had a blow out and had to be towed in. Tanya took very excellent care of me. However, at checkout we both forgot about the tire warranty, and it wasn't on the RO. Tanya said I can still get it within 30 days. I'm waiting for her to get that done, then everything about my service will be completed.
12/4/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
JARRELL, TX
Rex S|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/3/2025
Our family's 6th purchase from Don Hewlett.
ANTHONY WHITMIRE
12/4/2025
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. If you're ever in need of more help, please let us know!
AUSTIN, TX
Anthony P|2017 GMC Acadia
Confirmed Service Customer
12/4/2025
All services were provided as expected. Cost was excessive and the reccomendations were excessive and overpriced.
12/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
POPLAR BLUFF, MO
Chris S|2020 Chevrolet Colorado
Confirmed Service Customer
12/8/2025
Kaitlynn did a fantastic job getting my Colorado serviced in quick time
12/9/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GEORGETOWN, TX
Gerald S|2021 Buick Enclave
Confirmed Service Customer
12/11/2025
Quick Oil Change took over 2 hours as I waited in your lounge.
12/12/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
AUSTIN, TX
Shirley J|2024 Chevrolet Malibu
Confirmed Service Customer
12/12/2025
I felt a loyalty to the dealership due to my dad working for Comptons in the late 40s/early 50s. I regret my loyalty. My service writer has been wonderful but the remainder of the service is a huge disappointment and bad business. When i bring my car in next for what i hope is the final fix, will be the sixth time for the same problem. That is deplorable!! When the warranty is up, you won’t see me again. Studies show that, when a customer is satisfied, they MAY tell someone. But, when they are dissatisfied THEY TELL 14 people. I have already exceeded that number. The way you conduct business is no way to treat a customer. In the life of the Compton/Hewlett Dealership, I have purchased 3 cars.
12/12/2025
Hello Ms. Johnson - We're sorry to learn that you are currently experiencing intermittent radio function concerns on your vehicle. In reviewing the Service Notes we find where you have reported this concern to our dealership on only two occasions with the first round unfortunately being unsuccessful due to the problem not presenting itself during diagnostics or test drive cycles. The better news is that on this most recent service visit, our technician was able to reproduce this intermittent concern, order a replacement radio control head which has now arrived from GM. Please be expecting a call from your Service Advisor to coordinate a return visit to get this replacement radio installed. Please know that we certainly appreciate your business and stand ready to provide quality vehicle support when needed. Take care, be safe & Merry Christmas! The Hewlett Customer Care Team
LEANDER, TX
Ian V|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/2/2025
Delay after delay when getting the work looked into and done on my truck. Refused to see the issue that I was reporting and they kept attempting to make the issue something other than it was.
12/3/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
ROUND ROCK, TX
Deborah P|2017 Buick Enclave
Confirmed Service Customer
12/8/2025
Paul provided excellent customer service.
12/9/2025
Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
PFLUGERVILLE, TX
Morgan S|2026 Chevrolet Colorado
Confirmed Sales Customer
12/10/2025
Victor helped us find our perfect fit. He was patient, knowledgeable, and kind. He didn't push or come across as out for the dollar. He cared about our experience and concerns. Absolutely recommend! We loved the ability to help us find a great savings also!
VICTOR SANCHEZ
12/11/2025
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
HUTTO, TX
Rachel K|2018 Chevrolet Volt
Confirmed Service Customer
12/11/2025
My malfunctioning tire pressure sensor was diagnosed quickly and correctly replaced. In addition, the Express crew checked the car's systems and made sure it's ready for our upcoming trip. I appreciate the assurance that the car is in good shape to take on the road. Everyone I have dealt with at the dealership is well-trained, helpful, and pleasant. I'm happy to have discovered Don Hewlett Chevrolet's excellent service department.
12/12/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
AUSTIN, TX
Esperanza H|2019 Chevrolet Tahoe
Confirmed Service Customer
12/11/2025
Husband dropped off truck early in the morning. He said everybody was helpful and knowledgeable about what needed to be done on our Tahoe.
12/12/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
JARRELL, TX
Steven V|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/12/2025
People are very friendly that help you at the dealership
12/13/2025
We appreciate your kind words! It’s wonderful to hear our friendly team continues to make a positive impression.
PFLUGERVILLE, TX
Jonathan W|2024 Chevrolet Malibu
Confirmed Service Customer
12/13/2025
Chris, at Express Oil, was absolutely fantastic. He was incredibly helpful, polite, and made my experience easy. The two young ladies at the front desk were so nice and friendly. They made me feel comfortable, and the experience not so stiff.
12/14/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
JARRELL, TX
Scott W|2019 Chevrolet Camaro
Confirmed Service Customer
12/12/2025
Quick and efficient. nice people.
12/13/2025
We’re glad your experience was quick and efficient! It’s great to hear our team made a positive impression.
LEANDER, TX
Christopher H|2023 Chevrolet Corvette Stingray
Confirmed Service Customer
12/12/2025
Jadon Henderson and your entire staff are always attentive to me as a customer. Your dealership is generally very busy, yet your staff members, will stop from what they are doing and ask if I've been helped. When Jadon can't get to the phone, the team members always take the time to find out what the status is for my vehicle instead of passing me off to voicemail. Thank you for making me feel like a valued customer.
12/13/2025
Thank you for your thoughtful feedback! We’re thrilled Jadon and our team consistently make you feel valued, even during busy times. Your loyalty and kind words truly mean a lot to us.
GEORGETOWN, TX
Suanne C|2024 Buick Envista
Confirmed Service Customer
12/14/2025
I came to Hewlett after a decade at another dealership....due to their unparalleled customer service....ALL LEVELS, ALL COMPONENTS. After 3 purchases at Hewlett, that has not changed!
12/15/2025
Thank you for your kind words! We’re thrilled to hear that you’ve had consistently positive experiences with our team across all levels. We truly appreciate your loyalty and look forward to serving you in the future.
ROUND ROCK, TX
Tracy B|2018 Chevrolet Tahoe
Confirmed Service Customer
12/16/2025
Friendly and quick service.
12/17/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
ROUND ROCK, TX
Scott F|2019 Chevrolet Colorado
Confirmed Service Customer
12/17/2025
It's always a good experience. Fast, friendly service and a nice waiting area.
12/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GEORGETOWN, TX
Patricia J|2019 Chevrolet Traverse
Confirmed Service Customer
12/21/2025
Jeff was super knowledgeable, responsive and helpful
12/23/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ROUND ROCK, TX
Charlie P|2002 Chevrolet Silverado 1500
Confirmed Service Customer
12/21/2025
My annual service was extremely easy and service person was knowledgeable and professional.
12/23/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
LAGO VISTA, TX
Joe L|2025 Chevrolet Equinox
Confirmed Service Customer
12/21/2025
Very prompt and courteous svc personnel .
12/23/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
AUSTIN, TX
Walter K|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
12/23/2025
The expected time to run a diagnostic test on my vehicle was anticipated to be two days. Not only was the diagnostic test completed in one day but the repairs was also completed in one day.
12/24/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
PFLUGERVILLE, TX
Larry N|2026 Chevrolet Silverado 1500
Confirmed Sales Customer
12/15/2025
nice experience
ANTHONY WHITMIRE
12/16/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
BUCHANAN DAM, TX
Jessica L|2023 Chevrolet Traverse
Confirmed Service Customer
12/16/2025
Paul was amazing to work with! So kind and cheerful
12/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
ROUND ROCK, TX
Addison F|2025 Chevrolet Suburban 1500
Confirmed Service Customer
12/16/2025
Paul conrad ( service rep) is the best ! I tell him the problem and he listens! the mechanics fix it!
12/17/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GEORGETOWN, TX
Katherine W|2026 Buick Envista
Confirmed Sales Customer
12/17/2025
Derrick Evans and Noemi Armenta (and every other employee who walked by and spoke to us) were outstanding in their helpfulness. We hadn't planned to trade cars that day, but ended up doing so.
DERRICK EVANS
12/18/2025
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SALADO, TX
Suanne C|2026 Buick Envista
Confirmed Sales Customer
12/22/2025
Professional, responsive, excellent expertise in all areas/components of service
SHAWN WILSON
12/24/2025
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again!
ROUND ROCK, TX
Santiago R|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/25/2025
When I checked in, I was told the cost for the oil change and tire rotation was $119. When I went to pay, the bill was almost $160. I was told it was because oversized tires. Those tires were on the truck when I bought it. So as far as I'm concerned, it's a stock truck. Your service writer should have mentioned that at check in, not at the time of payment. They adjusted it but it was still over the quoted price. It was adjusted a second time to the quoted price and I paid. Secondly, tell your service technicians to leave the vehicle how they found it. I turned off the radio so it would not connect to me phone when I was waiting and using a Bluetooth device. They turned it on and it interruptedwhat I was doing. And make sure they put the seat back where it was to begin with. I keep it all the way back. I did not notice that the seat was to the front until I got in and was squeezed between it and the steering wheel. In my opinion, those are annoying and the type of things that kept your rating subpar. They need to raise their level of professionalism.
12/27/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
CEDAR PARK, TX
Magnus S|2026 Buick Envista
Confirmed Sales Customer
12/26/2025
Very satisfied
DANIEL TOWNSEND
12/27/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
MANOR, TX
Michael F|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/23/2025
I am always very impressed with the quick service set up and how efficient and professional the team are when I drop off my Chevy Truck for a service. I do have one comment worth sharing with the team for awareness. The 48 point vehicle inspection service is supposed to top off all engine compartment fluids. When I left the dealership after about 30 mins and one use of the windscreen washer the low windscreen washer alarm displayed on the dashboard. This doesn’t give me confidence that all the checks and fluid top up were complete as part of the service.
12/24/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
ROUND ROCK, TX
Travis V|2023 Chevrolet Tahoe
Confirmed Service Customer
12/24/2025
The communication was fantastic, the staff was super friendly, and the service was completed at the quoted time frame.
12/25/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
HOUSTON, TX
Herlinda C|2023 Buick Enclave
Confirmed Service Customer
12/24/2025
I received prompt service. The service representative was friendly and professional. Continue your good work!
12/25/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
ELGIN, TX
Timothy H|2025 Chevrolet Silverado 1500
Confirmed Sales Customer
12/24/2025
Ace, Tyler, and Tony did a great job!
ACE CONNELL
12/25/2025
Hi, we really appreciate your positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We want to sincerely thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
BELTON, TX
Julius W|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
12/25/2025
Extremely warm and friendly. Service writer Edwin very knowledgeable and professional and kept us in the repair loop. Shop techs provide one and done service!! Thank you, jv
12/27/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
GEORGETOWN, TX
Alice H|2024 Chevrolet Silverado 1500
Confirmed Service Customer
12/30/2025
My truck was repaired. But very other aspect of the event was frustrating. The lack of communication between the customer and anyone working in the service department was bad. From waiting over 2 hours for a shuttle with no explanation or ETA given. To service tech not listening, to having an appointment 5 days out, then no action for 2 more days. Service advisor going on vacation without letting the customer know their vehicle was ready for pickup.
12/31/2025
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
CEDAR PARK, TX
Carroll F|2025 Chevrolet Silverado 1500
Confirmed Service Customer
12/30/2025
The wait time was less than expected. I was pleased with the work and the quality of the car wash.
12/31/2025
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
GEORGETOWN, TX
Christinia B|2026 Buick Envista
Confirmed Sales Customer
12/31/2025
Our sales rep, Kelsey, was absolutely wonderful and we had the same experience with your finance department. Where there is room for improvement is your girl in your accessories department, the pushy sales tactics need to go and when a customer says no it means NO and does not require a haughty response or question in return. Which, by the way, when those selections are already declined during the sales process, other personnel should not be sent in to push the issue. Some buyers actually know what they want and do not want to be bothered with the additional sales tactics......
KELSEY BALINGIT
12/31/2025
Hi Ms. Bland: Thank you for selecting your new Buick from our dealership. We appreciate you taking the time to share your experience with our team. We have forwarded your concerns and comments to our General Sales Manager and our Accessories Department Manager so they can address this with the salesperson involved in presenting your accessory options. Hewlett Customer Care Team
GEORGETOWN, TX
Karen H|2024 GMC Canyon
Confirmed Service Customer
12/31/2025
The staff was friendly. It just took forever. I was there about 2.5 hours for an oil change/tire rotation. I appreciated the comfortable waiting area where I could get some work done while waiting.
1/1/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
ROUND ROCK, TX
Anthony M|2023 Chevrolet Tahoe
Confirmed Service Customer
1/9/2026
Technician who performed the initial inspection for rodent damage should be fired. I was charged for the service, and it was not performed. Also, a lack of communication throughout the entire repair after I had returned the vehicle for the required additional service. I spent several hours of lost production at my company due to the poor service received. No apologies or refunds were offered by Hewitt Chevrolet.
1/9/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
ROUND ROCK, TX
Walter K|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
1/9/2026
I initially took my vehicle in on 12/16/2025 to report a "Brake System Failure" error message. The actions completed were a diagnostic test, and updated communications module and brake module. Battery check was ok. Two weeks later, on 12/29/2025, I'm getting the same "Brake System Failure" error message. The result this time was a bad battery. I had the battery replaced. I ended up paying for labor and diagnostic tests for 2 different occurrences rather than only one, had the problem been properly diagnosed. After the Service Advisor informed the porter to bring the truck around, it took him about 15 minutes to do so.
1/10/2026
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
PFLUGERVILLE, TX
Bobby W|2016 Buick Enclave
Confirmed Service Customer
1/9/2026
Arrived a little early, was seen immediately! Jeff was my man! Explained everything in detail. Signed up for curtious ride. Wait was short to trip home. Was also given ride back in the afternoon. Drivers were very nice.
1/10/2026
We appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
BRIGGS, TX
Christopher B|2026 Chevrolet Blazer
Confirmed Sales Customer
1/10/2026
We've always had a great experience at Don Hewlett Chevrolet. The entire staff is friendly, courteous and extremely helpful. We've had new vehicle purchases, worked with the accessories, service and the express lube department.
ANTHONY WHITMIRE
1/11/2026
Wow, we're glad you had such a wonderful experience with us! Thank you for choosing Don Hewlett Chevrolet Buick, INC. as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
ROUND ROCK, TX
Garlon John M|2025 Buick Enclave
Confirmed Service Customer
1/11/2026
Stopped at Don Hewlett on a Thursday after lunch for an oil change and tire rotation. They had me in and out in only and hour and fifteen minutes. They also performed a wash and vacuum.
1/12/2026
Hi, we're so happy we were able to help you out! Thank you for choosing Don Hewlett Chevrolet Buick, INC. and we hope to see you again soon!
GEORGETOWN, TX
William L|2024 Chevrolet Silverado 1500
Confirmed Service Customer
1/12/2026
Everyone was very nice and helpful
1/14/2026
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
TAYLOR, TX
Theresa De R|2025 Chevrolet Trailblazer
Confirmed Service Customer
1/13/2026
Michelle was smart, friendly and kept me updated every step of the way!
1/14/2026
Our staff is committed to providing each of our clients with the best automotive experience! We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review!
ROUND ROCK, TX
Donald W|2021 Buick Encore GX
Confirmed Service Customer
1/15/2026
Timely, efficient service and a staff who makes the customer welcome and keeps them informed.
1/17/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GEORGETOWN, TX
Quinteria S|2025 Chevrolet Equinox
Confirmed Service Customer
1/15/2026
Tanner did an awesome job on making sure I had everything I needed. He went the extra mile to make sure I had my vehicle back. Only issue I had was the turn around time for the specific part that happened to be on back order, but Tanner was great! He made sure that he communicated everything with me and made sure I knew every detail so that I was not blind sided.
1/17/2026
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
GEORGETOWN, TX
Lourdes R|2023 Buick Enclave
Confirmed Service Customer
1/13/2026
It was pleasant and everyone was very respectful. I felt that my best interest mattered
1/14/2026
Wow, reviews like this give us motivation and help us ensure we provide high-quality care. Our staff is committed to providing each of our clients with the best automotive experience! We look forward to helping again in the future. Take care!
ROUND ROCK, TX
Sharon S|2026 Chevrolet Equinox
Confirmed Sales Customer
1/14/2026
My salesman, Derrick Evans, was excellent. He was extremely knowledgeable as well as, making sure I was comfortable with the process of selecting my vehicle in the budget that I had chosen and a vehicle that I am very comfortable and happy to drive. Derrick made sure that everything was setup in my new Chevrolet before I left drove me by the service department and insisted to call him if there was anything I needed. In fact, he followed up with a call to me over the weekend to inquire how my new suv was? I would say that is great service!
DERRICK EVANS
1/15/2026
Thank you for your kind words! We're thrilled to hear that our staff provided excellent service. We'll be sure to pass along your feedback and look forward to assisting you with all your future vehicle needs!
GEORGETOWN, TX
Timothy H|2025 Chevrolet Silverado 1500
Confirmed Service Customer
1/16/2026
Everyone was great!
1/17/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
BELTON, TX
Kenneth L|2004 Chevrolet Avalanche
Confirmed Service Customer
1/16/2026
The charge of over $140 for a Mobile 1 oil change on my Avalanche was and is absurd! The last time I had it changed at Hewlett the charge was $75. And that was higher than others in the area. Not Happy! And at the price don't think I'll be back.
1/16/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
GEORGETOWN, TX
Myra H|2026 Buick Enclave
Confirmed Sales Customer
1/17/2026
Everyone I came in contact with at Don Hewlett was very helpful. Our salesman was beyond amazing, Carlos G. is a superstar. He is very knowledgeable and willing to help you find just what you want. I took several of his business cards because of his great service and I told everyone at work that if they need a car to go to Don Hewlett and ask for Carlos, I know I will defiantly return to this dealership because of his outstanding customer service.
CARLOS GUTIERREZ
1/19/2026
Wow, we're glad you had such a wonderful experience with us! Reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
HUTTO, TX
Marcos V|2019 Chevrolet 1500 Silverado
Confirmed Service Customer
1/17/2026
Good
1/19/2026
Hi, your feedback and high star rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day!
PFLUGERVILLE, TX
Thomas T|2014 Chevrolet Traverse
Confirmed Service Customer
1/16/2026
I had an option to go to another Dealership which was closer to me, but after comparing reviews I opted to go to you all. I felt “in good hands” with my decision the very time I talked to Tabby. In fact, I thought to myself, if I was ever going to start a new company, my first hire would be Tabby. Will took over for Tabby and kept me informed of the status on our Traverse until work was complete. Thank you all, Tom
1/17/2026
Thank you for sharing your experience, Tom. We’re thrilled that Tabby and Will provided attentive and professional service and that you felt “in good hands” throughout the process. We appreciate your trust and kind words and look forward to serving you again.
AUSTIN, TX
David R|2024 Chevrolet Silverado 2500 HD
Confirmed Service Customer
1/19/2026
I been trying to get my truck fixed for over 2 months , advisor is not following and my truck is been on their shop 3-4 times do same reason with no solutoon
1/21/2026
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
AUSTIN, TX
Randal R|2021 Chevrolet Equinox
Confirmed Service Customer
1/19/2026
Went there for oil change on my 2021 Equinox. Since we are from Tucson moved here last June did not have front license plate bracket to put on. Service manager had me go over to parts and buy one. He put it on for me which was awesome. He was very nice and helpful. You guys are our Chevrolet dealer from now on. Thank you to all that helped me. OUTSTANDING
1/21/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
GEORGETOWN, TX
Thomas T|2010 Buick LACROSSE
Confirmed Service Customer
1/20/2026
I always get great service at Hewlett. The whole staff is caring and professional.
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
PFLUGERVILLE, TX
Tim R|2011 Chevrolet Silverado
Confirmed Service Customer
1/21/2026
Enjoyed working with Tanner. He was flexible and accommodating in order to achieve the repairs needed on my vehicle.
1/22/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GEORGETOWN, TX
David P|2025 Chevrolet Equinox EV
Confirmed Service Customer
1/23/2026
I had an appointment for a recall and a tire rotation for my Equinox EV. When I got there, the recall was done because of OTA software update. The only left thing to do was the tire rotation. I waited almost two hours and no response from the advisor. Looking out from the waiting room I saw that my vehicle was done, but still no one contacted me. I had to ask another advisor to see what was going on. He couldn't find any paperwork, and I had to wait another 10 minutes for my advisor to show up and print out the paperwork.
1/24/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
LEANDER, TX
Robin W|2025 Chevrolet Trailblazer
Confirmed Service Customer
1/23/2026
As always, great customer service!
1/23/2026
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us.
GEORGETOWN, TX
Ronda C|2026 Chevrolet Equinox
Confirmed Sales Customer
1/27/2026
As a recent amputee who is preparing for a license renewal with hand controls, Keith was amazing to work with. He brought the car to me; I live 2.5 miles from the dealership. He showed me all of the new technology in the car; my current car was 10 years old and the improvements are numerous. Keith was in constant communication with me, giving me updates and making arrangements. I could not have asked for a better person to work with as I purchased my new car.
KEITH POTASH
1/28/2026
Hi, we're happy you found our staff to be so supportive during your experience here at Don Hewlett Chevrolet Buick, INC.! We sincerely value your business and look forward to your next visit. Take care!
ROUND ROCK, TX
Rick B|2022 Chevrolet 2500HD Silverado
Confirmed Service Customer
1/30/2026
Tanner in an excellent Service Advisor.
GEORGETOWN, TX
James B|2024 Chevrolet Colorado
Confirmed Service Customer
2/5/2026
Got me in and out in less time than they estimated. And did an excellent job.
GEORGETOWN, TX
Juana G|2026 Chevrolet Equinox
Confirmed Sales Customer
2/6/2026
Aaron Acosta provided a great service. Everyone was amazing. Jamie is so nice. Finance was great
ROUND ROCK, TX
Caroline D|2011 Chevrolet Suburban
Confirmed Service Customer
2/7/2026
I took my car in on a Friday for a cooling system problem. I was expecting to leave it over the weekend and into the next week, but my service advisor, Will Roberts, was able to diagnose and fix the issue the same day! Very unexpected, but very happy with the quick turnaround! Will was great--very friendly and professional!
ROUND ROCK, TX
Melanie R|2025 Chevrolet Tahoe
Confirmed Service Customer
2/8/2026
Only complaint is - tires rotated and air added. The PSI is off, one tire 39psi, one 38psi and 2 are - 35psi where they are supposed to be, would be nice if they were all even, now I have to go fix it.
GEORGETOWN, TX
Jaime M|2018 Chevrolet Suburban
Confirmed Service Customer
2/8/2026
Tanner talked to us about the “Fix” for our suburban. We had options and joined together to pick a plan for our Suburban. He was kind, and got our car fixed in a timely manner.
ELGIN, TX
Jimmy W|2018 Chevrolet 1500 Silverado
Confirmed Service Customer
2/9/2026
The employees were thorough and took care of all the issues with my pickup.
SALADO, TX
Praveen C|2025 Chevrolet Equinox EV
Confirmed Service Customer
2/12/2026
The advisor explained the recall details and handled everything. I also mentioned the GPS issue with the telematics module. It’s not fixed yet, but she gave me all the info I needed, ordered the module, and said she’ll update me once it arrives.
Round Rock, TX
Peter R|2023 Chevrolet Corvette Z06
Confirmed Service Customer
1/19/2026
The service appointment was well coordinated
1/21/2026
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
AUSTIN, TX
Christopher B|2017 Chevrolet 1500 Silverado
Confirmed Service Customer
1/19/2026
Hewlett Chevrolet is awesome, the service is excellent and the employees go above and beyond. Our thanks to Charles in new car sales and to Trinity in accessories. They are amazing to work with!
1/21/2026
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
ROUND ROCK, TX
Kevin M|2002 Chevrolet Tahoe
Confirmed Service Customer
1/30/2026
It was super fast service and everyone was friendly.
COLLEGE STATION, TX
Samuel M|2023 Chevrolet Colorado
Confirmed Service Customer
1/31/2026
Jose was excellent, very easy to communicate with and gave me updates when he had them. I will definitely be bringing my truck back for any future needs
LEANDER, TX
John W|2025 Chevrolet Tahoe
Confirmed Service Customer
2/2/2026
Great service
JARRELL, TX
Sandra H|2023 Buick Envision
Confirmed Service Customer
2/3/2026
everything went well the only thing is it took way to long 2 1/2 hours
TAYLOR, TX
Addison F|2025 Chevrolet Suburban 1500
Confirmed Service Customer
2/4/2026
great staff, paul conrad is very friendly & helpful.
GEORGETOWN, TX
Robert W|2017 GMC Yukon
Confirmed Service Customer
2/6/2026
Great communication, work was completed with no issues and returned clean
GEORGETOWN, TX
Tahir R|2025 Chevrolet Malibu
Confirmed Service Customer
2/7/2026
Clean waiting area and professional staff.
GEORGETOWN, TX
John E|2021 Chevrolet 1500 Silverado
Confirmed Service Customer
2/11/2026
Great customer service.
SALADO, TX
Kenneth S|2007 GMC Sierra
Confirmed Service Customer
2/11/2026
Always a positive experience
GEORGETOWN, TX
Mary P|2024 Chevrolet Traverse
Confirmed Service Customer
2/13/2026
Everything was great until I had to return to get PSI fixed this also happened on the last oil change
ROUND ROCK, TX
James B|2024 Chevrolet Colorado
Confirmed Service Customer
2/16/2026
They diagnosed the problem in less than the 24 hour period and was able to locate and install the hose in less than the estimated time. Great job.
GEORGETOWN, TX
Maria M|2019 Buick Encore
Confirmed Service Customer
2/16/2026
Awesome
ROUND ROCK, TX
Jorge M|2025 Chevrolet Traverse
Confirmed Sales Customer
2/13/2026
I arrived at 9:00 AM to check out an SUV that caught my eye. Mr. Alberto Maldonado was very friendly, as always. He showed me the SUV and took it a spin. The payment terms were very competitive, an I was pleasantly surprised. We started the paperwork, and by 1:30 PM I was already home showing my wife and children the new SUV I had bought. This is the second purchase from you (and Alberto Maldonado has helped me), and both times I've been very satisfied and have also recommended you to my friends.
GEORGETOWN, TX
Spiro P|2020 Chevrolet 2500HD Silverado
Confirmed Service Customer
2/13/2026
I spent 4 hours waiting for an oil change at the express part of your dealership. Utterly pathetic…
LEANDER, TX